The company has garnered a mixed reputation, with some customers praising its extensive financial information and valuable insights, particularly for small-cap investments. However, significant concerns persist regarding customer service, particularly in handling subscription cancellations and refunds. Many users report dissatisfaction with auto-renewal practices and a lack of responsive support, leading to feelings of frustration and distrust. Additionally, the perceived quality of content has been criticized, with claims of biased analysis and unreliable contributors. Overall, while the service offers useful resources, its customer service approach requires substantial improvement to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
They are unregulated and full of $#*!. They lied to me to steal my bitcoins, as I write this, my lost bitcoins have been returned to my wallet in bitcoins fraction with the worth in dollars at the moment. All this was achieved with the assistance of C*O*S*T*N*E*R R*E*C*L*A*I*M, the best fund reclaim firm known.
Watch out with this joke of a company!
I thought highly of them before I subscribed to their "Alpha Picks" subscription service for 6 months ($499.19) on 10 Dec 2024
Next day or two, I decided to end the subscription... but could not get a refund. Fair enough, that is their 'policy.'
BUT here is the issue.
This expensive service was supposed to last for 6 months. It lasted for 2 days.
A little over two months after my subscription purchase on 10 Dec 2024, I do not have access to the "Alpha Picks" service and neither will these people give me a refund.
Someone from Seeking Alpha called Soham Chowdhury kept emailing me, playing the fool and not offering either the "Alpha Picks" OR the refund, with a whole lot of pointless excuses.
If there are issues, they will keep your money and avoid talking to you... unless forced to by Chargeback or someone similar.
If you do not have a free account you have no access to any publications at all. So, I opened a free account and discovered that it is impossible to find accessible publications. Look at my photo #1 - it is a snap shot of the main page. 12 news of the right side look normal: no lock symbols or dollars signs indicating that it is a premium content. So, to write this review, I clicked on each of those - see my photo #2 as an illustration for the first attempt: the publication is for paying customers! Next 10 publications were in the same category. First and the only one, which was free, is #11. So mach for free content!
I think my chances to get a success would be much higher if I go to Casino... or to other financial/investment website.
I am a regular guy who wanted to read some news.
However, i never seen such a disrespectful approach to readers, hence, do not recommend this site.
Indeed, most of our content is for paying users.
Rip off. Auto-renewals are a scam into themselves. But rarely have a seen an auto renewal without the ability to cancel and get a pro-rated refunds. This is a sign of desperation and shady business practice.
There's no reason to pay for any premium services from either Seeking Alpha or any of it's subscriber services. The data for premium members is easily accessed from other free sites. Much of the "economic analysis" from the company is highly biased. The feature writers are all over the map - most of them are unqualified people trying to get clicks for fees. The collective wisdom of the "analysts" are no better than the flip of a coin. Some of the analysts are painfully ill-informed.
The Point: Seeking Alpha is merely a social media company promoting the status quo. Their censors are merciless and heavily biased to whatever the prevailing mainstream media agenda may be at the moment. If MSNBC had a financial site, it would be a lot like this. Regardless of your view of politics or culture, that would, in my view, make Seeking Alpha an awful choice for financial information.
Thank you so much for taking the time to leave us a review, Clifford.
Feedback makes us better and we welcome any concerns or suggestions. And, we are constantly trying our best to improve our products and services to meet the requirements of our customers.
Once the contributor submits their article, our editorial team will review it for publication. Then they receive an email notification with editorial feedback or once the article is published.
We also allow our users to dispute an article from the article page itself if they feel the need to dispute an article or any of the facts in it. You will find more details on our Editorial Guidelines.
We would like to apprise you that - Seeking Alpha provides analysis for both sides of the argument (Bear/Bull) and provides Quantitative ratings for you to make the most informed investing decisions.
Just to let you know, Seeking Alpha Premium provides:
· Articles and news about almost every stock and ETF that trades in the US.
· Portfolio warnings that flag at-risk stocks in your portfolio, helping you avoid painful losses.
· Quant ratings on each stock that has a proven track record of solidly beating the market.
· Grades for dividend investors, covering the stock’s dividend safety, dividend growth, dividend yield, and dividend consistency. Using these grades can significantly raise your
dividend income.
· Grades for ETFs, allowing you to instantly evaluate an ETF’s risk, momentum, expenses, and inflows.
· Grades for stocks, covering value, growth, profitability, momentum, and earnings revisions. By using these grades, you can quickly and accurately evaluate stocks, and find the
best stocks to fit your investing style.
· Powerful data for deeper research, including 10 years of financials and detailed metrics for valuation, growth, and profitability
Regarding the comments being censored - In order to ensure a quality-filled conversation our moderation team screens comments from less active users to ensure that no slander and trolling is present.
If your comment was not published you can contact the moderation team at moderation@seekingalpha.com
I hope this helps clarify. If you have any further questions or concerns, feel free to write to subscriptions@seekingalpha.com
-The Seeking Alpha Team
I tried a promotional subscription from Seeking Alpha and I was unknowingly renewed at their ridiculous rate of 236.00 $. It took me three phone calls and a week and a half to talk to a manager, only to be denied any kind of a refund. These people are all about the money, beware.
Thank you so much for taking the time to leave us a review, Donald.
Feedback makes us better and we welcome any concerns or suggestions. And, we are constantly trying our best to improve our products and services to meet the requirements of our customers.
We would like to apprise you that - You were billed according to the authorization provided by you when you signed up for the service.
We furnish the autorenewal clause on the checkout while signing up for the service that clearly says that – the subscription will auto-renew at the then current annual list price until the service is canceled.
You could have avoided this charge, had it been canceled a day before the renewal due date.
We maintained complete transparency with the user, and the question of any confusion should not arise.
I hope this helps clarify. If you have any further questions, feel free to write to subscriptions@seekingalpha.com
-The Seeking Alpha Team
I noticed auto-renewal payment made today without any pre-alret either for continuation or cancellation of subscription. I sent a message for cancellation request on setting page of Seeking Alpha and got their quick assistance. I was impressed by their customer support for problem solving as this sort of issues are on hold by service provider in general. Thanks SA you mde my day!
Thanks for your wonderful feedback, Katharina!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
I subscribed for the first time in early March 2023. Seeking Alpha Pro always keeps me updated on the market outlook, my portfolio, breaking news, what stocks are worth looking at, etc. Also, one gets a detailed analysis of individual stocks from various analysts. It helps a lot to assess each stock. Daily emails. I am very satisfied, and I highly recommend Seeking Alpha Pro.
Thanks for your wonderful feedback, Mahmoud!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
The free portfolio page provides all you need to quickly and easily monitor the status of your individual investments. Finding additional unbiased information and insights from investors like me helps me to have confidence in my investment decisions.
Thanks for your wonderful feedback, Dan!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
As an investor with a decent size of my portfolio invested in small cap companies, Seeking Alpha is by far the most helpful and informative on small cap companies. Finding good articles on popular companies is relatively easy, but when I try to find info or data on small cap companies, from my experience most of the articles that I do find online are not as informative. At times it's almost impossible to find any news at all.
With Seeking Alpha I can finally understand what is actually happening with my stocks. As a small time investor this app gives me the information that only financial institutions have!
Hi Odiel,
Thanks so much for this wonderful feedback!
We work hard to meet expectations such as yours. We're really happy to hear Premium is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
As an investor and someone looking for investment insight I have used many of the same sites everyone else uses. A friend told me amazing insight about a common company we both are invested in and I asked him how he found his information. He told me about SeekingAlpha.com. I signed up and was hooked from day one, I entered my portfolio (2/2023) and it's the primary tool I use now for investment insight and market information. Great research and consolidation of industry info is done in an intuitive fashion, I use the iPad version of the tool primarily.
Thanks for your wonderful feedback, Alan!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Seeking Alpha has provided me with extensive financial information not just about my portfolio but nearly the entire range of equity investing opportunities. It daily reports on my stocks and has a wealth of information to aid in intelligently guide my investments.
Thanks for your wonderful feedback, Ronald!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
I really like how it makes data much easier to digest, especially when it comes to valuations. I used to just use Yahoo finance and CNBC. This is A LOT better than either of those for financial information and research. Well worth the money.
Hi Don M.,
Thank you so much for this wonderful feedback!
We're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Am new subscriber and find 3/5 of all articles very informative, high quality (though as usual: caveat emptor) and trustworthy writers.
Keeps me informed/updated on a higher level than with any other source of info.
Hi Andre,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
Best,
The Seeking Alpha Team
Good analysis by various contributors. The portfolio structure is very helpful, includes 3 different equity ratings. Timely e-mails about new analysis by independent sources. Brief hi-lite with Indepth info if user wants to read more.
Thanks for your wonderful feedback, Andrew!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Seeking Alpha guides investors via in-depth company analyses that include rankings in various quant / industrial segments and utilizes historical data and color to paint a vibrant picture or outlook. Portfolios are interactive and they offer instant feedback on a daily basis. Best membership for the value of information provided.
Thanks for your wonderful feedback, Paul!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
I've been using Seeking Alpha for many years and more recently upgraded to the pro edition.
People ask if it's worth it. The answers is of course. This is a place where we can learn about what's the thinking behind fellow traders and not just analysts from the big companies.
Thanks for your wonderful feedback, Raj!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Very useful tools for evaluating differences in stocks, I would like the option to create a custom view where I choose the column headers from those available. Perhaps that feature is there and I just haven't found it yet.
Hi Edward,
Thanks for your wonderful feedback - we're really happy to hear Seeking Alpha is able to help you make more informed investing decisions!
We've shared your suggestions with our product team for their review and consideration.
Best,
The Seeking Alpha Team
Have watched them publish nothing but lies on Justin Costello. A clerical error by a copywriter doesn't warrant full frontal attack of a company. They will be sued this time! Probably by the shareholder that lost money too!?!
Hi Donald,
Thanks for your note and we apologize for any misunderstanding.
We strive to ensure all our articles are factually correct but we do not keep any biases towards anybody's opinion. Authors are allowed to publish bullish/bearish articles on stocks that are long/short (respectively), providing they disclose their bias. Active investors with "skin in the game" often have some of the most articulate opinions on a stock, and we encourage them to publish their opinions on Seeking Alpha.
If you find a Seeking Alpha article containing a material factual inaccuracy, you can dispute it using the following steps:
Submit a dispute by emailing disputes@seekingalpha.com. Please be sure to include a link to the article under dispute in addition to the above information.
Identify precisely which section of the article you dispute (quoting the text), and provide supporting evidence of your claim that the article is materially wrong.
(Please do not use the dispute process to disagree with the author. Everyone is entitled to his or her opinion about a stock; that's what makes a market.)
In any case, please always feel free to write to us at subscriptions@seekingalpha.com
Best,
The Seeking Alpha Team
Seeking Alpha seems to have some awesome features. However at this point, I'm not hands-on enough to really use anything beyond the portfolio tracker for my research. I was happy to use the pro version and could see the use for someone more hands-on. Unfortunately, I missed the renewal email and ended up paying after the trial. I reached out and Nithya was very kind and allowed a refund.
I would definitely recommend them if you're wanting to really cut your teeth on investing and want to manage it directly. For simple guys like me, it's a bit overkill.
Thanks for your valuable feedback, Jacob!
It is always our endeavor to provide you with the best user experience, and we're delighted to hear that Seeking Alpha is hitting the mark for you:)
Best,
The Seeking Alpha Team
Answer: Hi Ramakrishnan, thank you for reaching out! Can you please send us an email to subscriptions@seekingalpha.com together with your device model and OS version so that our tech team could investigate this further? Screenshots would also be most helpful, if possible. Thank you, Richard from Seeking Alpha Customer Service.
Answer: Hi Ramakrishnan, thank you for reaching out! Can you please send us an email to subscriptions@seekingalpha.com together with your device model and OS version so that our tech team could investigate this further? Screenshots would also be most helpful, if possible. Thank you, Richard from Seeking Alpha Customer Service.
Answer: There was only one question in the are of your question: it was do they work in eastern time zone? I'm in the Central time zone and all times reflect my time. Although I didn't see any option to change to Eastern time. If I had to guess, I would think it could set local to members because they got everything else so right.
Stock market Insights & financial analysis, including free earnings call transcripts, investment ideas and ETF & stock research written by finance experts.
Thank you for bringing this to our attention, Frank. I'm truly sorry to hear about the experience you've had and the frustration it has caused.
To investigate and resolve this issue, I urge you to reach out directly to our dedicated support team at support@seekingalpha.com. They will be able to look into your subscription details, clarify what happened, and assist you in addressing your concerns.
Please include any relevant information, such as your subscription details and previous correspondence, to help expedite the process.
Thank you for your patience, and we appreciate the opportunity to make things right.