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ShapellxReviews 12,166

4.5

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From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.


shapellx.com
Rancho Cucamonga, California
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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,636
value
44
shipping
47
quality
3,450
This company responds to reviews on average within 1 day

Instant Feedback

27,821 reviews

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Georgia
1 review
0 helpful votes
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Guidance
May 13, 2023

I need guidance. I need/want TIGHT. What product will give me that comfortable yet TIGHT? I am concerned with upper lower abs. Thanks for your help - I will be a good customer.

Date of experience: May 13, 2023
Pennsylvania
1 review
0 helpful votes
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Good
May 12, 2023

Big size for big women, love what I got, comfortable

Date of experience: May 12, 2023
Texas
1 review
0 helpful votes
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Great experience
May 11, 2023

Fast service Great price and was fast and convenient thanks.

Date of experience: May 11, 2023
Tennessee
1 review
0 helpful votes
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It was the wrong size I been trying to e
June 9, 2023
Updated review

Good something I been trying to send it back but no help at all I'm unsatisfied at all terrible

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2023

Good something I need
April 19, 2023
Previous review

Good something I need

Date of experience: April 19, 2023
Minnesota
1 review
0 helpful votes
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Wrong size/wrong style
June 6, 2023
Updated review

Found it in my size & got a $20 off promo code

I was wrong I bought a compression shapewear but it didn't fit me at all

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 7, 2023

Found it in my size & got a $20 off promo code
April 15, 2023
Previous review

Found it in my size & got a $20 off promo code

Date of experience: April 15, 2023
Massachusetts
1 review
0 helpful votes
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Shapwear
May 5, 2023

I had to look carefully at what I'm doing at the checkout.

Date of experience: May 5, 2023
Georgia
2 reviews
0 helpful votes
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So comfortable
May 5, 2023

Awesome product comfortable very stretchy washable Love it

Date of experience: May 5, 2023
Texas
1 review
0 helpful votes
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Too Big
May 5, 2023

My experience was fine. It was fast and easy to return

Date of experience: May 5, 2023
Florida
1 review
0 helpful votes
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Love it
May 3, 2023

Great and easy delivery body looks perfect in clothes love everything about it

Date of experience: May 3, 2023
Kentucky
2 reviews
0 helpful votes
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Excellent Fit
May 3, 2023

Excellent. Fast and easy. I recently had breast surgery. Those bathing suits fit perfect for my imperfect beast. I will know how the confidence to swim this summer and I the lift that I always had!

Date of experience: May 3, 2023
Texas
1 review
0 helpful votes
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Good reviews matter
May 1, 2023

Excellent delivery service. Wish I could've waited for the mother day sale but I'm satisfied with my order

Date of experience: May 1, 2023
New York
1 review
0 helpful votes
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Well pleased
April 30, 2023

Convenient on-line shopping experience. Items are true to size and of excellent quality.

Date of experience: April 30, 2023
Maryland
1 review
0 helpful votes
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AMAZING
April 29, 2023

I love all my products from Shapellx I have ordered 4 items and plan to order more I love all their products!

Date of experience: April 29, 2023
Pennsylvania
1 review
0 helpful votes
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Best dress ever
April 29, 2023

My experience was great I saw what I wanted and ordered it.

Date of experience: April 29, 2023
Illinois
1 review
0 helpful votes
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Feedback
April 23, 2023
Updated review

I love the product. They both fit great and hold me in like I want it.

Date of experience: April 23, 2023

So far so good
May 1, 2023
Previous review

So far so good

Date of experience: April 1, 2023
New York
1 review
0 helpful votes
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Shapely Satisfied
April 21, 2023

Excellent site easy to navigate. The items look good and the models were not sticks!

Date of experience: April 21, 2023
California
1 review
0 helpful votes
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LEFT BRUISES!
April 21, 2023

The order process was great the sale price of the item was doable, but when I wore the item the first hour I was fine and didn't feel like I was wearing a shaper. At the end of the day when removing the shaper I had scratches and bruises on my shoulders and thighs and inner thighs and waist, I spoke with customer service and shipped the return back to you all for a refund since you guys don't have the size I would need and the actual item I would want is doubled the price of what I paid. Im very disappointed that my experience wasn't good I heard such great things about this brand and if i was injured from my product I would be having a different review. I wish to order again but when I can afford the product.

Date of experience: April 21, 2023
New York
1 review
0 helpful votes
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Not thrilled
April 20, 2023

Not what I expected. I'm a size 6 and got a medium. It was very heavy fabric with not much compression.

Date of experience: April 20, 2023
New York
1 review
0 helpful votes
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Excellent
April 20, 2023

It's excellent this has you snatched snatched it's a good buy

Date of experience: April 20, 2023
California
1 review
0 helpful votes
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Pay For Returns Please...
May 19, 2023
Updated review

The bras are very comfortable, but they are not exactly what I am looking for. I am very picky when it comes to bras. Anyhoo, the customer service needs work.
Y'all's response time can be better. I had to resend my emails to get a response from the first email. Then when I replied from that response, I had to resend my response again, because I did not hear back in 24 hours. Also, pay for customers returns. That makes it easy for the customer. All companies do this, I don't under why y'all do not. Quality is good, I don't want to purchase from here again, because your returns system needs to be better.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2023

Good, got what I needed
March 29, 2023
Previous review

Good, got what I needed

Date of experience: March 29, 2023