business logo of Seeking Alpha

Seeking AlphaReviews 358

2.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Seeking Alpha?
grey star
grey star
grey star
grey star
grey star

Seeking Alpha Reviews Summary

The company has garnered a mixed reputation, with some customers praising its extensive financial information and valuable insights, particularly for small-cap investments. However, significant concerns persist regarding customer service, particularly in handling subscription cancellations and refunds. Many users report dissatisfaction with auto-renewal practices and a lack of responsive support, leading to feelings of frustration and distrust. Additionally, the perceived quality of content has been criticized, with claims of biased analysis and unreliable contributors. Overall, while the service offers useful resources, its customer service approach requires substantial improvement to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
96
value
95
quality
93

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
Follow Frank S.
Unfollow Frank S.
Share Review
Report Review

Watch out with this joke of a company!

I thought highly of them before I subscribed to their "Alpha Picks" subscription service for 6 months ($499.19) on 10 Dec 2024

Next day or two, I decided to end the subscription... but could not get a refund. Fair enough, that is their 'policy.'

BUT here is the issue.

This expensive service was supposed to last for 6 months. It lasted for 2 days.

A little over two months after my subscription purchase on 10 Dec 2024, I do not have access to the "Alpha Picks" service and neither will these people give me a refund.

Someone from Seeking Alpha called Soham Chowdhury kept emailing me, playing the fool and not offering either the "Alpha Picks" OR the refund, with a whole lot of pointless excuses.

If there are issues, they will keep your money and avoid talking to you... unless forced to by Chargeback or someone similar.

Date of experience: December 22, 2024
Seeking A. — Seeking Alpha Rep
8 months ago

Thank you for bringing this to our attention, Frank. I'm truly sorry to hear about the experience you've had and the frustration it has caused.

To investigate and resolve this issue, I urge you to reach out directly to our dedicated support team at support@seekingalpha.com. They will be able to look into your subscription details, clarify what happened, and assist you in addressing your concerns.

Please include any relevant information, such as your subscription details and previous correspondence, to help expedite the process.

Thank you for your patience, and we appreciate the opportunity to make things right.

Canada
1 review
4 helpful votes
Follow Asite B.
Unfollow Asite B.
Share Review
Report Review

If you do not have a free account you have no access to any publications at all. So, I opened a free account and discovered that it is impossible to find accessible publications. Look at my photo #1 - it is a snap shot of the main page. 12 news of the right side look normal: no lock symbols or dollars signs indicating that it is a premium content. So, to write this review, I clicked on each of those - see my photo #2 as an illustration for the first attempt: the publication is for paying customers! Next 10 publications were in the same category. First and the only one, which was free, is #11. So mach for free content!
I think my chances to get a success would be much higher if I go to Casino... or to other financial/investment website.
I am a regular guy who wanted to read some news.
However, i never seen such a disrespectful approach to readers, hence, do not recommend this site.

Date of experience: October 28, 2024
Seeking A. — Seeking Alpha Rep
11 months ago

Indeed, most of our content is for paying users.

Texas
1 review
4 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Having trouble linking accounts. Customer service is horrendous. Took 5 days for poor response and then when I responded that the "suggested fix of paying for premium" was not valid since I was premmium already for 3 years... the ticket was shut down. I am now waiting again for more than 3 days for an answer.

About ready to cancel... it shouldn't be this difficult.

Date of experience: August 19, 2024
Texas
1 review
2 helpful votes
Follow Clifford B.
Unfollow Clifford B.
Share Review
Report Review

There's no reason to pay for any premium services from either Seeking Alpha or any of it's subscriber services. The data for premium members is easily accessed from other free sites. Much of the "economic analysis" from the company is highly biased. The feature writers are all over the map - most of them are unqualified people trying to get clicks for fees. The collective wisdom of the "analysts" are no better than the flip of a coin. Some of the analysts are painfully ill-informed.
The Point: Seeking Alpha is merely a social media company promoting the status quo. Their censors are merciless and heavily biased to whatever the prevailing mainstream media agenda may be at the moment. If MSNBC had a financial site, it would be a lot like this. Regardless of your view of politics or culture, that would, in my view, make Seeking Alpha an awful choice for financial information.

Date of experience: March 9, 2024
Seeking A. — Seeking Alpha Rep
over a year old

Thank you so much for taking the time to leave us a review, Clifford.

Feedback makes us better and we welcome any concerns or suggestions. And, we are constantly trying our best to improve our products and services to meet the requirements of our customers.

Once the contributor submits their article, our editorial team will review it for publication. Then they receive an email notification with editorial feedback or once the article is published.

We also allow our users to dispute an article from the article page itself if they feel the need to dispute an article or any of the facts in it. You will find more details on our Editorial Guidelines.

We would like to apprise you that - Seeking Alpha provides analysis for both sides of the argument (Bear/Bull) and provides Quantitative ratings for you to make the most informed investing decisions.

Just to let you know, Seeking Alpha Premium provides:
· Articles and news about almost every stock and ETF that trades in the US.
· Portfolio warnings that flag at-risk stocks in your portfolio, helping you avoid painful losses.
· Quant ratings on each stock that has a proven track record of solidly beating the market.
· Grades for dividend investors, covering the stock’s dividend safety, dividend growth, dividend yield, and dividend consistency. Using these grades can significantly raise your
dividend income.
· Grades for ETFs, allowing you to instantly evaluate an ETF’s risk, momentum, expenses, and inflows.
· Grades for stocks, covering value, growth, profitability, momentum, and earnings revisions. By using these grades, you can quickly and accurately evaluate stocks, and find the
best stocks to fit your investing style.
· Powerful data for deeper research, including 10 years of financials and detailed metrics for valuation, growth, and profitability

Regarding the comments being censored - In order to ensure a quality-filled conversation our moderation team screens comments from less active users to ensure that no slander and trolling is present.

If your comment was not published you can contact the moderation team at moderation@seekingalpha.com

I hope this helps clarify. If you have any further questions or concerns, feel free to write to subscriptions@seekingalpha.com

-The Seeking Alpha Team

California
1 review
3 helpful votes
Follow Donald G.
Unfollow Donald G.
Share Review
Report Review

I tried a promotional subscription from Seeking Alpha and I was unknowingly renewed at their ridiculous rate of 236.00 $. It took me three phone calls and a week and a half to talk to a manager, only to be denied any kind of a refund. These people are all about the money, beware.

Date of experience: February 16, 2024
Seeking A. — Seeking Alpha Rep
over a year old

Thank you so much for taking the time to leave us a review, Donald.

Feedback makes us better and we welcome any concerns or suggestions. And, we are constantly trying our best to improve our products and services to meet the requirements of our customers.

We would like to apprise you that - You were billed according to the authorization provided by you when you signed up for the service.

We furnish the autorenewal clause on the checkout while signing up for the service that clearly says that – the subscription will auto-renew at the then current annual list price until the service is canceled.

You could have avoided this charge, had it been canceled a day before the renewal due date.

We maintained complete transparency with the user, and the question of any confusion should not arise.

I hope this helps clarify. If you have any further questions, feel free to write to subscriptions@seekingalpha.com

-The Seeking Alpha Team

Pennsylvania
2 reviews
1 helpful vote
Follow robert F.
Unfollow robert F.
Share Review
Report Review

Had an inital rate for $50. They renewed one year on Dec 12 for $250.00. After contacting them and the credit card company 12 hours after I saw the renewal, To bad for me. I am stuck with a one year subcription I did not want. Capital One credit card would not help me. I am very diasppointed in Capital One as well as the preditors at Seeking Alpha that took the time to send 60 pages of "proof" to Capital One to make sure they could keep my money. This is a lesson for all credit credit card holders... Don't give your credit card info out to any company where there is automatic renewal. I was a way on a trip and missed the deadline. Don't let this "Gotcha" happen to you. Terribly unfair to the consumer.

Date of experience: January 28, 2024
Seeking A. — Seeking Alpha Rep
over a year old

Thank you so much for taking the time to leave us a review, Robert.

We would like to apprise you that - You were billed according to the authorization provided by you when you signed up for the service. All our subscriptions are set on auto-renewal (unless canceled). You could have avoided this charge, had it been canceled a day before the renewal due date.

The Introductory $39 Premium price was only available for the first year and the renewals are at a regular rate of $239 plus tax.

We maintain complete transparency with our users to avoid any confusion regarding the billing terms.

If you don't have an active subscription and wish to remove the payment information, you can easily do it from the subscription settings page.

If you still have any further questions or concerns, feel free to write to subscriptions@seekingalpha.com

-The Seeking Alpha Team

Texas
1 review
2 helpful votes
Follow Miro D.
Unfollow Miro D.
Share Review
Report Review

They charged me year after I canceled services automaticly. Currently having dispute,
I would recomend never to have business with this company.

Date of experience: January 16, 2024
Seeking A. — Seeking Alpha Rep
over a year old

Thank you so much for taking the time to leave us a review, Miro.

We would like to apprise you that - You were billed according to the authorization provided by you when you signed up for the service.

All our subscriptions are set on auto-renewal (unless canceled). You could have avoided this charge, had it been canceled a day before the renewal due date.

We maintain complete transparency with our users to avoid any confusion regarding the billing terms.

Since you have mentioned that you have already raised a dispute, the dispute will be handled by the team concerned.

Based on the dispute outcome, action will be taken by our finance team. I hope this helps clarify.

If you still have any further questions or concerns, feel free to write to subscriptions@seekingalpha.com

-The Seeking Alpha Team

Canada
1 review
0 helpful votes
Follow Shirley J.
Unfollow Shirley J.
Share Review
Report Review

My main complaint is that customer service does not email you to advise that your free 2 week subscription is up and that your credit card will be charged if you do not cancel. I complained about the fact that a charge was made for a servce I did not want and didn't even know I had subcribed to. I was told that they do not issue refunds afer the charge was made. I rang them on the 26th. Customer service said they would issue a refund provided I took a two year subscription at their special rate. This I did and my credit card was charged on the 26th. There was a refund issued on the 6th of December but since I did not call them until the 26th to complain I did not know how the refund could be issued dated the 3rd when I did not ring them until the 26th. I needed a clarification and the agent said I did not ring on the 26th about the matter of the refund and that he would deny that any such conversation happened. He would not answer my question and hung up on me. I have completely lost trust in Seeking Alpha and can only advise that you be vigilant with subscriptions and do not allow automatic renewal in your paypal account.

Date of experience: January 2, 2024
Seeking A. — Seeking Alpha Rep
over a year old

Thank you so much for taking the time to leave us a review, Shirley.

We maintained complete transparency with the users and the question of any confusion should not arise. We send a Purchase confirmation email with all the product details immediately as soon as the user subscribes to any service on the Seeking Alpha website.

Yes, Our Terms of Use specify that our subscriptions are non-refundable once billed. And canceling a subscription does not trigger an automatic refund.

However, your opinion matters to us. So, I have noted this feedback and will make sure to pass it along to our feedback and improvement team for further review and consideration.

If you have any further questions, feel free to write to subscriptions@seekingalpha.com

-The Seeking Alpha Team

New York
1 review
1 helpful vote
Follow Yu J.
Unfollow Yu J.
Share Review
Report Review

A joke company.
December 28, 2023

They said nvda was overvalued when it was under $200, look what happen now. Now they removed all related articles. This joker still keep sending hundreds emails to me.

Date of experience: December 28, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thank you so much for sharing your opinion and thoughts, Yu.

We have made a note of your concern and would like to address it immediately.

We request you to please write us to subscriptions@seekingalpha.com and we will look into it.

-The Seeking Alpha Team

Florida
1 review
0 helpful votes
Follow Dennis H.
Unfollow Dennis H.
Share Review
Report Review

I signed up for a free trial and saw a charge come through for $2399 for the year. I immediately got on the phone and cancelled my service and absolutely was shocked they would do this. I was told it was cancelled and would be refunded which they never did. Unfortunately I got busy and didn't follow up and they got me again the next year...I asked them if they could see that I had not logged in during that time frame and used their services which she said yes she could and I said please look youll see I have never logged in or used your services what so ever.
I have asked for a refund for the two years I never used and they will not do it. I have filed with my credit card, BBB, FTC and will be filing a suit in court if this is not resolved. You are a scam company and people should stay clear of any dealings with them. Truly the worst business I have ever encountered in 50 years!

Date of experience: November 20, 2023
Texas
1 review
2 helpful votes
Follow Craig H.
Unfollow Craig H.
Share Review
Report Review

Charged me for the entire year even though I cancelled my membership during the trial period, and they wouldn't give me a refund. Spoke to a $#*!head named Amad, he refused to let me speak to a manager about the issue. The customer service here sucks.

Date of experience: October 23, 2023
California
1 review
0 helpful votes
Follow Corey g.
Unfollow Corey g.
Share Review
Report Review

Overall a great site for anyone interested in the stock market - and equities in particular. Combines a wealth of statistical data into easily understood metrics allowing those not versed in financial statistics to determine the growth potential, value of, momentum of a given stock.

One great thing is the inclusion of OTC stocks (those 5 letter stocks ending in Y). It's hard to get any information beyond basic stats on many worthwhile international companies - Seeking Alpha has articles on most all of them - often several. That's another strength - the shear amount of neverending content.

And that's also the problem. Analysts vary from the self-trained retail investor to the hedge fund manager, with little distinction between them in terms of the importance of their ratings for stocks. This means you have to be wary of just one article - you never know how well the person is trained to discuss the stock and whether they likely have all relevant information to do so.

Super premium investment clubs are a rip-off as well.

Date of experience: September 28, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Corey!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Uganda
1 review
4 helpful votes
Follow Mladen P.
Unfollow Mladen P.
Share Review
Report Review

Quant rating of TIO stock was 4.99 for months. It was the best rated stock for most of that time. When it dropped over 50% it remained the top rated stock of the entire market and their analyst kept pumping that people should buy the dip. Than it went down additional 60% after a report saying that the firm was a fraud. SA deleted its historic ratings of TIO so you cannot see what I am telling you here.
If their superstar stock (pumped as a "once in a generation" opportunity) turns out to be a fraud and they delete their historic rating of it to cover up than they are not a reliable or transparent service.

Date of experience: September 28, 2023
Romania
1 review
1 helpful vote
Follow Alex T.
Unfollow Alex T.
Share Review
Report Review

I made a subscription on 1st October of 2022. I paid 119.50 $. By the end of the year I decided not to continue it.
I canceled my subscription in December 2022, or at least I thought I canceled it!
Today, 28th of September 2023 they charged my Paypal with 239$, without any warning. Scam! I discovered in the account that the subscription was not in fact canceled. I canceled the automatic payments from Paypal and unsubscribed AGAIN, hopefully now for good.

Date of experience: September 27, 2023
Poland
1 review
0 helpful votes
Follow Greg C.
Unfollow Greg C.
Share Review
Report Review

Best investing ideas
October 7, 2023

10/10
If you need some great investing ideas, news or nice community, I really recommend this site.

Date of experience: September 25, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Greg!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Massachusetts
1 review
0 helpful votes
Follow Shabbir A.
Unfollow Shabbir A.
Share Review
Report Review

" It is an excellent service. Advise is timely and generates good returns. Response time is swift.
It's worth the money "

Date of experience: September 14, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Shabbir!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

KR
1 review
0 helpful votes
Follow katharina l.
Unfollow katharina l.
Share Review
Report Review

I noticed auto-renewal payment made today without any pre-alret either for continuation or cancellation of subscription. I sent a message for cancellation request on setting page of Seeking Alpha and got their quick assistance. I was impressed by their customer support for problem solving as this sort of issues are on hold by service provider in general. Thanks SA you mde my day!

Date of experience: September 7, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Katharina!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Colorado
1 review
6 helpful votes
Follow Mark V.
Unfollow Mark V.
Share Review
Report Review

Rip off. Auto-renewals are a scam into themselves. But rarely have a seen an auto renewal without the ability to cancel and get a pro-rated refunds. This is a sign of desperation and shady business practice.

Date of experience: August 25, 2023
Texas
1 review
0 helpful votes
Follow Sundeep C.
Unfollow Sundeep C.
Share Review
Report Review

Great work by Saroj Kumar Das at Seekingalpha.com customer support to get my issue resolved.
I really appreciate the response time and promptness of the action. Wishing seekingalpha.com and Saroj Kumar Das all the best!
Take care
Sundeep Chadha

Date of experience: August 16, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Sundeep!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

Wisconsin
1 review
0 helpful votes
Follow Mark B.
Unfollow Mark B.
Share Review
Report Review

Excellent, timely information about my portfolio
August 16, 2023

I appreciate the well-organized, timely information about the dividend-producing stocks in my portfolio.

Date of experience: August 15, 2023
Seeking A. — Seeking Alpha Rep
over a year old

Thanks for your wonderful feedback, Mark!

It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)

Best,
The Seeking Alpha Team

From the business

Stock market Insights & financial analysis, including free earnings call transcripts, investment ideas and ETF & stock research written by finance experts.