- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Stay away from them at any cost!
I do not recommend them to anyone, don't be fooled by the pretty pictures on their site.
Terrible costumer service, they never answer the phone, they are all over you when you try to make an order, once you pay they are done with you, it doesn't matter what issue you may have with your order, they completely ignore you, I was only able to connect with them via Facebook messenger (really?)
When I made my purchase, they promised that the order would take 8 12 days, but it took over 25 days. Once the order arrived I discovered that it was huge on me, measurements don't reflect the actual order. I told them I need to exchange it or refund me my money, they flat out refused to help me in anyway.
They are quick to take your money but never care about you afterward.
I am an online shopper, and by far this is the worst company I ever had to deal with.
I don't recommend you ever do business with them.
Mohamed S.'s review of Sebastian Cruz Couture earned 4 Very Helpful votes
Mohamed hasn’t received any thanks yous.
Mohamed doesn’t have any fans yet.
Mohamed isn’t following anybody yet.
Empty.
I have been waiting for years for the opportunity to purchase from this company and was very...
It was okay but as a regular customer I thought a loyalty discount would have been a wonderful...
After doing some research I did see (as you stated) that you provided your custom measurements. Thats what we have to go by. Since this is online its impossible for us to personally measure you.
Here are the measurements you sent us:
Here is my measurements
I’m 5.7 ft
Shoulder to floor 60”
Pants Waist: 34’ or 34.5”
Chest: 38.5”
Shoulder: 16” or 16.5”
Center back length: 23” or 23.5”
Pants length 42"
Neck: 15
165lbs
As the pictures you shared here show that is something very easily to tailor locally. When buying custom clothing online (and even in person) it is almost guaranteed you will want to tailor after you get it. Locally, custom clothiers will alter your clothing maybe 2 times before you get to take it home and take between 6-8 weeks (sometimes more) just to get it right. Us we are on average 3 weeks and then you decide if you want to tailor it further.
If customers give us specific measurements we have to go based off of that.
Finally, after looking at all of the emails we never not once received an email stating any of this feedback from you. Only received an inquiry about when your order was going to ship and we responded right away. I am hoping we can attach the message here.
I realize this has been almost a few years but we like to ensure everyone is responded to. (good or bad).
Thank you