Sebastian Cruz Couture
business logo of Sebastian Cruz Couture

Sebastian Cruz CoutureReviews 334

sebastiancruzcouture.com
luxury, professional, formal men, womenAge 26-45, 46-60
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From the business

We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs.

We look forward to you joining our bold family!


sebastiancruzcouture.com
+1 855-723-2653
USA
Founded in 2013
Clothing item from Sebastian Cruz Couture
Fashion apparel by Sebastian Cruz Couture

Business Highlights

General

Year Founded: 2013
Target Gender: men, women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (Florida)

Returns

Return Policy: not free
Return Instructions: item(s) must be new, unworn, unwashed, without any traces of perfumes or other applied scents, and in the original packaging with original tags attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: luxury, professional, formal
Body Fit: regular
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 855-723-2653
Support Email: hello@sebastiancruzcouture.com

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, financing
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback, Mr. Rebates

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Sebastian Cruz Couture Reviews Summary

Sebastian Cruz Couture enjoys a strong reputation for exceptional craftsmanship, luxurious materials, and unique designs that resonate well with fashion-conscious customers. Many reviews highlight the tailored fit and comfort of their suits, positioning them as a worthwhile investment for both formal and casual occasions. Customers appreciate the brand's commitment to inclusivity, accommodating various body types. However, some concerns regarding customer service, such as potential delays and return processes, were noted. Overall, the sentiment towards the brand is overwhelmingly positive, emphasizing quality and style while suggesting improvements in customer support.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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425 reviews

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Poland
1 review
0 helpful votes
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I am placing the order for the first time and I am very satisfied. I recommend the workmanship and material

Date of experience: January 8, 2022
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words! We really appreciate it. Welcome to our bold family

Maryland
1 review
0 helpful votes
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Fast shipping and quality is good
January 8, 2022

Fast shipping and quality is good. Respond quick to any issues

Date of experience: January 8, 2022
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words! Welcome to our bold family

Alabama
1 review
1 helpful vote
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Overall experience is Less than disirable: shipping,...
February 6, 2022
Updated review

Overall experience is Less than disirable: shipping, contact method you can only communicate thru instant message! The 800 number is an answering service

Date of experience: January 7, 2022

So far so good
November 26, 2021
Previous review

So far so good

Date of experience: November 26, 2021
California
1 review
0 helpful votes
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The representatives that assisted me were very responsive to my messages. I was informed of the status of my order from start to finish. The professionalism and customer service was great! My order was custom fit to my husband and I still received my order faster than I expected.

Date of experience: January 7, 2022
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Really appreciate the kind words! I am truly happy you found us and totally agree with your statement that the groom should also look as good the bride. They should both stand out individually and compliment one another; not blend. Welcome to our bold family

Rhode Island
1 review
0 helpful votes
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Easy to shop and great customer service. Very unique styles

Date of experience: January 7, 2022
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thank you so much Grace for the kind words. We look forward to building some more amazing looks for you

New York
1 review
1 helpful vote
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The person I was email took really long to reply like 3-5 before she would answer her email and some times I would re send the email 2 or 3 times before I got a reply

Date of experience: January 7, 2022
Belgium
1 review
1 helpful vote
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My order didn't get treated in the 8-12 business days. I had to send a reminder…

Date of experience: January 7, 2022
New York
1 review
0 helpful votes
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Great experience!
January 4, 2022

Great experience! Love the trousers and look forward to wearing on my wedding day!

Date of experience: January 4, 2022
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words! We are very happy that you are happy! We look forward to seeing pics of your big day

Florida
1 review
1 helpful vote
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Received everything as described
December 28, 2021

Received everything as described. Love it! Thank you

Date of experience: December 28, 2021
Texas
1 review
1 helpful vote
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Great job, I have no complaints
December 24, 2021

Great job, I have no complaints. The whole experience was perfect.

Date of experience: December 24, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words! Happy you are happy

New York
1 review
0 helpful votes
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My overall experience with Sebastian has been fine despite some hiccups with my large order earlier this year. But I do like the spirit of the team and think I'll shop again.

Date of experience: December 18, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words and your candor! We really appreciate it. We hope to earn your loyalty! Happy Holidays

California
1 review
0 helpful votes
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Best service, best product, best design Our favorite clothier ever!

Date of experience: December 10, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thank you so much for the kind words! Happy Holidays!

Florida
1 review
0 helpful votes
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Wonderful customer service
December 6, 2021

Wonderful customer service. Everyone I worked with was outstanding.

Date of experience: December 6, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Really appreciate you taking the time to share with us your words! Means a lot. Can't wait to see pictures from all the amazing pieces you got

Pennsylvania
1 review
0 helpful votes
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Great. Product
November 28, 2021

Great. Product. I had a great experience interacting greatly with staff.

Thanks

Date of experience: November 28, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Means a lot! Happy Holidays. Thanks so much for the love ❤️

California
1 review
0 helpful votes
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Thanks I really like the shopping experience and appreciate the service rendered

Date of experience: November 27, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thank you so much! Happy Holidays


Thanks I really like the shopping experience and appreciate...
October 23, 2021
Previous review

Thanks I really like the shopping experience and appreciate the service rendered

Date of experience: October 23, 2021

Good and efficient, but I did have a little trouble...
September 23, 2021
Previous review

Good and efficient, but I did have a little trouble after putting my item into cart. After that all was fine.

Date of experience: September 23, 2021
Florida
1 review
0 helpful votes
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Tom was great help!
November 4, 2021

Tom was great help! Love all my new pieces. The fabric is truly special. Love the 3D effect. This brand really knows how to design.

Date of experience: November 4, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thanks so much! Welcome to our bold family

Missouri
1 review
0 helpful votes
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Quick support on messenger
November 3, 2021
Updated review

Quick support on messenger. So grateful! Suit arrived quickly just as promise. The material is very nice! He loves his dinner jacket so much!

Date of experience: November 3, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thanks so much! Thanks for the opportunity


Quit support on messenger
October 14, 2021
Previous review

Quit support on messenger. So grateful

Date of experience: October 14, 2021
Canada
1 review
0 helpful votes
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I love to hide stuff from you because I enjoy my my package

Date of experience: November 2, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thanks for the kind words and for your loyalty

Texas
1 review
0 helpful votes
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Great experience would definitely recommend. Quick response to any questions I might have had, Thanks Sebastian Cruz.

Date of experience: October 28, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thanks so much for the kind words! Welcome to our bold family

South Carolina
1 review
0 helpful votes
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Top of the line material and quality!
October 26, 2021

Top of the line material and quality! They did exceed their standard ETA and instead of 10 business days it took a month. I still gave 5 stars for quality I prefer that over any waiting time :).

Date of experience: October 26, 2021
Sebastian Cruz C. Sebastian Cruz Couture Rep
over a year old

Thank you so much for the honest and kind words! That is what we are all about. Welcome to our bold family