SelectHomeWarranty

So far they are better than American Home Shield (which was THE worst!). I have only had to use them once and had to put that on hold because of COVID so the jury is still out as to if they are a good company or not. The service reps are usually polite though the last one was a bit of a fast talker. He did give me a good deal on a renewal, so I can't complain about that. Overall, I'm happy so far, but with reservations.

Furnace would not run on auto talked to three different people over a ten hour time trying to get service this was on sunday 1/5 finailly the last person told me would have to wait till monday but could get someone my self and be reminburst but contract said have to use there service to be paid did get fixed on 1/7 is all weak end problems handle this way and what if it would have been below 0

First, negotiate - actually just keep saying no...
I started at $1200 for the year, $90 per visit. Got down to $1200 for 4 years, 45$ per visit.
I will definitely recoup the $1200 - I have been reimbursed to purchase a washer, dryer and dishwasher, plus a plumber and electrician visit in the first year (about $800).
Here's the deal - almost every time you call, the tech comes out and whatever they have to fix is not worth the cost to fix it, so they give you a few bucks towards what you are replacing (normally at $100-175). If it's a system (like your plumbing or electrical system) they give you around $300.
The sales guy was extremely misleading - he said they would replace your unit with the same functionality... that lead me to believe they would replace my unit. But if you read page 8 blah blah blah it's really explained - but who reads 15 pages.
Also, you have to have TIME. It takes about a day for a tech to call you, make the appt, get approval, put in for the refund, etc.
If I had gone with the first deal, I would be pissed. However, 1 year in I have almost gotten back all I put in, so it's not terrible.

The first person I spoke with to open an account misunderstood my needs. I am glad that I read the policy when I received it, or I would have been paying for a policy that did not cover my appliances. I called as soon as I found out about the mistake and after talking to a few people, they immediately rectified the problem and now I have the policy I was interested in. Thank you for your good customer service

I purchased a 5 year warranty through this company as it was cheaper than 2-10 home warranty and 2-10 raised their prices. I had an HVAC person come out and essentially tell me I need to replace my entire unit and there's no repairing an unit this old that it won't fix the problem. 2-10 would've replaced it, but Select Home Warranty only offered $500 and found specific language in his write-up that suddenly makes my HVAC unit ineligible. They thought it was an hydro HVAC system which it isn't, so whoever is reading the reports doesn't know much about the mechanics of these things. There was a long back and forth between the plumber and my home warranty company because my plumber was upset with how they interpreted his report. Eventually I just gave up since it was going into fall/winter.

Fast forward several months, I put in a plumbing claim on Friday and the plumber is here the following Thursday, I'm okay with that timing, but others may not. Ultimately we'll see what the plumber says and if the home warranty company denies any repairs for some unforeseen reason. If they do, I'm definitely cancelling. So the jury is still out for how I feel about SHW.

I needed a repair person on a cold day and my furnace went out. I ended up calling my own repair man and didn't hear from the company's person for 48 hrs. Which is not acceptable in this kind of weather.
It took a month to get approval but I am getting reimbursed in full and I had a similar incident last year with the same outcome

I can initially state SHW must review current contract companies they believe to do business with. Frog Pro services for AC work should be removed from your list of companies the reviews are terrible. I opened claim on 5/27 with zero response from Frog Pro nor did SHW receive callback
I called SHW again today and they gave me 2 options 1 being they'd try to find another company or I could find one and when repairman diagnosis issue to call them for a very quick approval while repairman is there and I'll pay out of pocket and SHW will reimburse me

After some confusion regarding our policy, I spoke with Luna and she took the time to explain our policy in detail. I was very pleased with her patience and professionalism. I am glad we purchased a warranty for our home. Seems like we will hopefully be taken care of. Just be aware there are waiting periods before your policy becomes 100% effective. Ask a lot of questions and make sure you understand the policy and how the waiting periods work. Other than that I am hoping it was a wise decision to purchase a warranty.

Customer service was good and response was quick, which is unusual. I just didn't realize that only wear and tear items were covered, and then only get a pro-rated amount. Not sure the entire coverage is worth it. Will definitely do some further comparative shopping before renewing. I am impressed with their customer service which these days

Not terrible but not great. They could be much more prompt responding to claims, and it always feels like it's a battle to get the repairs covered. I had to replace a part on my stove and instead of reimbursing me for the whole thing, they only gave me $200 for a $250 part that I had to install myself. They said my stove was too old, but it's only 7 years old.

A few smaller issues like my dishwasher heating coil, leaky sink, and fridge were handled pretty well, but it really feels like the higher the cost of the repair, the more they fight it, which is nothing new for an insurance company, but still.

So far so good I been herein good things about the company I will see for myself I just put in a claim so I am waiting for the repair person to contact me now they said any day now someone will be here they have been contact me and letting me know what going on from being up to now so I believe it will work out

I have been with this company for 8 months. First time I called in the 2nd month about black specks coming from my kitchen faucet. They denied the claim stating it was a maintenance issue. 2nd time I called about my built in microwave not working. They agreed to pay me $95 when a replacement cost was $700. They told me because my unit was more than 10 years old, that was all they could pay me. I asked if my water heater or ac unit broke down, if I would only get a prorated reimbursement; they said no.

I am unsure. I have little confidence that my policy will cover any needed future repairs.

I called to submit a claim. I was informed that my coverage had not been set up yet (should have began in April, claim submitted in July). My agent also had a bit of an attitude and spoke over me multiple times. Depending on how my claim gets handled would flunctuate my review by a star.

I had a good feeling about Select for a long time. Then On the 29th the day after I wrote a review, I needed my Select Home warranty and They could only find one (1) air conditioner company to come and Service. I called them and was told No Can Do. It will cost more for me to come out and I am not sure when I could get out there. We had already been without Air conditioning for 2 days. Well, I had spent all morning on the phone, I was HOT. I canceled it all.

Not that bad takes 30 days to get your money kinda long but they paid out so not that bad. Techs they send out are very professional and they even let you pick your own if you dont want to wait.

The gentlemen on the phone was polite and courteous. I wish a drafted contract though could have been provided before purchase, because I see later that the policy I purchased for just over $1,000 has a limit aggregate of $11,000. There are only so many questions that you can think of on the fly. That would have made me reconsider my purchase.

I called SHW with a claim for a leaking faucet, broken garbage disposal and leaking toilet. I received their response to my claims. They are in the proceedings of finding ne a plumber for the faucet. Their research found that I was entitled to $75.00 to replace my year old garbage disposer. I have to buy a new disposer and send them the receipt and be reimbursed. I have to find and pay a plumber of my choice to install the disposer. The toilet is not covered.

SelectHomeWarranty helps homeowners save money on repairs that will occur at some point in the life of the home.

Overall, grateful that they have covered my issue (although I have not been reimbursed as of yet) but they have MANY steps to endure to accomplish anything! They have been pleasant and report that my issue has been covered fully but I have had to call them and be transferred around numerous times in order to get anything accomplished. Compared to other warranty companies i have been with, I would say its the same if not a little better to work with them. But it's taken wayyyy too much back and forth.

After renewing my home warranty, I saw Select Warranty had over 3,000 complaints and was not accredited by the BBB. I will follow up with a phone call when I complete this survey.

I'm generally happy with Select Home Warranty. They do a good job of keeping in touch, and they did approve an important claim. My only hope would be for a quicker approval process. After the mechanic's diagnosis, I believe I had to wait a total of 3 days for approval.

I am happy to have Select Home Warranty. They have been prompt with my calls for service. I wish they wouldve authorized a little more money for the reimbursement of the garbage disposal. I am still happy for the $75 towards a purchase of new disposal.

I have had some difficulty getting Select to find and assign a repair person in my area. I finally had to replace myself garbage disposal for which they reimbursed me for the new one, I am still waiting over a month on them assigning someone to do an electrical repair of a light switch in my kitchen.