I had a fantastic experience with their customer service. They answered all my questions promptly and thoroughly, making the whole process smooth and stress-free.

This Sebastian Cruz Couture suit is the Gandalf of the fashion world—it makes you feel like a wizard at a high-class shindig. The cut is so sharp it could slice through a watermelon at a BBQ, and the color? It's like the sun decided to throw a party in your closet. You won't blend in with the office crowd in this number, you'll be the hero of the evening, striding through the party like you own the place. And let's not forget the comfort—it's like wearing a hug from your favorite tailor.

The suit finally came 1-6-23 I order it 9-16-23. I no longer need it so I requested a refund.I am hoping for better service than the original order. The suit looks amazing. But I paid full price and its not worth $2600.00 dollars to sit in my closet.
So I hope they do the right thing.
Please send a return label via email to order #*******

The Sebastian Cruz staff responds to inquiries quite quickly. The material is of astonishing quality. I brought my jacket in to have it customized to suit me perfectly. The seasoned and long-serving modifications specialist exclaimed, "Oh! He repeated himself, "That jacket is excellent. In his lifetime, he has undoubtedly seen thousands of jackets. Knowing that I chose something for my daughter's wedding that was excellent and impressed a professional made me feel good.

I recently purchased a pocket square and a tie from Sebastian Cruz Couture, and I couldn't be happier with my purchase. The colors are vibrant, and the materials are top-notch. They add the perfect finishing touch to my outfits. Plus, the shipping was fast and hassle-free. Will definitely be shopping here again!

Walking into Sebastian Couture is like stepping into a world where every thread tells a story of elegance and craftsmanship. From the moment you enter, the attention to detail is palpable, from the luxurious fabrics draped delicately to the precision of each stitch. The staff exudes professionalism and expertise, guiding you through a journey of sartorial discovery tailored to your individual style. Whether you're seeking a bespoke suit or a statement gown, the experience at Sebastian Couture is nothing short of exceptional, leaving you feeling both refined and inspired.

My experience was okay overall. Natasha was helpful in processing my exchange. I do have some important comments below which I hope will improve the service:

1) The shipping time was very poorly advertised. It took more than 2 months to receive my items due to factory closures during the holidays. This should be advertised at the minimum. The factories need to be opened during the holidays so that people can enjoy their items and attend celebrations.

2) Prices are high and minimal flexibility with returns and exchanges is an issue. For such an expensive item, shipping, exchanges, and returns should be free. This is important in online shopping.

3) The inability for the customer service representatives to be able to check on orders is very limiting. I'm not really sure what their role is if they cannot assist with the orders.

4) Quality of product was quite good. The items looked as advertised. Nice free hangar and suit cover included.

The team at Sebastian Cruz is highly responsive to questions. The quality of the material is amazing. I brought my jacket in to be altered to my exact fit. The long time and experienced alterations specialist said "Oh! This is a nice jacket!" He said it twice. He has probably seen 1000's of jackets in his lifetime. That made me feel good knowing I picked something for my daughter's wedding that was top notched and wow'd an expert.