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ShapellxReviews 4,320

4.1

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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
864
value
41
shipping
44
quality
3,478
This company responds to reviews on average within 4 days

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19,782 reviews

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Georgia
1 review
0 helpful votes
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Takes some work...
July 8, 2022

Love the customer service. My order was delivered to the wrong address. I was sent a replacement with no delay!

Date of experience: July 8, 2022
Michigan
1 review
0 helpful votes
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Not truetoo size
July 8, 2022

I purchased a 1x it says it fits sizes 14 to 16. I wear mostly 14 and some 16's of it runs small. I couldn't get the shaper around my stomach at all and I also wear a size large shirt. I was disappointed. I haven't had a chance to see if it works. I gotta go somewhere and buy another body shaper this time in store so I know what I'm getting

Date of experience: July 8, 2022
Michigan
1 review
0 helpful votes
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Plus size wrap
July 8, 2022

Absolutely amazing and fit perfectly. I will certainly be ordering again

Date of experience: July 8, 2022
New Jersey
1 review
0 helpful votes
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I love yall
July 7, 2022

My experience has been wonderful. I love the excellent customer service

Date of experience: July 7, 2022
Washington
1 review
0 helpful votes
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Doesn't help me
August 6, 2022
Updated review

Great on the Delivery unhappy with what I buy because I have an apron belly and I thought that was gonna help lift and do whatever you know compress it the way that I wanted and it you know it doesn't really work so I just have to figure out something else thank you

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 7, 2022

Great on the order
June 16, 2022
Previous review

Great on the order

Date of experience: June 16, 2022
Maine
3 reviews
0 helpful votes
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Easy
July 7, 2022

Quick and easy. Lots of paying options. Quick confirmation of payment and sale.

Date of experience: July 7, 2022
Utah
1 review
0 helpful votes
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IMG Review
August 6, 2022
Updated review

I have been trying to get both item returned/ exchanged and the response has been very slow

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 7, 2022

Easy toborder
June 12, 2022
Previous review

Easy toborder

Date of experience: June 12, 2022
Georgia
1 review
0 helpful votes
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Great Fit
July 7, 2022

Love these products and the fit is excellent. No visible lines at all

Date of experience: July 7, 2022
Mississippi
1 review
0 helpful votes
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Shape me up
July 4, 2022

Love the service and convenience of easy shopping. It was worth it

Date of experience: July 4, 2022
New York
2 reviews
0 helpful votes
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I made several purchases over approximately a week. I received some of what I ordered, some of what Shein arbitrarily decided to substitute. After several attempts to contact the company, to no avail, I was left with no choice but to contact the financial institution that I used to complete my purchase. I presume Shein, was made aware of the dispute with the financial company, Prior to the dispute, I was unable to initiate a return or have the ability to contact the Shein. Miraculously, after the dispute was filed I was able to initiate a return. In turn, I was able to initiate contact, leading prompt to email customer service. Which led to another dead end. The representative that I exchanged emails with appeared content with not providing assistance, hiding behind the fact that I filed a dispute with the financial institution. Customers warrant no respect or assistance.

******WATCH your credit card. There have been additional purchases that I have not sanctioned.

In my opinion, Shein, representative seem to are content with foregoing any action in an effort to distract the customer from pursuing a return, leading to the refund that the customer desires.
This is not an isolated incidence, If you read all the reviews, one would recognize the pattern.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2022
California
1 review
0 helpful votes
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My Go-To Shapewear
July 4, 2022
Updated review

The site is well organized and the reviews are so helpful. The shapewear itself does what it says it will do. It snatches and smooths. My only complaint is that light purple and brown are apparently the same color so now I have two of the exact same shapewear but the piece works so well that I'm really not mad.

Date of experience: July 4, 2022

So far, your product has done what you say it should...
January 7, 2022
Previous review

So far, your product has done what you say it should do

Date of experience: January 7, 2022
Wisconsin
1 review
0 helpful votes
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Good product
July 2, 2022

Elise on YouTube brought me here. She is so funny! Shopping experience was easy.

Date of experience: July 2, 2022
Virginia
2 reviews
0 helpful votes
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Not satisfied
July 2, 2022
Updated review

I usually get great products. However I received a product the full body firm control shapewear. The area in the croch area tore very quickly. I paid full price for this product. Over a hundred dollars. I was disappointed

Date of experience: July 2, 2022

Love this I always order the seamless shapewear is...
June 8, 2022
Previous review

Love this I always order the seamless shapewear is my new favorite

Date of experience: June 8, 2022
New Jersey
1 review
0 helpful votes
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AWESOME
July 2, 2022

Awesome! LOVE IT! Feels good and loved the fit.
In addition it's so important to me to be comfortable.

Date of experience: July 2, 2022
California
1 review
0 helpful votes
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SATISFIED
July 1, 2022

VERY SATISFYING WILL BE ORDERING MORE. I told my sisters a few friends about this amazing product they also gave me a coupon to use for my next order or to share with others but I will keep it for myself AWESOME PRODUCTS

Date of experience: July 1, 2022
Colorado
1 review
0 helpful votes
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A great item
June 27, 2022

Nice options and great reviews
It fits tight but once on it fit well.

Date of experience: June 27, 2022
Texas
1 review
0 helpful votes
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Just buy it
June 26, 2022

Quick and easy. Once I decided which one I wanted, the buyer experience was great. Check out was easy and shipping was fast.

Date of experience: June 26, 2022
South Carolina
1 review
0 helpful votes
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Snatched!
June 25, 2022
Updated review

Fits just right smooths and feels good on my body.

Date of experience: June 25, 2022

Excited!
June 9, 2022
Previous review

Excited!

Date of experience: June 9, 2022
Seychelles
3 reviews
2 helpful votes
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Breites Warenangebot, günstige Preise, aufmerksames, höfliches und sachkundiges Personal. Meine Frau nutzt den Laden schon seit vielen Jahren und ist sehr zufrieden mit allem.

Date of experience: June 24, 2022
California
1 review
0 helpful votes
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Product was fine but customer service sucks
July 23, 2022
Updated review

Customer service suck... had hard time reaching someone and didn't feel valued.
Text customer service with no response
Finally got hold of a live agent and she assured me she would change my size ( she did) but the invoice was still saying the wrong size.
So it left me uncertain on what product size I was getting.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 23, 2022

Good do far
June 2, 2022
Previous review

Good do far

Date of experience: June 2, 2022

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.