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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I had a terrible experience. I was able to join Teamskeet regular membership no problem, but when I tried to upgrade to Premium Membership my card was declined. I tried this multiple times with the same results. I contacted both Teamskeet help center and Segpay help center but no one could figure out how to fix the problem, so I had to cancel my monthly membership in Teamskeet.
The log in user name and passport given to me keps being rejected at the website log-in page.
I contacted customer who claim the have a great customer service BUT it will take 48 hours! 48 hours later it been passed onto someone else to resolve the problem with another 48 hour wait.
Surely they could give new log-in details that work or give me a refund. It appears segpay have no customer service at all or competent technical staff.
It just a ticket to nowhere.
I had purchased a one day subscription on my down time, and when I wanted it cancelled the next day, segpay was able to cancel it for me without worry. Thank you!🙏
Customer service was top notch. Quick to respond and solved my concern promptly to my satisfaction
Easy to make contact and the cancellation request was processed quickly
I obtained a refund with your help. Thank you, highly appreciated.
Very understanding and quick responses for issues.
I paid for a subscription by accident and they refunded me as soon as could and understood my situation.
I was listened to and my problem was solved. The conversation was cordial.
Representative was a kind person who helped me as fast as possible!
Me cobraron la subscripcion por error antes de tiempo y me lo solucionaron el mundo dia! Genial y muy rápido!
It's a good and effective but very expensive
This is my request please less your subscription
I made payment but didn't receive my tokens.
Payment was successful but didn't receive my tokens.
I really don't want to give them even one star.
Never get back to me.
No phone number to call.
No live chat.
Just email and took forever to hear they are sorry took so long. My problem is never solved but they are gone again.
This is horrible.
Good handling of my problem and solved it completely very satisfied with service
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members