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Overview

Selloldphone.co.uk has a rating of 1.2 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Selloldphone.co.uk most frequently mention trading standards, and nokia n95 problems. Selloldphone.co.uk ranks 74th among Recycling sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I also am reporting this to watchdog and trading standards.
  • I sent my phone off over 3 weeks ago practically still looked brand new!
How would you rate Selloldphone.co.uk?
Top Positive Review

“I have got nothing but good things to say about this...”

Emma C.
1/23/10

I have got nothing but good things to say about this site. I sent my mobile to the address provided via special delivery ang received my cash within a week. In between times i emailed this company to enquire about the delivery of the phone and received a reply the very same day. I received a cheque for the amount i expected and i would definetly deal with this company again.

Top Critical Review

“GUYS!”

Ed C.
4/2/11

GUYS! LISTEN UP! We really need to come together and make a group complaint, perhaps even file a class action lawsuit against them for gross breach of contract and improper conduct! We really need to make our voices heard! I am still waiting for a £200 cheque, 3 months later... It sounds like everyone has lost, even just marginally, and we deserve to recoup our money! Please e-mail me at "*******@hotmail.com" and i will be able to gauge how much support we have for a group movement to shut down these criminals. Worst con ever.

Reviews (56)

Rating

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Reviews that mention popular keywords

trading standards (9) 3 weeks (6) money (17) not use (12)
Thumbnail of user edc3
1 review
1 helpful vote
April 2nd, 2011

GUYS! LISTEN UP!

We really need to come together and make a group complaint, perhaps even file a class action lawsuit against them for gross breach of contract and improper conduct! We really need to make our voices heard! I am still waiting for a £200 cheque, 3 months later... It sounds like everyone has lost, even just marginally, and we deserve to recoup our money! Please e-mail me at "*******@hotmail.com" and i will be able to gauge how much support we have for a group movement to shut down these criminals. Worst con ever.

Thumbnail of user lync1
1 review
0 helpful votes
December 7th, 2010

I can't believe i've just read some terrible reviews about this site. Selloldphones.co.uk have my phone which worked perfectly and ive not received a penny. Email messages go unanswered and no doubt if I do actually hear from them they will try to rip me off as they have done other. I will be getting in touch with trading standards. I'd have rather given my phone away than give it to a thieving bunch of con artists. Feel such an idiot to have been ripped off. Shame on them.

Thumbnail of user meganj2
1 review
0 helpful votes
March 19th, 2012

Really wish I had read these reviews earlier - I too have sent them a perfect phone which they promised I would recieve £105 for and I have recieved nothing! Emails saying they have sent payment and that they have recieved my complaints! But nothing! I have also tried calling the number *******375 and there is nothing no answer! I am reporting them to trading standards and watchdog! I am also going to look into small claims! This website should be shut down! Its a disgrace people can do this!

Thumbnail of user timo28
1 review
2 helpful votes
November 11th, 2014

Nightmare... they promise you an amount online, then when they receive immaculate phones, they sned you a cheque for nearly half the price. When you turn that down, they want a £10 admin fee to return it. But won't reply to emails, etc. so basically they now have my phone and I've got a cheque for half the amount advertised and can't get the phone back or any customer service. AVOID AVOID AVOID!

Thumbnail of user brianf10
1 review
0 helpful votes
January 4th, 2012

I sold my phone to these cowboys but they never sent me the money! They told me I would get £65 but after weeks of emailing and calling them I got nothing. BUT FINALLY I used a company called complaintsforyou.co.uk and they got me my money. I could not believe it when it come through. I don't know what they did but it worked. Their number is *******041.

Thumbnail of user soniaw1
1 review
1 helpful vote
August 9th, 2010

I also sent my fully working phone to this site by recorded delivery, after 3 weeks i complain by email, only to have had an email sent back telling me that the chq was sent weeks ago. I was promised £24 for my phone, i might as well thrown it in the bin. Stay away from this website, i have since reported them to consumer direct i don't know if it will do any good! Im very disappointed

Thumbnail of user emmac2
1 review
1 helpful vote
January 23rd, 2010

I have got nothing but good things to say about this site.

I sent my mobile to the address provided via special delivery ang received my cash within a week.

In between times i emailed this company to enquire about the delivery of the phone and received a reply the very same day.

I received a cheque for the amount i expected and i would definetly deal with this company again.

Thumbnail of user johnw81
1 review
0 helpful votes
December 1st, 2011

I sent an XPeria 10 back to this place 4 weeks ago and have still received no money. I was offered £92, and as I am struggling financially I decided to downgrade my phone and try and get some money back on this one - what a mistake. I have tried calling this company - no answer, emailed a few times and had automated responses and only one genuine contact from a human (if you can call them that) stating that they were busy and things were delayed. My order status had never been updated and having read reviews on here I now realise i will never receive any money. I'm so angry that people can be so dishonest and scheming - get a proper f&^£^*" job! I'm going to contact Watchdog and Trading Standards so something can be done by this lot of crooks. Avoid at all costs even if you get offered less elsewhere - Envirofone were always good.

Thumbnail of user chrish23
1 review
1 helpful vote
March 23rd, 2011

Do not use them, I wish I'd checked this website before I sent my phone to them. My phone on there site was worth £69 and sent me money for £35 as they said it had a few little marks on the case. Really bad site do not use them. I have reported them

Thumbnail of user stefanj
2 reviews
5 helpful votes
February 15th, 2011

These guys are pure scammers stay well clear they don. T pay what was promised always telling people that the phone was in poor condition etc if you send a phone to selloldphone then you are a fool! You have been warned!

Thumbnail of user chrisc11
1 review
4 helpful votes
February 24th, 2010

After 6 weeks my payment has still not been received. Now they want to charge me £10 to reissue the cheque but can't provide me with any evidence that they ever posted it in the frist place. AVOID THIS SITE.

Thumbnail of user karlg1
1 review
1 helpful vote
January 27th, 2010

KEEP AWAY FROM THESE FRAUDSTERS!
Sent in my nokia n95 was told on website they pay £88. For a working phone. Only two options, working or non working.
After two weeks received a cheque for £65.40 without any contact from them to me stating that they were going to do that.
They said that the phone was reduced in value because of the missing charger, which on the website it isnt asked for, and paint erosion.
WILL NOT USE AGAIN.

Thumbnail of user jimc2
1 review
3 helpful votes
April 26th, 2010

Yeah, I wish I'd read the reviews on here too. I sent off 3 old nokia mobiles in perfect working condition. I included the chargers for each phone. They offered me £84 online, but then sent me a cheque for £64? The reason being because one phone had slight fascia wear & tear (ok, fair enough) and the other reason being 'there were no chargers included'! They were in the same package as the handsets! Do they think I'm stupid or something? Greener Tomorrow House is@ 9 Berkeley Close, NE35 9LQ. Take a look on Google street view and you'll see where all the money goes. Incredible...

Thumbnail of user sarahf
1 review
7 helpful votes
August 17th, 2009

I sent them my phone which they promised me 15.25 for but they've have had it 3 weeks now and they say on their site that they send you the money in days but still no money they are supposed to send me a cheque. When i email them about it they either don't reply or just send a email not explaining anything. I'd never use this site again, they have my phone but i have no money from them!

Thumbnail of user chrisc21
1 review
1 helpful vote
January 6th, 2011

Just for those who have suffered the same issues as myself here is the contact number for the company. Enjoy and please feel free to call them 24/7 ==*******375==

Please feel free to call them 24/7 and make their lives miserable :D

Thumbnail of user audreyj
1 review
0 helpful votes
November 14th, 2010

There web site is rubbish I sent my brothers mobile phone to selloldphone and by the 26th october I recived an e. Mail telling me that your order has been recived for verification once this has been clarified then payment will be processed within the next 7 to 10 working days giving me the transation id no well I have sent them an e. Mail but nothing for thouse who read thease e. Mails don't use selloldphone to sell your mobile phones they or rubbish

Thumbnail of user anneo1
1 review
1 helpful vote
July 29th, 2010

I should hv read the reviews before giving them my phone.
Sent in a nokia e63 early july this year and on their website, it say 7 working days for them to issue you with your cheque.
Till today, I've recived nothing, i've emailed them but no reply, called them but no answer.
Watch dog here i come

Thumbnail of user mariee
1 review
1 helpful vote
May 1st, 2010

I sent my phone off over 3 weeks ago practically still looked brand new! Worked perfectly fine and took all my photos off it the day i sent it. Hardly a scratch. Over 3 weeks later i get a cheque for £30 when promised £80 due to Water Damaged! Absolute rubbish and am so angry i have been conned! I usually use a more reputable compnay like Mazuma or Envirophone who send payment within 48 hours (and they do) Whats worst is my network billed me £50 for keeping this phone due to the tariff i was on so was going to profit the £30 now i am out of pocket £20! DO NOT USE THIS SITE. I will be reporting to Watch Dog!

Thumbnail of user steves16
1 review
0 helpful votes
July 15th, 2010

Total rip off merchants tell lies about the condition of the phone and take forever to pay you, will never email you back, and have no phone contact either
Beware leave well alone
Wish i had sent mine to sombody else
I nearly drove down to there address to get my phone back, but would probaly gotton locked up when had seen the rip off merchants.

Thumbnail of user karinak
1 review
1 helpful vote
July 30th, 2011

I did send them my phone because I need money for my child and I didnt get nothing back from them, no contact nothing maybe someone can help my get my money or phone back, help and stay away! From this...

Thumbnail of user jackm1
1 review
4 helpful votes
September 18th, 2009

This site had my phone for about 3 weeks and I tried to contact them by phone and email to ask where my money was but never got a reply or answer. In the end they then me a cheque for £20 when I was promised £29 saying that it was worn! They say the gradings are on their website (burried deep in the small print). My addvise is use mazumamobile.com - their site didn't offer the best price but when I sent them my last phone they paid promptly and as promised. Will never use selloldphone.co.uk ever again!

Thumbnail of user phillipb
1 review
1 helpful vote
August 26th, 2010

I have sent back over 20 phones in one go to this site - this based on my personal experience of using them before and things going well. This batch of phones is on behalf of my company.

They received all the phones on the 9th Aug and have not paid as of yet. As you can understand my boss is not entirely happy with this. Do not use this site. Should money not be forthcoming very soon then as an academically qualified solicitor I will see personally that this is dealt with in the manner which is deserved.

Best option - send your recycling to o2 - yes the money is slightly less but you know they are going to be there tomorrow and will make sure you are sorted out with payment as negative press is not good for them considering their own competition.

Thumbnail of user ruthh
1 review
1 helpful vote
January 12th, 2010

I have sent my phone and i have been waiting over a week for payment. They do not reply to emails. Does anyone know the telephone number for them?
I would never use this company again!

Thumbnail of user sarahb12
1 review
0 helpful votes
November 16th, 2010

Sent my phone in over a week ago i have sent emails and try to ring them but don't answer. I sent my phone to get extra money for christmas but after seeing all these comments i don't think im going to a penny.It makes me want to cry how can they get away with it

Thumbnail of user traceys2
2 reviews
1 helpful vote
January 27th, 2010

Considering I sent the phone in January, when all others are doing exactly the same thing for this month. I sent via APC, I have since received my cheque for the correct amount, so I had no problems using them! Thumbs up!

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