From the business
Selectblinds.com is the top rated, most reviewed online window treatment company in the United States with over 300,000+ customer reviews. We provide quality, custom window blinds and shades at competitive online prices. We also offer free shipping along with a 90 day satisfaction guarantee. Don’t worry about hiring an installer, these window treatments are a DIY dream! Choose from wood/faux wood blinds, roller shades, cell shades, roman shades, plantation shutters, drapes, and other popular types of window treatments.
SelectBlinds Reviews Summary
The company enjoys a generally positive reputation, highlighted by customer satisfaction with product quality, ease of ordering, and effective installation processes. Many customers appreciate the availability of free samples and the overall aesthetic appeal of the blinds. However, concerns arise regarding inconsistent product quality and unclear installation instructions, which can lead to frustration. Additionally, some customers reported negative experiences with customer service, particularly regarding handling defective items. Overall, while the company excels in providing a user-friendly purchasing experience, enhancing support and product consistency could further improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
When I didn't receive my order after several weeks, I called and they didn't have it! I resubmitted the order and without my asking, customer service wrote me and asked how they could help. They wanted to be sure I was satisfied. Not many companies care today! If the product is as good as customer service, I'm sure I'll be orderiing again!
I ordered these over a month ago. When they didn't come, I called. My card wasn't charged. Luckily I found you saveed my order so I just ordered them again.
I place my order for my blinds on 8/9/22 a estimated delivery on 8/29/22. Today is 9/2/22 and no blinds so I decide to call them to see what's going on. They were rude on the phone and they told me my blinds will be shipped on 9/30/22. I told him that was unacceptable and with a rude tone she says what do you want me to do. I said I wanted a refund and they said they can't guarantee a refund. I'm just saying if your slogan is 100% customer satisfaction, then you need to get better people on the phone and stop lying about shipping dates and guaranteed a refund. I don't want a refund and I didn't want to write a bad review but if you don't care about your customers I want to let everybody know.
Shopping was fun and easy... waiting for the shades to arrive... looking fwd to the delivery in a week or so.
Shopping was fun and easy... waiting for the shades to arrive...
The prices are never what is advertised. Seems odd.
They emailed me and explained their pricing. I explained that pricing should be transparent and consistent across the board. Good cust service and product. I actually ordered again so maybe my 3 stars a bit harsh so we go with 4. But that was for pricing issues. Products and services seem quite good. Nice people to talk to.
The prices are never what is advertised. Seems odd.
My experience was nothing positive. I was a first-time customer and while ordering my blinds I reached out to customer service to walk me through the process. I ended up getting the wrong order and when I reached out to them again I was basically told "too bad". There was nothing they could do. I will not recommend this company to anyone, and from now on I will make sure that I order blinds for my home from a local retailer.
Hello K. P.
I apologize because you had a negative experience with us due to your Blinds not arriving as you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
Sadly I thought this was a quality company but it is not. I had a hefty order for blinds for my new home and it didn't go well. The blinds don't operate smoothly, but the big issue is the didn't miter 4 out of the six blinds and it cost me extra for my handyman to fix it. They offered a Paul try $50 and haughtily proceeded to tell me I vouddd my warranty! Told me to read the fine print, how rude! I had to make a quick decision on installing the blinds, otherwise I would've paid for a double trip charge so I fixed what they did wrong. How can fixing a valance 45 degree cut alter the operation of a blind? Shame on them, don't waste your money, they are not an honorable company and the products are pretty poor too.
Hello Debbie,
We apologize that your Faux Wood Blinds did not arrive in the top-quality as you expected. We have a 90-day satisfaction guarantee that if there is a defect in a product’s material or workmanship, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!. The issue is when a customer takes it upon themselves to fix something covered through warranty, it voids that warranty. It is similar to a car warranty where if another person fixes something on your car under warranty and it fails, the warranty is voided. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
Ryan was very kind and helpful with my order. He honored a promotion code and gave me a great price on the blinds. He also explained the warranty. I really appreciate his help.
I wanted something different for my windows, and I really like the way the Roman rustic blinds look. So, I placed a large order with them. My customer service person was Chris. He was very professional and knowledgeable and helped me through the ordering process.
As a returning customer, I not only love the products, but I love the fact that Select blinds really does care about their customers. They not only listen to the customer feedback, but they take action on it to make sure the customer's experience is top notch.
It stinks as a returning customer we are unable to use the $50 promo code which I found out was for new customers only. So much for loyalty to your customers
I was worried about buying custom blinds, so I ordered the samples. The samples were okay quality so I followed their measurement instructions and called a service agent before ordering. The order took 3 weeks to arrive and half of the order arrived out of specifications. The quality was not anywhere near the sample quality. They were also too large for the window. Their "worry-free" return policy is a lie. When I tried to reorder the ones that were out of spec, they sent me an invoice with an extra $50 charge to remake the blinds that they said were incorrectly sized. This company is a scam and they were prepared to deny our request for a refund at ever turn. Customer service was extremely rude or unresponsive. Now I'm stuck with hundreds of dollars of blinds that don't fit. Their only resolution is to pay for more of their blinds. Do not buy from this company!
Hello Melissa,
I apologize because you had a negative experience with us due to your shades not arriving in the measurements you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. I looked and saw we have processed a credit in the amount of $424.43 to your selectblinds account.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
Excellent customer service and followup after have minor issues with order. Thank you!
Tried to call customer service. Received a call back but then transferred to anther person, waited on hold, then asked to leave a message. I needed to speak to someone but couldn't.
I'm extremely disappointed in my dealings with Select Blinds. Pushed out my delivery numerous TIMES!
Hello Michael,
I apologize because you had a negative experience with us due to your Skylights being delayed for delivery. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to offer a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
I've ordered several times from select blinds. The first time was for vertical blinds a long time ago. These were great quality but the head rail finally failed so it was time for a replacement. Prior to replacing the blinds I inquired several times about the quality of the head rail on each level of blinds that were offered. Very little, if any of the people I talked with knew anything about this subject and how the head rail types or quality varied across the different lines offered. One person offered me the old saying "you get what you pay for". So when I ordered my replacement vertical blinds I went to the designer line hoping for top quality as it was much more expensive than the other lines offered. To my disappointment the head rail in these blinds was kind of cheap, all rope driven and as result, not very smooth in operation The blind vanes were nice, much better than the material inserts I had before. So I raised my rating a level based on this.
Another issue that was difficult to work with was the packaging of the rope and chain. The rope was OK and I could finally straighten it out. However the chain was impossible to get into working alignment. It was like a very difficult Chinese puzzle to untangle. Unfortunately I had to finally cut the chain to get it straight so it would function properly Another unsatisfactory issue was the provided wall mount swivels that the chain and rope were suppose to work with. I had to cut them off as they were not even close to work the way I thought they should. FOR THE PRICE OF THESE UPPER LEVEL BLINDS, I WAS DISAPPOINTED.
Hello Bill,
I apologize because you had a negative experience with us due to your Vertical Blinds not arriving in the top-quality you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
This company will not work with you when they send you the wrong product. Do not use them!
Order white blinds. Got blue blinds.
Hello Sandra,
I apologize because you had a negative experience with us due to not receiving the color you anticipated getting. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
We purchased 45 inch solar shades. I spoke to the gentleman three times to make sure that I measuring them correctly. He gave me specific directions as to how to measure our windows. I followed them exactly like he said. I never told him that these would be in set in a window. But I think he assumed that. For that reason we have gaps on either side of our windows, every single one. It looks terrible! And they will not stand by their product. I was told that I was supposed to read the information on the website at the bottom of the traditional solar shade page. I was never even on that page in their website. I will never purchase product from them again because the people that assist you in the ordering process don't know what they're talking about.
Hello Georgine,
We apologize that your Solar Shades did not arrive in the measurements you expected. We have a 90-day satisfaction guarantee that if there is a defect in a product’s material or workmanship, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping!. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. Can you take a picture of the gaps on the side and email to me, so I can look into this more.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
Worst company I have Ever had the displeasure of dealing with! The remote blinds do not work, the wire gets tangled and stuck in the motor! The company will not honor their warranty- they will not issue a refund- they will not even offer to fix them - horrible! Stay far away from this company!
Hello Theresa,
I apologize because of the negative experience you had with us due to your Roman Shades not arriving as expected. We have a 90-day satisfaction guarantee that says if there is a defect in a product’s material, workmanship or it was not made to the same size and specifications you ordered, we promise to resolve the issue at no cost to you for up to 90 days from the date of purchase. We even pay for shipping! It looks like we have processed remakes for the 3 Roman Shades 29 1/2X 52.
Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
A little confusing. Ordering was not an easy task. Customer service was fine when I got ahold of someone. I'm ok. I would order from you again.
Hello Rachel,
I apologize because you had a negative experience with us due to our website not being as user-friendly as expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
Ordered blinds, they were the wrong size, they refused to replace them despite their FIT guarantee. Also their official return policy was "donate them to the Salvation Army for the tax credit." That was the official response from customer service! DO NOT ORDER FROM THIS COMPANY.
Hello Joey,
I apologize because you had a negative experience with us due to our FIT policy not being covered for motorized products. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. I noticed we quoted you on a remake that you approved for $592.32 that you requested to be saved for a week. Once you are ready to process the order, please don't hesitate to call us so we can process that order for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards
Had trouble checking out. Had to check out as a guest, but ended up entering the same information numerous times. Probably my error but frustrating nonetheless. I did get a prompt response from Select Blinds regarding my issue, so for that reason give them 5*
Had trouble checking out. Had to check out as a guest, but ended up entering the same information numerous times. Probably my error but frustrating nonetheless.
Their products are junk. Horribly made and cheap. They are not able to manufacture a large roller shade without a horizontal seam across the middle of it, which looks silly. It was comical how bad this shade was. The fabric is low quality. They had a great product in the past, but something has changed. I would highly recommend buying somewhere else.
Hello Jason,
We apologize that your Roller Shades did not arrive as you expected due to the large seam you see. On our site it states Shades over 73" wide and over 60" in height will have a horizontal seam. The seam is placed as high as possible on the shade, so in most cases, it remains hidden. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello MIchael,
I apologize because you had a negative experience with us due to your Faux Woods not arriving when you expected. Our goal is to provide a positive user experience, so any feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you. I do see we are looking into seeing if we can cancel the order
My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.
Regards,