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ShapellxReviews 4,320

4.1

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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
864
value
41
shipping
44
quality
3,478
This company responds to reviews on average within 4 days

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19,782 reviews

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Michigan
1 review
0 helpful votes
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Works Well
July 22, 2022

Easy to navigate. Found what I needed quickly! Compression underwear worked well and didn't roll down

Date of experience: July 22, 2022
New Mexico
1 review
0 helpful votes
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Great experience
July 22, 2022

I love how easy it is to get back to shopping from the cart.

Date of experience: July 22, 2022
Massachusetts
1 review
0 helpful votes
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Nice Fit!
July 22, 2022

Great experience! It did the job required for the wedding and pulled everything together. It was difficult to get on at first but once I did I was very satisfied.

Date of experience: July 22, 2022
Georgia
1 review
0 helpful votes
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I love how my Shapellx fits.
July 21, 2022

There is so much to choose from, the ordering process was very easy.

Date of experience: July 21, 2022
Alabama
1 review
0 helpful votes
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My First Experience
July 21, 2022

Awesome! Simple and smooth transaction. Arrived in a reasonable amount of time. Company followed up, by email, to make sure I received my order.

Date of experience: July 21, 2022
Florida
1 review
1 helpful vote
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I appreciate the promptness of delivery, however it does not fit the way it is displayed. It Rolls.

Date of experience: July 20, 2022
Mississippi
2 reviews
0 helpful votes
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I wanted to LOVE it but...
August 19, 2022
Updated review

I ordered the size that was recommended and it didn't fit my bottom half correctly. It was too short and reallly tight. So I sized up. I had to pay for the return, which I did. I had to contact them because they said they didn't receive the email with the tracking number so it took longer for me to get my return. The next size up fit a lot bigger than the size i returned. The waist was way too big. It wouldn't stay up without wearing the shoulder straps. The bottom half, leg area, fit better but it still didnt give what i was expecting. The snatched look everyone reviewed about was not present. I should've kept the too little one because I don't want to pay shipping again to send the too big one back. I wish I didn't get sucked in by all the hype.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2022

Quick and easy
July 2, 2022
Previous review

Quick and easy

Date of experience: July 2, 2022
California
1 review
1 helpful vote
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Good fit
July 19, 2022

I'm a size 2XL and I purchased a 2XL and the items fit perfectly. The issue I have is that the strap snapped the straps aren't that sturdy and strong.

Date of experience: July 19, 2022
Indiana
1 review
0 helpful votes
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Amazing
July 19, 2022

Great customer service, they were professional and I love their product will definitely shop with them again

Date of experience: July 19, 2022
Tennessee
1 review
0 helpful votes
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Disappointed
August 17, 2022
Updated review

Wasn't what I thought I was purchasing. Thought it would be more of a shaper than just a Tommy control.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2022

Fine
June 24, 2022
Previous review

Fine. Nice

Date of experience: June 24, 2022
Minnesota
1 review
0 helpful votes
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Review for shapewear
July 18, 2022

I loved it. But one item was a little to small. But the other item I wear it a lot.

Date of experience: July 18, 2022
Georgia
2 reviews
0 helpful votes
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Good fit
July 18, 2022

Had my size and ordered black one and it works well

Date of experience: July 18, 2022
North Carolina
1 review
0 helpful votes
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Holds but rolls
July 18, 2022

Shaper holds but it rolls on me…I've tried so many others and was hoping this would be different

Date of experience: July 18, 2022
Texas
1 review
0 helpful votes
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Ordered wrong product
July 14, 2022

Great app and company. But I ordered the wrong items and size. I'm trying to return them to exchange them asap.

Date of experience: July 14, 2022
Arizona
1 review
0 helpful votes
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Slenderizer
July 11, 2022

It was quick and easy to order my son and I use it and we gave people the info on where to order them

Date of experience: July 11, 2022
Arizona
2 reviews
0 helpful votes
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Recent Shopping Experience!
July 10, 2022

It was an excellent shopping experience. I will shop again.

Date of experience: July 10, 2022
California
1 review
0 helpful votes
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Gift
July 10, 2022

Quick and easy process. Had my purchase within a few days.

Date of experience: July 10, 2022
New York
1 review
0 helpful votes
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So far so good
Please deliver to my door
Please do not leave order in lobby

Date of experience: July 10, 2022
Maryland
1 review
0 helpful votes
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Comfortable and easy to use!
July 9, 2022

It was fast and easy I can't wait for my items to get here.

Date of experience: July 9, 2022
Puerto Rico
1 review
0 helpful votes
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Great product
July 9, 2022

Love it I always wanted one but the price were to much. You have the right price thanks

Date of experience: July 9, 2022

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.