The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This bathing suit is really nice quality But It was really tight so I reached out to customer support and they are sending me a size up. Super happy with my experience.
Awaiting information to exchange for larger size. Sent an email fir assistance. Have not yet heard back
I ordered a shaper in the size I wear but it was to big, shapelix replaced my order with a smaller size and also let me keep the other one. Thanks shapelix. ( I have a request to create a shaper for women that's had c-sections, a shaper that gives stronger compression from the lower abdomen up) can't wait…💕💕
I accidentally ordered the wrong size and I wanted to return and exchange and you asked me what size and model and sent me the correct size and color! On top of that you allowed me to keep the prior order!
Excellent fit that enhances my shape and conceals the "extras"
I will definitely consider other "shape enhancing " products in the future.
Expected us to be higher and uplift my booty some more but overall, it was OK thank you I had a great experience
I didn't love the way the shaper fit it wasn't seamless the zipper part bunched up and you could see through my blouse also it make may belly look round in stead of flat
Love the shapewear & the bras. Timing receiving the products was very quick as well! Will continue to order!
I love the support underwear. I wish there was more lower stomach support options with the butt lift!
I am a small human. 112lbs & 5'3, but I'm also 40 and have had 4 kids. This was perfect to help cinch and lift areas that have got a little loose over time. I actually sized down to XS, if you can believe it, because I am more of a pear shape and my boob bra size was smaller than the small. So, I had to put in some work to get it over my hips and tush. Even then the top didn't get quite small enough for me as I am a 30B. Like I said small human, and I breast fed 4 babies, so my girls have deflated. I also wore this to an outdoor wedding in 95 degree weather! It was hot, but I was not wildly uncomfortable because this breathes well
Great fit and delivered timely! Love it! Will
Continue to order as I size down, down, down. First time I received a shape garment that actual
Fits and is very comfortable.
This was a very important day for myself. I celebrated my 60th birthday and retirement all at one party. I knew I needed a shape wear garment. So I did my research and studied the reviews. Most comfortable shape wear I have ever owned. Enhanced my natural curves.
Received what I call a great Bra! Better than many. I hav3 purchase many similar items and they never fit well after washing. I hope yours lasts and keeps it's fit. So far so good.
The shorts fot great even though i am a 2X. I ordered a 3X because in past orders items like this were really too tight. The jumpsuit, size 2X was too small. Couldn't even get it over my hips. I am a true 2X. So why don't Shapellx bottoms fit. Once I get 3x in shorts or leggings it's smooth sailing
I love the shaper. It's very comfortable and makes you look very slim and very comfortable shape under your clothes. I love it.
So comfortable you forget you have it on. The butt lift works well. Very shapely in my clothes. Will recommend to my 4 sisters.
Im amazed at how well it holds my stomach up and in. Love it! I can actually look young and beautiful, instead of having to try and cover up my big stomach and drooping belly.
I received the best customer service, when I realized that I ordered the wrong size. They fixed the problem at no charge to me.
My Shapellx wasn't what I expected. It didn't hold my stomach in like I thought, and my butt wasn't lifted either. Actually my butt looked better without the Shapellx. I bought it for my stomach, but I was a little disappointed on how my stomach was still bulging out.
I have a very large and heav, breast. Didn't feel fully supported with strapless option. I didn't feel comfortable and changed out of it quickly 😕
I did receive the product. But I returned it so I'm waiting on it to come. I did not like that I had to pay to send the item back. Usually companies have where you can return items without paying for it.
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.