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The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
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Love the customer service. My order was delivered to the wrong address. I was sent a replacement with no delay!
I purchased a 1x it says it fits sizes 14 to 16. I wear mostly 14 and some 16's of it runs small. I couldn't get the shaper around my stomach at all and I also wear a size large shirt. I was disappointed. I haven't had a chance to see if it works. I gotta go somewhere and buy another body shaper this time in store so I know what I'm getting
Absolutely amazing and fit perfectly. I will certainly be ordering again
My experience has been wonderful. I love the excellent customer service
Great on the Delivery unhappy with what I buy because I have an apron belly and I thought that was gonna help lift and do whatever you know compress it the way that I wanted and it you know it doesn't really work so I just have to figure out something else thank you
I have been trying to get both item returned/ exchanged and the response has been very slow
Love these products and the fit is excellent. No visible lines at all
Love the service and convenience of easy shopping. It was worth it
I made several purchases over approximately a week. I received some of what I ordered, some of what Shein arbitrarily decided to substitute. After several attempts to contact the company, to no avail, I was left with no choice but to contact the financial institution that I used to complete my purchase. I presume Shein, was made aware of the dispute with the financial company, Prior to the dispute, I was unable to initiate a return or have the ability to contact the Shein. Miraculously, after the dispute was filed I was able to initiate a return. In turn, I was able to initiate contact, leading prompt to email customer service. Which led to another dead end. The representative that I exchanged emails with appeared content with not providing assistance, hiding behind the fact that I filed a dispute with the financial institution. Customers warrant no respect or assistance.
******WATCH your credit card. There have been additional purchases that I have not sanctioned.
In my opinion, Shein, representative seem to are content with foregoing any action in an effort to distract the customer from pursuing a return, leading to the refund that the customer desires.
This is not an isolated incidence, If you read all the reviews, one would recognize the pattern.
The site is well organized and the reviews are so helpful. The shapewear itself does what it says it will do. It snatches and smooths. My only complaint is that light purple and brown are apparently the same color so now I have two of the exact same shapewear but the piece works so well that I'm really not mad.
So far, your product has done what you say it should do
Elise on YouTube brought me here. She is so funny! Shopping experience was easy.
I usually get great products. However I received a product the full body firm control shapewear. The area in the croch area tore very quickly. I paid full price for this product. Over a hundred dollars. I was disappointed
Love this I always order the seamless shapewear is my new favorite
VERY SATISFYING WILL BE ORDERING MORE. I told my sisters a few friends about this amazing product they also gave me a coupon to use for my next order or to share with others but I will keep it for myself AWESOME PRODUCTS
Nice options and great reviews
It fits tight but once on it fit well.
Quick and easy. Once I decided which one I wanted, the buyer experience was great. Check out was easy and shipping was fast.
Fits just right smooths and feels good on my body.
Breites Warenangebot, günstige Preise, aufmerksames, höfliches und sachkundiges Personal. Meine Frau nutzt den Laden schon seit vielen Jahren und ist sehr zufrieden mit allem.
Customer service suck... had hard time reaching someone and didn't feel valued.
Text customer service with no response
Finally got hold of a live agent and she assured me she would change my size ( she did) but the invoice was still saying the wrong size.
So it left me uncertain on what product size I was getting.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.