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Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
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Serenata never fails to come up trumps and they have succeded yet again with the Orchid arrangement "Christmas Blue", delivered ontime as promised and the recipient was trurely grateful and delighted.
Great service from the company
Loved the flowers, delivered as expected
Would definitely recommend to friends
I have used serenata flowers for a few years know, there always beautiful and my mum loves them. Thank you for a good service and always keeping informed of progress of delivery.
I have have ordered from Seranata flowers a couple of times, and will continue. The Flowers are beautiful and they are delivered on time, Very pleased with the service, only one hiccup this time, thought I had ordered Rose toiletries to go with the flowers but they received lavendar, which was not a problem, they were well received anyway.
Free prompt delivery. Good value compared with other companies I've used. Recipients alway happy with flowers.
Like most people do, I browse several sites before buying something. In this case, I was looking for flowers for my mum for Christmas. I eventually chose Serenata because they were excellent value and because they had the bouquet I wanted (something with a bit of personality rather than the usual vague pastel).
I bought the flowers, upgraded to an XL bunch (good feature) and waited to see if they'd be delivered on time. Not only were they, but I specified for the driver to leave the flowers on the doorstep as I knew my parents would be out - he took the time to leave them with neighbours instead, and put a card through my parents' letterbox to let them know. The flowers were then greeted with such delight by my mum, who was really overwhelmed by the size and quality of the bouquet.
I was also very appreciative of the order updates, letting me know the flowers were out for delivery and then had been delivered.
Finally, as a writer and copywriter myself, it's always nice to see well written and funny copy from companies, as I received in all my update emails. Really good job from the Serenata copywriter - give that woman or man a raise:)
Good job from all departments - would definitely recommend.
This is the second time Ive ordered flowers for my mother in law and Ill go elsewhere next time. On both occasions they were left on her doorstep. It kind of spoils the surprise element when I have to call her and ask if shes received the flowers.
I placed an order one evening and before I knew it I received a delivery notice. I don't think it took 12 hours from the time I placed my order to the time it was delivered. And everything delivered was exactly as described.
Second year I have purchased from SerentaFlowers and the comments from the recipients are that the flowers are amazing. That's enough for me to add Serenta to my permanent shopping list. Well done with keeping me up-to-date on the progress and delivery of the flowers.
Delivery was on time so that was good but flower display i ordered looked 10x better than the item my friend received! I understand it's going to be a close as possible but it was a huge disappointment! I won't use this service again.
Gave spacific instructions about delivery the flowers where left in a outside shed that my elderly cant cant get to wont buy again from here.
I live in Florida with my son and his family recently moving to UK. I used SerenatalFlowers from the internet and I'm pleased to say it worked out great. The actual arrangement could of been a bit bigger (they sent a picture), but I'm not totally unhappy. The service was impeccable! Will be using again.
I ordered flowers, chocolates and a teddy bear for a friend of mine who just had surgery. The process, was a breeze, once I got my credit card company approval. CC for international transaction was as easy as an email confirming transaction request. The flowers, bear and chocolate looked just like the pictures on website. Who knew it was so easy to do
Paid £30 for Deluxe Christmas bouquet. Received poor quality flowers - nothing like photo or description. Numerous emails and photos sent to company before I was offered refund, Very disappointing.
The gift was left outside in the garden and not delivered. Only realised next day. It was all ruined and went straight in the bin.
It was easy to order online and I was informed when they started the delivery and when it arrived and was accepted - gave me peace of mind. And the flowers turn out better than the photo I selected online :)
I was very impressed with the service recieved, besides the gigantic and beautiful flower that did an extraordinary magic on my babe. It won my babe back to me and her colleagues at work couldn't stop talking about the MAGIC FLOWER. I will definitely recommend it to friends and family.
I have used Serenata twice now, firstly to deliver flowers to my elderly auntie in the UK and 2 days ago to deliver a xmas hamper to her. I now live in Australia and have found Serenata extremely easy to order and very reliable on delivery. Perfect service
This is the second time this year I have had flowers delivered as a surprise for my mum. She was amazed with the colour of the flowers and couldn't believe they were real! I will be using Serenata again next year
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members