SelectBlinds

I love these blinds and this company. This is the 3rd time we have ordered blinds and it is always an easy ordering and fast shipping. The blinds are also very easy to install.

Loved the speed at which I as able to order samples and make a final fabric choice. I was a little intimidated to do this all on my own. Measurement instructions were easy - even for a bay window. Blinds showed up quickly once ordered and installation instructions were simple with a using just a few tools.

Our blinds arrived too small. Followed the instructions given on the video as to how to measure a roller blind, but the instructions don't tell you that you are really measuring for the header and not the actual shade. Very confusing. We paid for the guarantee, but did not cover. We were just offered a chance to repurchase with a small discount. Not happy. I have used another blind company for years and never had problems. I will never use this company again.

The fascia boards on my roller shades were missing brackets to attach to the L bracket. I did the chat and then emailed but all I received were videos that did not pertain to the product or problem. I called only to be told the entire staff was training and phone calls weren't being taken. They are good with sending out surveys and videos but my shades are still sitting in their boxes because the missing brackets have not been addressed. My first experience with this company was great but this time it has not been. Very frustrated and I doubt I will order again - especially if my missing parts are not resolved.

Ordering was easy and intuitive, with good instructions regarding measuring properly. The samples I ordered arrived about 10 days later (too long!) There was good communication about where my blinds were in the process and shipping was rapid. Here comes the problem - the metal chain does not work smoothly, and it's way too short. It's impossible to raise my blinds all the way up. They stop when they are about 18" from the top. I've submitted a request for help (warranty service) and have yet to hear back. (It IS the holiday season, so the delay may be acceptable.) I hope I can come back and tell you that Select Blinds took care of the problem - stay tuned.

I ordered 6 bamboo no string blinds. They were easy to install, look great, and arrived after 3-4 weeks. Most of that time was due to being stuck in customs since these are made in Mexico. The push up/pull down feature works very well and no strings are hanging that could cause a safety hazard.

While I know I did not buy the most expensive brand... I am very disappointed with the quality and functionality of the blinds.

They are NOT 'solid' or opaque - meaning they let A LOT of light through... the samples were misleading I used for pre-sale comparisons...landing on the Levalor blinds I ended up buying... The actual blinds which are shipped are semitransparent- meaning on sunny days they do not block 100 percent of the light and even have a glow as the sunlight penetrates the blinds...and this is NOT even direct sunlight.

In addition to this... the blinds do not close evenly. There is only one section that completely closes...and its a small area... the bottom and top do not close - leaving gaps that allow a lot of light thru. This is on ALL blinds ordered...so its a quality issue too.

Dealing with Select Blinds has always been good but I was disappointed with this last woven blind that will not hang straight. I followed all instructions on installing it but I pull it down it's slightly higher on one side. I've tried lifting it all the way up, as suggested in the instructions, but it still hangs crooked.

I was disappointed after my blinds were hung as they rise and fall on a slant, they're very crooked. They do not roll up evenly. Just because they were relatively inexpensive, doesn't justify the fact that they are poorly made.

Website is fast and easy to get order in and they come with everything you need to install, most can be installed in less than 5 minutes. I've used Select Blinds for 2 homes and both times I was impressed with their product and how great they look!

The product is great and mounting them was easy. Took awhile to get a replacement for one that was damaged. The process was a bit longer than I liked but they never dropped the ball or forgot about me. They backed their product completely. I will use them again.

We purchased custom order roller shades with the acculift features. You are supposed to be able to adjust where you want the shade without ratcheting it. These shades will still roll up on their own, and some won't go up when trying to adjust. There's a small mechanism you use to try to decrease or increase tension, but it just feels like you spin it and spin it with zero difference made in tension reduction or increase. We also ordered a larger size in width to keep the sides from allowing light in, and it's still very light in the room. For sure not blacking out the room. Has not seemed worth the money.

Customizing in the website was very easy and straight forward. When I received the order, 1 of the blinds I ordered came in the wrong size. Contacting customer service was extremely easy and a replacement sent out right away. In the future, I'll definitely use select blinds again.

The blinds were a few inches short, but I can overlook it. I have a small junction box at the base of this window and the shorter blinds. Have luckily allowed the slats to swing clear of it. It was just happenstance, but everything else is very satisfactory. I really needed a window cover customized, and this fit the bill very nicely. Particularly the direction of the slide and the vertical blinds. I previously had horizontal blinds and they did not complement the design of the window at all.

I ordered from Select Blinds in 2018 that was all good too. This year I decided to update plus add two new blinds to my dining room. I ordered samples to ensure color matches. I measured, twice or three times. Input all the data on the website. Ordered what I wanted. When the blinds came in they were packed so well. Extra care was taken to the corners. All the pieces were there. No problems. Installed within 10 minutes. Color looks great, fit is excellent. Look around and you'll be back to order from Select Blinds, after looking at other places. Happy customer right here.

I received my customized Adjustable Roman Door Shades in teal color. It was packaged well when I received it in the mail. I am incredibly impressed with the quality of the shades. I will come back and shop for more shades.

Now that I've received my blinds and had the "pleasurable" customer service experience, revisiting my review seems appropriate.

The installation was very easy and they look great.

The dimensions of all of the blinds were 1/8 too large and only fit when the end caps were removed.

I try to contact customer service about this and it was a disaster. First you cannot call them, you receive a text. The representatives are all oversees and clearly are handling multiple issues at the same time. It took 2 hours and 45 minutes to handle my case and the person closed my ticket before it was resolved.

Another rep opened a new ticket and asked me to send all of the information I had to send to open my original ticket again.

At that point I decided it is easier to live with what I have and the go through a different company next time I need blinds. They definitely lost a customer.