• SellBackBooks

SellBackBooks

Is this your business?

Overview

SellBackBooks has a rating of 1.11 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. SellBackBooks ranks 68th among Textbooks sites.

  • Service
    3
  • Value
    3
  • Shipping
    2
  • Returns
    1
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate SellBackBooks?
Top Critical Review

“Fraud”

Danielle C.
5/8/20

This site has to be fraud! They never paid me for one of my books which they were supposed to pay me big bucks for it. I sent them 2 books one that they paid me $7 dollars for they paid me, but the other they said they had to send it to the publisher to verify authenticity. I bought this book from my college store! Never heard from them again. I sent emails they do not respond and the book disappeared. I called they said that there was a problem with their system and they were let processing the payments and asked me to put this review online that would make them go faster

Reviews (19)

Rating

Timeframe

Other

Thumbnail of user villajavi7
1 review
1 helpful vote
August 20th, 2023
Verified purchase

I wish I would have never clicked on there website, I'll only say this one time, stay away trust me don't you send them your books or you'll be left with a headache wondering how on earth a company takes over 1 month to review a few books and send a direct deposit to there customers.

Tip for consumers:
This company is by far one of the slowest when it comes to issuing payments, I chose direct deposit and it took them over 1 month to finally hit my account.

Products used:
Sold them used books

Service
Value
Shipping
Thumbnail of user marilynh
1 review
2 helpful votes
August 1st, 2011

I am brand new to this site but I am seeking help in order to sell the MANY books I have accumulated through my many years as a Nutritional Consultant. The subjects are many food remedies, nattural cures. Pain relief, proper diets for various conditions like hypertension, diabetes, overweight etc. l I spent a fortune for the many years I was in practice, I am now retired... and I do not want to discard my books but hopefully sell them for fair prices. I am hoping the sitejabber site will be of help to me as well as to the book buyers who will do very well with my books

Thumbnail of user daniellec309
1 review
2 helpful votes
May 8th, 2020

This site has to be fraud! They never paid me for one of my books which they were supposed to pay me big bucks for it. I sent them 2 books one that they paid me $7 dollars for they paid me, but the other they said they had to send it to the publisher to verify authenticity. I bought this book from my college store! Never heard from them again. I sent emails they do not respond and the book disappeared. I called they said that there was a problem with their system and they were let processing the payments and asked me to put this review online that would make them go faster

Thumbnail of user fdsan
5 reviews
5 helpful votes
August 6th, 2022
Verified purchase

I didn't realize they were the same company as ecampus. If you sell books to them, expect to receive nothing from them but this message:

We are contacting you in regard to your SellBackBooks.com buyback transaction number #xxxxxx. The publisher(s) xxxxx is requiring a verification process to confirm the item is authentic. As a result, payment of this transaction is being delayed and, pending the publisher verification, could be denied. If payment is denied, the item in question will be quarantined indefinitely by the publisher. If the item is cleared by the publisher, then payment processing of your transaction will resume. At this time, we are uncertain when the verification process will be complete.

How are any of us supposed to know if a book is not original and how are se supposed to believe ecampus/sellbackbooks is telling the truth? How is is possible that they are sending all of these books to the publisher for verification? That is highly unlikely. Sad that they don't have one good review. This is why.

Thumbnail of user qwertyz
1 review
5 helpful votes
July 29th, 2020

I sent them two textbooks in one package. One was checked in & I was paid for it. The other book was not. I have emailed them multiple times with no response after the first time, telling me to wait. They essentially stole one of my books. Avoid at all costs unless you want to be stolen from.

Thumbnail of user patriciap2821
1 review
1 helpful vote
February 14th, 2023

Like others, I sent book and never received payment for them. I have been selling for years to other companies without incident. This company claims to need "verification" from the publisher and the book will be "quarantined by the publisher if it's authenticity cannot be verified. They are uncertain if the verification process will be completed and you will not be paid until it is... HUH? A publisher doesn't expend the effort to verify and "quarantine" a book they have NO financial interest in. This is crazy nonsense and jargon for "we are stealing your book and not paying you for it."
" We are contacting you in regard to your SellBackBooks.com buyback transaction number ###### The publisher(s) of Book Name is requiring a verification process to confirm the item is authentic. As a result, payment of this transaction is being delayed and, pending the publisher verification, could be denied. If payment is denied, the item in question will be quarantined indefinitely by the publisher. If the item is cleared by the publisher, then payment processing of your transaction will resume. At this time, we are uncertain when the verification process will be complete."

Thumbnail of user ilanas14
1 review
4 helpful votes
July 21st, 2020

I did a few different book buyback programs, and this is by far the worst. I was told that my payment had been issued to my Paypal account, but it wasn't. So I called and they said they put in a check request. A month has passed and I still do not have my money and they are zero help.

Thumbnail of user nettiet3
40 reviews
156 helpful votes
August 9th, 2021

What book buyback doesn't offer a Search option in case the ISBN doesn't work? Talk about bomb crazy. Don't waste your time as there are other better, legit book buybacks like Book Scouter and Book Scouter.

Service
Value
Quality
Thumbnail of user js1489
1 review
3 helpful votes
March 13th, 2021

I sent one book. They contacted me by email that they had to send it to the "publisher" as the publisher is requiring a verification process to confirm the item is authentic. (I bought it at the college bookstore brand new.) They continue: if the item is deemed inauthentic by the publisher, the item in question will be quarantined indefinitely by the publisher. YOU WILL NOT GET PAID! I called customer service... they gave me the same garbage. Chat gave me the same garbage. Asked for a manager, they said one would call in 24 hours. NOPE. These are scam artists getting free books and preying on those that are just trying to make a little money on their used test-books.

Tip for consumers:
DO NOT USE THIS SITE TO SELL BACK BOOKS. THEY WILL NOT SEND YOU THE MONEY AFTER YOU SEND THEM YOUR BOOKS!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcic12
Marci C.
1 review
3 helpful votes
November 21st, 2019

I sent them a book and then got an email stating they needed verification from the publisher proving it was authentic. Never heard from them again and never received my money.

Thumbnail of user johns3722
1 review
5 helpful votes
March 19th, 2019

They claim you sent them the wrong isbn, and then say if you dont get back to them in a few days they keep it. Companies that prey on students are the lowest scum of the earth. As many others said this company should be investigated for fraud.

Thumbnail of user jamesp968
1 review
2 helpful votes
July 4th, 2019

I sent Sellbackbooks five different books. The first they paid but slowly. The second they said it was not a real copy and wanted $10.00 to send it back. The next to orders they did finnally pay after I clled and emailed many times. Now the last order they have had since 3-17-19 and it is now 7-4-19. They are no longer responding to my emails and I am haveing trouble getting them on the phone. Not sure if I'll ever get paid or get my books back. Beware this company!

Thumbnail of user karenz68
1 review
5 helpful votes
October 11th, 2018

Is that possible to give a 0-star review? They do not response to your emails. They told you your address is wrong so the check has been returned twice. They do not have a tracking number of the returned mail. Do not send your books to them!

Thumbnail of user candaceh11
1 review
5 helpful votes
July 18th, 2016

Their confirmation email stated my books had been processed in 2 to 3 weeks. After 4 weeks I emailed and emailed again a week later still have not heard from them.

Thumbnail of user georget64
1 review
6 helpful votes
October 2nd, 2015

I recently sold this company a book. I was told once the book got received that a payment would be issued to me in my account. I received confirmation from UPS that the book was delivered and checked in. I have tried several times to contact them through email since they don't list a number for them and I have yet to get any kind of response. I feel that this very poor business and will never do business with them again, and I don't encourage anyone else to do do business with them either.
George Taft

Thumbnail of user kayliee
1 review
6 helpful votes
August 3rd, 2017

They are TOP RANK COLLEGE STUDENT RIP OFF SCAM COMPANY.
This COMPANY SHOULD BE INVESTIGATED BY FEDERAL BREAU, THEY TAKE BOOKS AND DON'T PAY! OR SAYING 0 VALUE ON BOOKS.

PLEASE PASS ON TO YOUR COLLEGE FRIENDS.!

Thumbnail of user danted11
4 reviews
19 helpful votes
January 22nd, 2014

This company is part of a network of online scams! This company operates under 5 different names and rents books it does not have. When buying books, they falsely downgrade the condition to pay you less and then pay slowly or not at all.

Thumbnail of user jimh8
1 review
4 helpful votes
January 26th, 2011

DON'T SELL YOUR BOOKS TO THIS SITE. THEY OPENLY FLAUNT THE FACT THAT THEY WILL TAKE 84 DAYS... NOT INCLUDING SHIPPING... TO PAY YOU IF THEY DO AT ALL.
Their explanation:
"Thank you for contacting customer service.
Your package may have been delivered but at this time your buyback has not been checked in for processing. Please allow up to 30 business days for your order to be checked in. Once it is checked in, it will take up to 6 weeks to process and have your payment issued. "

To which I replied and never heard back from them:

So just to be clear... step 3 of your simple three step selling process entitled "SPEND- Get paid fast with our Direct Deposit option!"... takes 84 days not including shipping (30 "business" days + six weeks)?

Thumbnail of user sandraa
1 review
3 helpful votes
September 11th, 2009

The company offered to purchase some used books and had given me a buyback offer. I shipped the books using their shipping label and have received proof that the books were delivered to them. But the company did not pay me for the books. They have also not answered any of my many attemps to contact them.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Sell Textbooks for Cash. Instant quotes, get more money for selling your books. Direct deposit is available! SellBackBooks.com is the best place for textbook buyback. Sell back textbooks, sell used books, sell college textbooks.

How do I know I can trust these reviews about SellBackBooks?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SellBackBooks?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business