On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to navigate. Found what I needed quickly! Compression underwear worked well and didn't roll down
I love how easy it is to get back to shopping from the cart.
Great experience! It did the job required for the wedding and pulled everything together. It was difficult to get on at first but once I did I was very satisfied.
There is so much to choose from, the ordering process was very easy.
Awesome! Simple and smooth transaction. Arrived in a reasonable amount of time. Company followed up, by email, to make sure I received my order.
I appreciate the promptness of delivery, however it does not fit the way it is displayed. It Rolls.
I ordered the size that was recommended and it didn't fit my bottom half correctly. It was too short and reallly tight. So I sized up. I had to pay for the return, which I did. I had to contact them because they said they didn't receive the email with the tracking number so it took longer for me to get my return. The next size up fit a lot bigger than the size i returned. The waist was way too big. It wouldn't stay up without wearing the shoulder straps. The bottom half, leg area, fit better but it still didnt give what i was expecting. The snatched look everyone reviewed about was not present. I should've kept the too little one because I don't want to pay shipping again to send the too big one back. I wish I didn't get sucked in by all the hype.
I'm a size 2XL and I purchased a 2XL and the items fit perfectly. The issue I have is that the strap snapped the straps aren't that sturdy and strong.
Great customer service, they were professional and I love their product will definitely shop with them again
Wasn't what I thought I was purchasing. Thought it would be more of a shaper than just a Tommy control.
I loved it. But one item was a little to small. But the other item I wear it a lot.
Shaper holds but it rolls on me…I've tried so many others and was hoping this would be different
Great app and company. But I ordered the wrong items and size. I'm trying to return them to exchange them asap.
It was quick and easy to order my son and I use it and we gave people the info on where to order them
So far so good
Please deliver to my door
Please do not leave order in lobby
It was fast and easy I can't wait for my items to get here.
Love it I always wanted one but the price were to much. You have the right price thanks
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.