Send A CakeReviews 35

What a fraud! This company was given 10 day lead time to get my package out and didn't deliver. When I requested a refund they told me that they would refund me the FedEx fee but otherwise the cake would eventually get to me so I was on my own. They don't answer their customer support phone number and told me I need to settle my claim for a refund through a 3rd party. BEWARE! I wouldn't waste your time.

Did not work as advertised. A total waste and adding poor quality of cake and dollar store flowers the price was expensive for nothing

My daughter is in college far from us, as she will be without her family on her 21st birthday, I decided to make her happy by sending this surprise on her birthday, almost a week before I received an email saying that it would arrive sooner than I requested, this bothered me a lot since it takes a lot of money for things to not turn out as they are, I wrote and called and only saw justifications because the money was already on their side, there will be no more order on my part or from anyone who is in my hands to tell do not request their service, they are terrible

I ordered a cake from this company to send to my brothers girlfriend and the delivery person left it outside (they live in Florida and it was in the summer). It was melted by the time she realized they have delivered it and none of it was edible. I never received an email or text about the delivery and she didn't either. I put both of ours down but neither of us heard anything and it sat outside for hours. When I reached out to the company they didn't respond. I completely forgot about it and emailed them again a while later to which they responded saying they could offer me a small discount but not a refund because I didn't reach out to them earlier. It wasn't cheap either. A small cake for everything plus shipping was $89.95. For that price it should be delivered correctly, what shipping am I paying for that's $25 and they don't make sure to actually hand it to the person?

I ordered this for my grandfather whom lives 1200 miles away, was recently hospitalized, and then moved to a nursing home; all within span of 2 weeks. His 83rd birthday was on 4/19. The delivery service marked the package as delivered on promised date which was great because this cake was literally the only thing he was going to have on his actual, and likely last, birthday this year. Come to find out, he did not receive. Investigation at the nursing home revealed there were not any packages received that afternoon as reported by the delivery company. I am distraught and disgusted almost beyond words. I only leave this review to warn others. Do not entrust your faith into the gift recipients receiving their packages. If something is marked as delivered, follow up. I purchased route protection and have been approved for a refund. But who cares. The package was much more important.

I had 2 cheesecakes@ $60 each sent to my son for his birthday. I ordered in plenty of time. They let me know they could only manage a date 5 days later. They were sent via FedEx or UPS, to son's address, one hour away from Send a Cake. Total charge to me: $168+. Excessive shipping expense, never related to me in invoice. Showed up on credit card statement today.Make certain all shipping and handling are stated if you buy. I was told the cheesecakes were very good, but cost was excessive and not shared. Live and learn.

It's a cute idea, i admit. But honestly i would rather have received flowers. The butterflies are cute, but the "cake" in just purely awful. Basically this is an overpriced mess.

I ordered the Valentine's Day explosion box for my wife. The video, unfortunately, is too large to post. I have attached a screen shot from the video. Needless to say, she opened the box and nothing happened. Butterflies were supposed to explode into the air, but they simply did nothing. Very expensive for nothing.

Special friends gave me this beautiful gift box full of the most gorgeous butterflies and flowers that flew out when I opened it. Send A Cake has designed a beautiful and creative way to deliver a delicious red velvet cake. I've been making red velvet cakes for 55 years, so I know this one was DELICIOUS.

Do not waste your money. The butterflies elevated maybe 2 inches and horizontally at that, some not at all. The birthday song, that I paid extra for, was barely audible.

I bought the explosion butterfly cake for my friend For her birthday and it didn't show up on the day they scheduled it. And it also said she had to go pick it up at the post office! Total train wreck so embarrassing!

Good morning,

This is terrible service, You can't talk to anyone only email which is ridiculous, that takes 24-48 hours I placed an order on the 7th, from a Mother's day advertisement that was advertising so that the person received the gift on Mother's Day, the expected delivery stated it would be delivered on Saturday which I assume it was the Saturday before Mother's Day since I ordered on the 7th, the receipt never said what Saturday when the person didn't receive the gift I checked the tracking email which now stated the20th, then when checking the tracking again it now states the cake is being delivered today! Mother's Day is over I don't want the cake anymore, another wait for the response on the cancellation process let's see how that go!

The title says it all. One butterfly flew out and that was it. No explosion no nothing. It was a big let down. Also could not find a place on their website to complain about it. That should tell you a lot. You can only submitt video reviews which I did but you know no one in the public will see the bad ones. Do not waste you money

I got this for a surprise.They delivered to the wrong address. I tried to let them know but they weren't replying until I was being snarky. They didn't send a replacement cake nor did I get any refund. It all seems sketchy too. Do yourself a favor and don't order from here.

I ordered the birthday box with the exploding butterflies, the light up musical cake stand and the strawberry shortcake birthday cake. After I had already ordered this product, I came upon this website and got really nervous reading all the negative reviews. After reading the reviews, I expected her to receive the birthday box late, with a terrible tasting cake, butterflies that did not fly high, and a musical stand that did not work. My daughter had a completely different experience than the negative reviewers on this site. The cake arrived on time, it tasted good, the butterflies exploded high in the air, and the light up music stand played In Da Club perfectly. When I told my daughter afterwards that the product had a lot of negative reviews online, she couldn't believe it. Everything was perfect, and she absolutely loved it. Perhaps the company was able to rectify the problems that past reviewers had. Would highly recommend!

The worst company. Don't expect to receive your product. Ordered 1 month in advance. At 8 pm on her birthday the response was wait for 9 pm. Ridiculous. Never again a small cake for 90+ dollars only to be gaped.