Sebastian Cruz CoutureReviews 334
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From the business
We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs.
We look forward to you joining our bold family!
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Sebastian Cruz Couture Reviews Summary
Sebastian Cruz Couture enjoys a strong reputation for exceptional craftsmanship, luxurious materials, and unique designs that resonate well with fashion-conscious customers. Many reviews highlight the tailored fit and comfort of their suits, positioning them as a worthwhile investment for both formal and casual occasions. Customers appreciate the brand's commitment to inclusivity, accommodating various body types. However, some concerns regarding customer service, such as potential delays and return processes, were noted. Overall, the sentiment towards the brand is overwhelmingly positive, emphasizing quality and style while suggesting improvements in customer support.
This summary is generated by AI, based on text from customer reviews
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I love this handmade cranberry fabric. Trying to return/exchange my 48W pants which are probably 32W
This is an update for my previous review below. I had to show some pictures! Also had to add my beautiful wife, amazing parents and Pastor Paula White-Cain and Jonathan Cain from Journey in the pictures.
I did some shopping around for some bold suits for my wedding and found Sebastian Cruz. Once I found the suit I liked, they helped me customize it to make it match perfect with our wedding colors. Natalya was so incredible to work with. She was very responsive to emails, kept me updated throughout the process and was all around amazing to work with. I cannot wait to get to show off this incredible suit once it gets fitted. I wish I had a better image to post, but will definitely post some professional photos after the wedding! These guys are TOP NOTCH! I will definitely be buying more suits from them from now on!
Thank you so much for the kind words and detailed review! Can't wait to see pictures. Welcome to our bold family
So I loved the look of these jackets and decided to order one for an event just over a month away. Yes I know this was cutting it close so I opted for 2 day shipping. And they do say 10-12 business days. Business day 14 I emailed them asking for an update. To receive an email back stating the 10-12 business day production timeline and suggesting I opt for overnight shipping. I wrote back stating that I had opted for 2 day shipping and that it was day 14. Now I get the real story the material used in my outfit is no longer available at this time. And could I pick a new jacket to be expedited and possibly get to me in time. I wrote back stating the fact they didn't have material would of been nice to know soon as they were aware of the fact. Again they said just pick a different jacket so I did. Once I wrote back with my choice I was informed that the line of jacket I ordered can not be rushed as it comes from a different factory. Then I was informed the shirt I ordered was shipped already. The company is now reimbursing me the cost of my jacket and pants I ordered but of course holding the money for the shirt that was shipped. But it wasn't shipped 2 day shipping as I paid for, it was shipped regular shipping, so I may receive it in time. I do love the look of the jackets they make and I do hope the shirt fits as well as it should. But I don't see me using this supplier again in the future.
Hi Scott, thanks for your feedback. I did see the communication emails with our reps. Unfortunately you did purchase a jacket that fabric went out of stock while your order was being processed. As soon as we discovered there was no solution we communicated that with you in hopes of exchanging it for something else.
I see you are confused with the shipping. DHL by standard is always 1-3 business days. For us there is no way to select a faster or slower method when using dhl. You did pay for DHL and we did use DHL (when the items are ready to ship). We did not ship using a standard method. So while you opt for 2 day shipping that is exactly what we use, but it doesn't accelerate the manufacturing time. The only way to accelerate manufacturing time is to reach out to us prior to you or right after placing your order so we can tag your order rushed accordingly. That is what we state on our website :) Ultimately Im glad we took care of you. I wish you would have been able to experience our brand/products as everything you mentioned above can/happens with any brand. Everything else ideally should make up for it. Hopefully one day you will come back and experience it correctly. Thank you.
Stay away from them at any cost!
I do not recommend them to anyone, don't be fooled by the pretty pictures on their site.
Terrible costumer service, they never answer the phone, they are all over you when you try to make an order, once you pay they are done with you, it doesn't matter what issue you may have with your order, they completely ignore you, I was only able to connect with them via Facebook messenger (really?)
When I made my purchase, they promised that the order would take 8 12 days, but it took over 25 days. Once the order arrived I discovered that it was huge on me, measurements don't reflect the actual order. I told them I need to exchange it or refund me my money, they flat out refused to help me in anyway.
They are quick to take your money but never care about you afterward.
I am an online shopper, and by far this is the worst company I ever had to deal with.
I don't recommend you ever do business with them.
After doing some research I did see (as you stated) that you provided your custom measurements. Thats what we have to go by. Since this is online its impossible for us to personally measure you.
Here are the measurements you sent us:
Here is my measurements
I’m 5.7 ft
Shoulder to floor 60”
Pants Waist: 34’ or 34.5”
Chest: 38.5”
Shoulder: 16” or 16.5”
Center back length: 23” or 23.5”
Pants length 42"
Neck: 15
165lbs
As the pictures you shared here show that is something very easily to tailor locally. When buying custom clothing online (and even in person) it is almost guaranteed you will want to tailor after you get it. Locally, custom clothiers will alter your clothing maybe 2 times before you get to take it home and take between 6-8 weeks (sometimes more) just to get it right. Us we are on average 3 weeks and then you decide if you want to tailor it further.
If customers give us specific measurements we have to go based off of that.
Finally, after looking at all of the emails we never not once received an email stating any of this feedback from you. Only received an inquiry about when your order was going to ship and we responded right away. I am hoping we can attach the message here.
I realize this has been almost a few years but we like to ensure everyone is responded to. (good or bad).
Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you so much for the kind words. I am sure she will exchange these for you no problem.!