Sebastian Cruz Couture
About the Business
We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs. We look forward to you joining our bold family!
Business Highlights
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Reviews Summary
Sebastian Cruz Couture has a rating of 4.2 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sebastian Cruz Couture most frequently mention customer service, high quality and top notch. Sebastian Cruz Couture ranks 3rd among Suits sites.
Instant Feedback
Great experience would definitely recommend. Quick response to any questions I might have had, Thanks Sebastian Cruz.
I am so impressed with the Quality of Goods and the Customer Service I received from Sebastián Cruz Couture. They are simply "The Best!"
Thanks so much for the kind words. We really appreciate it and glad we were able to make you happy.
Shirts are sharp! Get alot of compliments. The high collar of the shirts really are fancy and very attractive.
Love it Michael! Happy New Year! Welcome to our bold family!
I love this handmade cranberry fabric. Trying to return/exchange my 48W pants which are probably 32W
Thank you so much for the kind words. I am sure she will exchange these for you no problem.!
Everything from exact shipping notifications, to getting what I ordered and even CS when I needed an exchange due to an issue has been stellar!
Thanks so much for the love! Welcome to our bold family!.
Bought a Suit for my wedding. Never came in time had to buy another suit in store. My suit came same day of my wedding but unfortunately i got married at 8am and suit came at 10am. Got here 12 days late than the time frame. They didn't want to correct it and get the suit back and give me my money back instead they told me to buy another suit of the same add SEEL so they can take give me the refund for the first order and then sebastian the refund for the second. (Something that doesnt make sense, why would i need to buy another suit to get a refund and a return label for my first order. Open a claim with my credit card but didn't get a refund because i need a return label which sebastian cruz couture never provide because they didn't wanted to correct their mistake. I even told them days before getting the order shipped to cancel it because it was too late now to get the suit and make any changes if it didn't fit me right. Short story i would never buy again from a company that wont fix their mistake and literally make me paid for something that came in late and i never got to use. Suit is still in the same box i recieve it brand new never worn. HORRIBLE CUSTOMER SERVICE AND HORRIBLE EXPERIENCE!
Terrible customer service. No waste your money on this trash
Great service and outstanding response. They were fast on resolving problems and doubts that I had.
Thanks so much for the kind words. Looking forward to seeing pictures!
It took more than a month to receive my order. The product is fine but the wait time is not.
Shirt factory has been extremely delayed at the beginning of the year. We apologize you had this experience. Normally its 3 week turn around time. Sorry to hear you experienced an extra week delay. Moving forward if you need items by a specific time please share with us ahead of time as we will always do everything to accommodate!
I really like the clothes and they sent me a discount as well
Thanks for the kind words & Welcome to our bold family!
Everything was absolutely amazing. Very happy with all of the pieces I have received.
Thanks so much for the love! Welcome to our bold family.
Wonderful experience it didn't disappoint at all would highly recommend
Thank you so much for the love Emilio! Welcome to our bold family!
Had their suit for my wedding, and I look and felt awesome! 💯
That is awesome. Can't wait to see pictures. Thanks for your loyalty!
It was great! I needed it to be rushed and they did that sooner than I expected.
Good to hear. As long as we know ahead of time that you need it rushed we can typically accommodate. Glad we made it happen for you. Welcome to our bold family
What team, very responsive, know their business and on top of fashion.
Quality service.
Thank you so much for the love fam!
Great customer service to meet deadline will definitely buy again
Thank you so much for the kind words!
My experience has been great dealing with the principals.
Thank you so much for the love Steve! Welcome to our bold family!
Overall very satisfied with the shirt! Very few houses offer high collar shirts.
Thanks so much for the kind words! We appreciate it very much
I've placed an order over two weeks ago and have not received any update, feedback or communication. Very disappointed.
Thanks I really like the shopping experience and appreciate the service rendered
Thank you so much! Happy Holidays
Thanks I really like the shopping experience and appreciate the service rendered
Good and efficient, but I did have a little trouble after putting my item into cart. After that all was fine.
Great. Product. I had a great experience interacting greatly with staff.
Thanks
Means a lot! Happy Holidays. Thanks so much for the love ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the kind words! Welcome to our bold family