Sebastian Cruz Couture
business logo of Sebastian Cruz Couture

Sebastian Cruz CoutureReviews 334

sebastiancruzcouture.com
luxury, professional, formal men, womenAge 26-45, 46-60
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From the business

We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs.

We look forward to you joining our bold family!


sebastiancruzcouture.com
+1 855-723-2653
USA
Founded in 2013
Clothing item from Sebastian Cruz Couture
Fashion apparel by Sebastian Cruz Couture

Business Highlights

General

Year Founded: 2013
Target Gender: men, women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: item(s) must be new, unworn, unwashed, without any traces of perfumes or other applied scents, and in the original packaging with original tags attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: luxury, professional, formal
Body Fit: regular
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-723-2653
Support Email: hello@sebastiancruzcouture.com

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Mr. Rebates

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Sebastian Cruz Couture Reviews Summary

Sebastian Cruz Couture enjoys a strong reputation for exceptional craftsmanship, luxurious materials, and unique designs that resonate well with fashion-conscious customers. Many reviews highlight the tailored fit and comfort of their suits, positioning them as a worthwhile investment for both formal and casual occasions. Customers appreciate the brand's commitment to inclusivity, accommodating various body types. However, some concerns regarding customer service, such as potential delays and return processes, were noted. Overall, the sentiment towards the brand is overwhelmingly positive, emphasizing quality and style while suggesting improvements in customer support.

This summary is generated by AI, based on text from customer reviews

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425 reviews

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Georgia
1 review
0 helpful votes
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STAY AWAY
December 17, 2025

STRONG WARNING: AVOID SEBASTIAN CRUZ COUTURE AT ALL COSTS Do NOT buy from this company. They do not deliver what you pay for. I ordered the Oro Fiore jacket, but they sent me a completely different Paisley jacket without any prior notice or consent—claiming the fabric was "unavailable" only after I received the wrong item. This is not an isolated mistake; it's a pattern. Their customer service is nonexistent: Emails go unanswered for weeks. Phone line *******653) is perpetually unavailable with a message saying "no agents at the moment." Daily calls, voicemails, and social media messages—all ignored. They refuse full refunds for their errors, hiding behind "final sale" policies even when they failed to fulfill the order correctly. This has dragged on for over two weeks with zero resolution. I've had to escalate to PayPal for a dispute. Save yourself the headache, money, and frustration—shop elsewhere. There are plenty of legitimate menswear brands that actually value customers. If you're considering an order, test their "service" first: call that number right now and see for yourself! STAY AWAY!

Date of experience: December 2, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
2 days ago

You might want to tell the whole story. We shipped you a paisley because the factory messed up and we still wanted to get it out to you while made you the correct one and offered it to you free. I am pretty sure everyone would have been happy with that offer. FREE jacket for a mistake? If I was on the other side I would have been blown away by that customer service.

Virginia
1 review
0 helpful votes
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I can't say enough good things about Sebastian Cruz Couture. I reached out to their customer service and only gave them the date I needed my suit for my best friend's wedding and they truly made it happen. The suit arrived just in time, exactly as promised.

What impressed me most was how seamless the process was. I didn't have to stress or follow up constantly. I simply shared my deadline and they handled the rest. On top of that, I was able to purchase the suit at half the price, which made the experience even better.

Highly recommend for anyone who needs a statement piece for an important event.

Date of experience: December 14, 2025
Colorado
1 review
0 helpful votes
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The coat was too small, and I had to take to a tailor. Despite what SCC said, there was not enough material in the back seam to let out the coat to fit my shoulders. A waste of money.

Date of experience: December 13, 2025
Poland
1 review
0 helpful votes
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I recently ordered from this brand and wanted to share my experience. At first, I thought there were delays with my order, but once I reached out, I learned that my shirt was actually scheduled to ship overnight that same day.

Once we connected, communication was smooth, and they were quick to ensure everything was taken care of. I appreciated the effort they put into resolving things and making sure my order was prioritized. In the end, the situation turned out much better than I initially expected, and I'm glad I reached out directly before making any final judgments.

Date of experience: December 7, 2025
Oregon
1 review
0 helpful votes
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Pretty happy with this one.
December 6, 2025

A friend actually put me onto this brand, so I decided to give it a shot. Glad I did! The jacket looks even better in person and the quality feels legit. Fit was solid right out of the box, and I got a couple compliments the first time I wore it. Shipping was smooth too. Overall, definitely a good buy and I can see why my friend recommended it.

Date of experience: December 4, 2025
District of Columbia
1 review
0 helpful votes
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I would definitely recommend this brand
November 26, 2025

I recently ordered a full look, and I have to say the experience turned out to be excellent. Especially thanks to the customer service rep who helped me throughout the process.

The jacket, details, and craftsmanship matched the bold and innovative style Sebastian Cruz Couture is known for. The CSR even followed up the day it shipped, a small gesture, but it made the experience feel personal.

I had a few last-minute questions about pairing accessories, and again, the rep was incredibly helpful. Their professionalism and willingness to go the extra mile truly elevated the entire process.

Date of experience: November 24, 2025
Australia
1 review
0 helpful votes
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I ordered a full dinner suit, waistcoat, trousers, cufflinks, belt, signature border, and three dress shirts and honestly, the whole experience was top-notch. The fit was spot on, especially the sleeves on the shirts, which can be tricky, but these were perfect.

I reached out to the team a couple of times with a few questions, and they got back to me straight away. Super friendly, super helpful, nothing was too much trouble. It's refreshing to deal with a company that actually cares and looks after its customers properly.

The quality absolutely blew me away. The materials, the stitching, the way everything feels worth every cent, and then some. You can tell a lot of pride goes into what they make.

I'd happily recommend these guys to anyone looking for luxury menswear done right. I'll definitely be coming back for more.

Date of experience: November 20, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
4 weeks ago

We are very happy you are happy Harrison! Welcome to our bold family

GB
1 review
2 helpful votes
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This brand did not come to play.
November 13, 2025

I ordered my outfit from Sebastian Cruz Couture for a big event, and let me tell you! This brand did not come to play. The moment I walked in, people were looking at me like I was the guest of honor… and it wasn't even my event. The dinner jacket was bold & sharp. The fit was great after a tiny tailoring tweak (which they pretty much expect), and the pocket square did its job perfectly—zero flopping, zero stress.

Shipping was okay, service was smooth, and the outfit made me feel like I should have arrived with security. If you've got an event coming up and you want to make an entrance that people remember, trust me! This is your spot.

Date of experience: November 10, 2025
New York
1 review
2 helpful votes
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I usually take my time before writing reviews, but this suit deserved a moment. The fabric has this clean structure that holds its shape without feeling stiff, and the tailoring hits that rare balance between sharp and comfortable. The details are what caught me the most… the stitching, the drape, the way the jacket settles on the shoulders. You can tell real hands and intention went into it. It feels like something I'll reach for whenever I need to look pulled together without trying too hard. If this is the standard they keep, I'll be coming back for more pieces soon.

Date of experience: November 8, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
1 month ago

Thanks for taking the time to write us Clifford! Welcome to our bold family

Poland
1 review
2 helpful votes
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I'd been following this brand for over a year, drawn in by the consistent, unique look of their pieces. Every suit they shared had this distinct balance of modern edge and timeless style. It made it easy to picture what I wanted. When mine arrived, it delivered on all of that. The fit is clean and effortless, the fabric feels refined, and the details are exactly what set them apart.

Date of experience: November 3, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
1 month ago

So happy you are happy! Thanks for sharing your experience with us. Welcome to our bold family

Latvia
1 review
2 helpful votes
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Looks way more expensive than it is
November 2, 2025

Just got my suit and I'm really impressed. The fit is perfect, the fabric feels great, and the quality's legit. Definitely worth it if you want something that looks sharp without the hassle.

Date of experience: October 31, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
2 months ago

Thanks so much for the kind words. We are very happy you are happy. Welcome to our bold family

Florida
1 review
2 helpful votes
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BUYER BEWARE!
October 29, 2025

Buyer beware!
Buyer beware! You pay for your product, they will not return emails, texts or phone calls and you never receive your product. I have to fight to get my money back now! AVOID AT ALL COSTS!

Date of experience: October 14, 2025
District of Columbia
1 review
2 helpful votes
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The process was smooth from start to finish. I just followed their measurement guide.
Customer service was incredible too. They answered every question I had about sizing and fabric within minutes. Wore the suit to a formal event, and I've never had so many compliments. You can't fake a good fit and this one truly delivered.

Date of experience: October 25, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
2 months ago

Hi Jonathan,

So happy your experience with smooth from start to finish! We look forward to seeing pictures.

Welcome to our bold family!

GB
1 review
2 helpful votes
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This is my third suit from this brand, and each one has been a step above the last. Ordering online felt risky at first, but after my first delivery, I was hooked. The fit, the fabric, the details. Everything feels made by someone who actually cares about the end result. What really stands out is their consistency. Every suit arrives exactly when promised, perfectly packed, and ready to wear right out of the box. I've worn their pieces for weddings, and even casual events, and people always ask where I got them. It's rare to find a brand that combines quality, service, and style so seamlessly. Especially online.

Date of experience: October 26, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
2 months ago

Amazing to hear. Thanks so much for your loyalty!

District of Columbia
1 review
2 helpful votes
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My wife loved it.
October 24, 2025

I discovered this brand while looking for something special for my wedding, and I couldn't be happier with my choice., and honestly, it made the day feel even more special. I'll always remember how confident and comfortable I felt walking down the aisle in it.

Date of experience: October 19, 2025
Illinois
1 review
2 helpful votes
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Honestly, I'm impressed.
October 22, 2025

I came across their 50% Off offer and decided it was finally time to give them a try. Ended up getting more than one piece because the offer was too good to pass up and I'm glad I did. Everything exceeded my expectations. Easily one of my best online purchases.

Date of experience: October 21, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
2 months ago

Glad you found us Ethan! Welcome to our bold family

Singapore
1 review
1 helpful vote
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Highly recommend.
October 20, 2025

I don't usually write reviews, but this deserves one. It was an easy process, great value, and something I'll definitely buy again. The quality of the craftsmanship is outstanding. The fabric, the structure, and even the buttons feel premium. It's clear that this brand understands what modern tailoring should be timeless and confident.

Date of experience: October 20, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
2 months ago

Thanks so much for the kind words. Welcome to our bold family!

Poland
1 review
2 helpful votes
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I was a bit unsure about sizing when I ordered my jacket and trousers, but it turned out better than expected. The fact that they allow space for alterations is such a plus. Totally worth it in my opinion.

Date of experience: October 17, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
2 months ago

Thanks so much for the kind words. Welcome to our bold family!

Texas
1 review
0 helpful votes
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Worst experience ever!
October 15, 2025

Placed a $1500 suit order. Realized two weeks later that it would not arrive on time so I started calling and emailing their " no hassle" return policy, nobody ever responded, I had no choice but to send back to the address on the box, the day they saw I did that they all of a sudden responded saying it was not within the return period ( of course not they intentionally didn't respond and waited the 7 days to pass), the suit quality wasn't even worth more than $400 I sent it back intact and they kept both the suit and my money. I'm still disputing this with Klarna. Save yourself lots of problems and buy a real suit from a real company. Also read all the other bad reviews because they are true!

Date of experience: October 16, 2025
Virginia
1 review
1 helpful vote
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The design feels bold but still elegant. I also love how active they are online, you can actually see how each look comes to life. My suit looked incredible in person, and the fit was spot on.

Date of experience: October 17, 2025
Sebastian Cruz C. Sebastian Cruz Couture Rep
2 months ago

Thanks so much for giving us the opportunity to earn your loyalty! Welcome to our bold family