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From the business
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.
Shapellx Reviews Summary
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Delivery took too long. Seems like a set to get my email for spam.
Super easy to place order. Excited to try on. It took quite awhile to put on. I expected 2x to fit me right away, but material had to conform to my body. Left on for half hour and tried different clothing. Did not leave me out of breath. I am ok with it but not used to my butt shape. I can only use with certain clothing.
Great customer Service! Fast shipping and the product is very nice.
I'm not thrilled with customer service, the chat function, or the limited product info on the webpage. I reluctantly decided to order one item to try out, we will see how it goes.
Update: So far every contact with customer service has felt like trying to talk to a chat bot. I followed the size chart, I was between two sizes so I bought them both, but I couldn't even begin to get the larger size on. I requested a return and the company tried to talk me out of it. I was responsible for the return shipping cost, the package shows that it was received November 3rd but as of Nov 10th I haven't heard anything back from the company since I started the return process.
I like sleeping in my belt. It's very comfortable.
It's been way past the estimated delivery date, and no way to track my package. Also all the pop ups on the mobile site is insane. Update: I have just now been informed my product is not in stock, three weeks later. There is also no way to contact customer service other than email and waiting days for a response. Will not be returning.
Site is very easy to navigate and place orders simply.
It was easy to locate the item I was looking for. For a first time purchaser I was able to gift my friends $20 off to make their first purchase. I'm excited for my purchase!
Check out was quick and easy. Shopping was was easy and the description were very helpful.
It was pretty simple. The product does exactly what it says and not hard to adjust for comfort and helps with my back.
I have not had any problems so far hopefully this order will go okay and I'll get my package on time in the right color.
Omg, it hugged me in all the right places! Definitely will order again!
It is exactly what I thought it would be. But, I think I need to order an extra one.
Great. I love it. I will recommend it to anyone who wants to buy a shape band
The band only stays in place when you are in a standing position but the moment you sit down, it folds up. It's a No for me. Not a good buy. I just wasted money.
Delayed delivery but good customer service
Response and many options on products with reasonable pricing
Fit to its size and like shape your body. You wear with dresses and no roll up or no see through if you wear it m.
Received order waited a long time and received wrong colour and size. Very disappointed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members