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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I am a breast cancer survivor and these are the most comfortable bras! I had a problem with one and chatted with a live rep who took care of me in a matter of minutes no questions asked. I loved my first two bras enough to go back for two more.
We’re glad to hear your feedback, Lynda. Thank you! If you need anything else, we're just a DM away at http://m.me/shapermint Stay lovely!
Yay! So happy to hear this, Mohamed! Stay awesome!
Ordered wrong size but customer service was wonderful with replacement. Am out of state right now but the new ones have been delivered and I can't wait to get home this weekend to try them.
We're so excited for you to try your replacement shapewear, Terri! Thank you for giving us a chance to help you with this as well. Stay fabulous!
Great quality, awesome service and quick delivery. Highly recommend this product and company
Was happy with the fit and comfort. Seemed a bit hot in hot weather.
Glad to hear that the fit was perfect on you, Karen. A bit worried about it being hot on you though. Please do send us a DM at http://m.me/shapermint so we can get you better options for shapewear.
Ordered camisole. It was TOO small! (Hint: order size up!) New one in bigger size was sent right out! A great camisole with LOTS of support!
Our sizes run true to size based on the inches of a tape measure, Carol. Got your back by our 100% fit guarantee and free exchange within 60 days. Just DM us at https://m.me/shapermint so we can help you right away. Stay lovely!
Ordered a piece of shapewear that was too big. Exchanged with no hassle. Excellent customer service, helpful & knowledgeable.
The shapewear is great. I own highwaist panties, bodywear & shapewear tanks & shapewear pantyhose. They are all amazingly made comfy & work to smooth (sometimes squeeze me in. Lets face it. Covid has caused weight gain for most!).
I will continue to use these products.
I ordered this bra in beige - it fit perfect and was very comfortable. I then ordered same size in black - and it arrived - I ripped off tags - and then found out it is at least one inch smaller. I haven't been able to wear it.
We can have it exchanged to something bigger, Claudia. Please send us a chat using this link so our Fit Experts can help you get a free exchange. Thanks! http://m.me/shapermint
It was easy to browse and find what I was looking for. Purchasing it was easy.
Perfect! That’s great to hear, Debbie. Stay awesome!
I done order this for 5 times because I love it and this is Fit in my body and I can hiding my tummy
Awesome! We're glad you loved your shapewear, Dede! Help us spread the love and be one of our Brand Ambassadors! Check out this link for more info: shpmint.com/ambassador.
This company cancelled my first order in error. To date I have not received a refund because they made an "error" when processing it the first time. Each time I contact them, I am told it will be another 5-10 days before I receive my refund. I still have not received the replacement order (for which, I had to pay again), so I cannot comment on the quality of their products. Needless to say, I will not order from this company again.
We are so sorry for your experience, Candida. Please reach us one more time in regard to this order that was made and to get us started, please reach us out using this link. http://m.me/shapermint
I bought a bra online, nice one. However, I've been getting a blizzard of advertising emails. Not so nice.
Sorry about that, Virginia. You can just click on Unsubscribe button at the bottom on any of our emails so you won't receive them anymore.
Great customer service. Items didn't fit and the Shapermint team reached out and offered to send another size, which worked out perfectly.
We're just happy that you were able to get the shapewear that fits you, Bonita! Just let us know anytime if you have questions okay?
Purchase a few items that worked out great regarding fit and comfort. Those that didn't work they have an amazing customer service to help with refunds.
I had sizing issues then fitting issues! Enough to drive you insane, but customer service was amazingly patient with me and took the time to go over all my issues! Very attentive and helpful. Got my issues resolved and loving my new bras!... With adjustable straps!
Thanks for letting us help you find the right shaper bras, Sasha! Remember, we're just a message away if you need help okay?
Excellent exchange program, so easy. Will definitely order from Shapermint again.
Aww. We're so thrilled to hear your wonderful experience, Lacey. You can also be one of our brand ambassadors. Here’s the link to learn more shpmint.com/ambassador
Great fit! I love how comfortable it is and believe that I will be wearing it for a while. I would like to order other items as well.
Fantastic! Glad that you loved your shapewear, Pamela! We're excited for you on your next ones too. Hey, you might want to be our Brand Ambassador and help us spread the love? This is your chance! Join us here: shpmint.com/ambassador.
I was hesitant to buy anything to wear, especially a bra, online because I doubted the fit would work but it did! The chart was helpful in deciding which size to choose. The bra is super comfortable; the first I've ever owned without underwires. Although underwires do give more support, it still looks fine. I'll take the tradeoff for comfort any day!
We're glad that you give it a try, and it's worth a shot. Right, Kay? ☺️ Consider getting a spare too! Your story can help us inspire other women for sure! Do you want to become our next Brand Ambassador? Feel free to learn more and sign up here if you’re interested: shpmint.com/ambassador
Stay awesome!
Easy to order, quick delivery, most comfortable bra I've ever worn!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's definitely a must-have! Yes? :) Thanks for your feedback, Toni! Stay fabulous. :)