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From the business
Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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Help me out with my problem the agent who took my file was very professional
Query sorted in very timely manner by the team who came back very quickly
As the self service site wasn't working at that time, I submitted an email request to cancel my subscription. I received a confirmation that my request had been received and assigned; a short time later I got the confirmation it had been completed. I was pleasantly surprised; my previous experience with other providers using email requests was not nearly this successful. Excellent service
My concerns were met with respect
My issues resolved in a timely manner
I cancelled my subscription which does not expire until January 12 but the cancellation took effect immediately. The person told me that I would have unlimited status until then but that was not true. I'm disappointed I got the wrong information.
Title explains it all. The website doesn't work, the phone service barely worked. But after these experiences I was happily delighted by the email service which was fast and great.
I heard about this app from one of my close friends I decided I wanted to sign up and experience what they had experienced only to find out I couldn't get access to the app I don't know why but I couldn't I have enough money to sign up to their subscription to be a member but yet still I was denied access I don't know if it's because I am in Jamaica but to me that's just unfair and biased
No records found in our system that you have any membership with US. In this case I suggest you to contact the other billing company
I send a message about an account that I canceled but the money was still charged
This cancelation was not necessary because it was only a way to raise the price with 21% VAT.
With a simple question on an email the problem could have been solved in a more friendly way. (Price was before 99,95 and now plus VAT 21%)
Regards
Sent many emails trying to contact and no response so obviously a $#*!ing scam site $#*!ing $#*!s owe me $******* for the pain and suffering you caused me
It was quick and effective, they cleary understand and do their jobs very well, thanks.
Excellent customer service while requesting a cancellation.
I had problems cancelling a subscription through the customer portal and I had sent an email to ask for a cancellation and it was answered surprisingly quickly
I was pleased with the quick effectiveness of their customer service.
Me gustaría que las chicas se quedará un poco más mi experiencia es que el sistema es bueno pero hay mucho loca que se hace pasar por chica
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members