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ShapellxReviews 11,711

4.5

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,588
value
44
shipping
47
quality
3,453
This company responds to reviews on average within 1 day

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27,471 reviews

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Virginia
1 review
0 helpful votes
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Slow Delivery.
November 20, 2021

Delivery took too long. Seems like a set to get my email for spam.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 21, 2021
California
2 reviews
0 helpful votes
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I love my product!
October 21, 2021

I love the quick checkout! The delivery was pretty quick.

Date of experience: October 21, 2021
Ohio
1 review
0 helpful votes
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Awesome shape wear
October 21, 2021

Good quality hopefully it fits better than my waist trainer.

Date of experience: October 21, 2021
California
2 reviews
0 helpful votes
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The shape of girdle
October 21, 2021

Super easy to place order. Excited to try on. It took quite awhile to put on. I expected 2x to fit me right away, but material had to conform to my body. Left on for half hour and tried different clothing. Did not leave me out of breath. I am ok with it but not used to my butt shape. I can only use with certain clothing.

Date of experience: October 21, 2021
Minnesota
1 review
0 helpful votes
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Just buy it!
October 21, 2021

Great customer Service! Fast shipping and the product is very nice.

Date of experience: October 21, 2021
California
1 review
0 helpful votes
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I'm not thrilled with customer service, the chat function, or the limited product info on the webpage. I reluctantly decided to order one item to try out, we will see how it goes.

Update: So far every contact with customer service has felt like trying to talk to a chat bot. I followed the size chart, I was between two sizes so I bought them both, but I couldn't even begin to get the larger size on. I requested a return and the company tried to talk me out of it. I was responsible for the return shipping cost, the package shows that it was received November 3rd but as of Nov 10th I haven't heard anything back from the company since I started the return process.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2021
Canada
1 review
0 helpful votes
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I'm so in love!
October 19, 2021

I like sleeping in my belt. It's very comfortable.

Date of experience: October 19, 2021
Colorado
1 review
0 helpful votes
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Do not recommend.
November 18, 2021

It's been way past the estimated delivery date, and no way to track my package. Also all the pop ups on the mobile site is insane. Update: I have just now been informed my product is not in stock, three weeks later. There is also no way to contact customer service other than email and waiting days for a response. Will not be returning.

Date of experience: October 19, 2021
Georgia
1 review
0 helpful votes
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The snatch is real!
October 19, 2021

Site is very easy to navigate and place orders simply.

Date of experience: October 19, 2021
California
1 review
0 helpful votes
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Sharing is caring?
October 19, 2021

It was easy to locate the item I was looking for. For a first time purchaser I was able to gift my friends $20 off to make their first purchase. I'm excited for my purchase!

Date of experience: October 19, 2021
North Carolina
1 review
0 helpful votes
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Happy customer
October 19, 2021

Check out was quick and easy. Shopping was was easy and the description were very helpful.

Date of experience: October 19, 2021
Florida
1 review
0 helpful votes
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Great product
October 19, 2021

It was pretty simple. The product does exactly what it says and not hard to adjust for comfort and helps with my back.

Date of experience: October 19, 2021
North Carolina
1 review
0 helpful votes
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Great Service
October 19, 2021

I have not had any problems so far hopefully this order will go okay and I'll get my package on time in the right color.

Date of experience: October 19, 2021
Texas
1 review
0 helpful votes
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Great Product!
October 18, 2021

Omg, it hugged me in all the right places! Definitely will order again!

Date of experience: October 18, 2021
Texas
1 review
0 helpful votes
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I think I need 2
October 18, 2021

It is exactly what I thought it would be. But, I think I need to order an extra one.

Date of experience: October 18, 2021
Colorado
1 review
0 helpful votes
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I love it. Very great
October 18, 2021

Great. I love it. I will recommend it to anyone who wants to buy a shape band

Date of experience: October 18, 2021
Canada
1 review
0 helpful votes
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Dissapointed with this product.
October 18, 2021

The band only stays in place when you are in a standing position but the moment you sit down, it folds up. It's a No for me. Not a good buy. I just wasted money.

Date of experience: October 18, 2021
Texas
1 review
0 helpful votes
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Delayed delivery but good customer service
Response and many options on products with reasonable pricing

Date of experience: October 17, 2021
New Jersey
1 review
0 helpful votes
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Good to wear
October 17, 2021

Fit to its size and like shape your body. You wear with dresses and no roll up or no see through if you wear it m.

Date of experience: October 17, 2021
Canada
1 review
0 helpful votes
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Disappointed
November 16, 2021

Received order waited a long time and received wrong colour and size. Very disappointed!

Date of experience: October 17, 2021