Great selection and value based on the market conditions for the event or game. Will use seat geek frequently.
SeatGeek helped me get to the game at the price I wanted. Great experience all around 13/10 will recommend
Seatgeek is my new ticket app - much better and cheaper than stubhub. Love the ticket value feature as well.
The entire process was easy to use, simple and instructions were good. Used the service before with no issues.
Notified at 3:00 pm on December 8,2021, that my tickets were canceled for December 9,2021 game. Don't trust them!
Tickets were priced right and it was a delivery of about 30 seconds! Very quick and convenient! Thank you!
I prefer paper tickets. Requiring people to have cell phones in order to attend events discriminates against the elderly.
Friendly user interface. Speedy app. Reasonable fee. Convenient digital ticket. Love seeing more than one apps offer ticket service.
Need to login to 3rd party sites to then have to download the Ticketmaster app which doesn't show my tickets I bought And accepted on my computer and have to use my phone to get in no matter what.
Hey Ryan,
Realize that using third party apps can be a frustrating experience. If we could keep all tickets through our service, we would! Some artists, teams, and venues only will use a certain app though. In those cases we need to have our sellers deliver tickets using the app that they require.
Know that we are always here and you can reach us at 888.506.4101 or hi@seatgeek.com and we will assist you and make the experience as pain free as we can!
Warm Regards,
SeatGeek CX Team
I recently had a disappointing experience with SeatGeek's password unlock process, and I felt compelled to share my thoughts. I needed to purchase tickets for an event that was happening at that very moment, but unfortunately, I couldn't access my SeatGeek account because I had forgotten my password.
Upon realizing my predicament, I immediately reached out to SeatGeek's customer support for assistance. To my dismay, they informed me that it would take approximately two hours to unlock my password and regain access to my account. This was highly inconvenient, as the event I wanted to attend was already underway, and I needed to secure my tickets promptly.
The fact that it would take such a significant amount of time to unlock my password was frustrating and seemed excessive, especially considering the urgency of my request. I understand that security measures are necessary, but I would have expected a more efficient and expedited process, especially from a ticketing platform like SeatGeek.
The lack of immediate access to my account put me in a difficult situation, and I was unable to purchase tickets for the event in a timely manner. This not only resulted in my disappointment but also meant missing out on an experience I was eagerly looking forward to.
While SeatGeek is generally known for its wide selection of tickets and user-friendly interface, this particular incident left me with a negative impression. I believe they should consider implementing a more streamlined process for unlocking passwords or provide alternative methods for urgent situations like mine.
I hope SeatGeek takes customer feedback into consideration and finds ways to improve their password unlock process, ensuring that users can quickly regain access to their accounts in situations where time is of the essence.
I inadvertently purchased two sets of tickets, immediately realizing my error, I contacted SeatGeek customer support, but was told I couldn't cancel an order.
My experience was good however I would like to know my SEAT NUMBER before I make a purchase and this does not happen on your website until after you purchase the tickets.
Love it because its easy and I can always find a seat wherever I want. Being able to see a picture to get an idea of my view is also very helpful
I love SeatGeek. It's easy to use & convenient. The app operates smoothly. You can find some good deals on tickets the day of the event.
Very convenient way to get tickets it was a last minute decision and ticket prices were low I would highly recommend this app to a friend
Came here via Katie Nolan. Great app, easy to use. Love it! No complaints! I need to make this review longer, apparently... that should do it.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
- Visit Website
- New York, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kenneth,
I fully hear and understand your concern here. As more venues and teams move to require mobile ticketing, it can make it more difficult for those who don't have those devices to continue to attend events. Please know the decision a team, venue, or event makes to use mobile ticketing is fully theirs. We just provide tickets in the format the venue is requiring.
Warm Regards,
SeatGeek CX Team