Bought the best 2 seats for the greatest NFL game at the Colloseum Rams Chiefs game. And I bought it 2 days before the game, $105 a seat. Seat preview was exactly as advertised.
I bought 3 tickets way in advance to a sold out show on Memorial weekend. Obviously, did not want to wait until the day of to find out whether or not the tickets would arrive. This was my first time using SeatGeek and I was really worried since I put down a lot of money for the tickets.
I had contacted SeatGeek way in advance to ask questions like "if this will be delivered as an e-ticket, why would it take so long to get delivered?" and worse, "Why do I have an email and SeatGeek confirmation that my order of 3 tickets were delivered, but only two tickets are showing for download?"
SeatGeek/Customer Support was really helpful and responded to me within 24hours (way quicker than I expected based off of the reviews). Luckily, they found out that the pdf uploader on their end messed up and they emailed me the full delivery of 3 tickets.
If this hadn't worked out I actually would have been leaving an awful review, but the show was amazing - front row and no issues upon arrival. And I'm extremely happy that the SeatGeek Staff/Customer Support never left me hanging.
It might have been helpful that I had purchased from a "SeatGeek" Vendor and not another vendor through SeatGeek such as ticketcity or razorgator etc. I felt that Customer Support had more obligation to help me with issues or concerns since as a consumer from their seller/vendor, I would fall under their jurisdiction and not that of the other sites.
I love having the opportunity to use Seat Geek as a quick and painless option to purchase tickets and to have the tickets right at my fingertips when I need them.
Paid 600 for a concert for my Son's graduation present that was canceled due to weather.
Never recieved the ticket.
They will not refund any of my money. Will be reporting this company.
NEVER AGAIN WILL I USE THEM AND WILL NOT RECOMMEND
WOSRT COMPANY EVER
Overall I thought it was great; once I created account, all I had to do was enter in a code and all my information was already out and made it super easy.
I ran into an issue (not with THIS purchase) where some fees were STILL hidden. I love "the GEEK" and will continue to use it. But I've learned to watch for pitfalls.
Seatgeek is the ONLY place I buy my tickets. Their customer service is the best Ive ever been in contact with and from that day I was a forever customer!
SeatGeek was very easy & convenient. Having tickets sent to phone made it very easy plus I went through Shopkicks & that gave me extra kicks through SeatGeek
I bought tickets that already had been sold and I had to contact the seller and I had to settle for the tickets the wanted to give me and not the ones I had bought
Hi Juan, thanks for letting us know about this experience you had with one of our vendor partners. We take all of these complaints incredibly seriously, and we appreciate you bringing this to our attention so we can conduct an investigation regarding what happened with these tickets. We know this is the worst sort of experience a buyer can have with their tickets, and we're really sorry this happened. If you have any questions, or had any trouble getting in touch with the seller when you'd encountered the issue, please reach out directly to our support team so we can see what we can do to help.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
The views from the sections on your website are NOT HELPFUL! It requires a guess as to whether or not the seats you are buying are obstructed view. I was lucky- mine were not.
When I finally got my ticket and needed to accept it, I had to make maybe five accounts just to be able to accept it and until maybe an hour of time wasted it finally worked and the crazy thing is I still don't know why. But some of my friends weren't as lucky. For one of my friends it didn't work at all so we finally resorted to just calling up 212-Yankees (we were supposed to go to a Yankees baseball game) and after waiting on hold and speaking to an imbecile representative we were told nothing could be done we have to speak to seatgeek. So that's what we did and we were on the phone with dare I say the stupidest representative ever because possibly seatgeek might've hired someone stupider than him. We spoke to him for over an hour and a half and had enough of his repetitive reply of "that is the best I can do" or "that's your best option right now" we demanded to speak to a supervisor but to no avail we were transferred to an even stupider and ruder representative who even hung up on our faces. We ended up buying tickets direct from the Yankees Box Office which were cheaper and for about the same seats. So basically no seatgeek is not useful and I was extremely unsatissfied and this wasn't even the whole story this was the best I can do to sunmarize while pouring out all my anger and frustration in a matter of minutes
My SeatGeek account was hacked and someone took my $600 football game tickets. When I contacted SeatGeek they said there was nothing they could do and to contact my bank. My bank said that based on SeatGeeks' terms and conditions they were not able to refund me and told me to call SeatGeek back. I have spoken to 6 different representatives, all of which tell me a totally different story as to why I can't get a refund, and the last person I spoke with said they would get me a manager, which never happened. Here I am 48 hours later waiting to get a call because apparently the managers "don't have their own extension" just to retell my situation for the 7th time. That is a LOT of money that I lost thanks to this website and to no surprise they won't take accountability for their actions. It is absolutely RIDICULOUS that I have to go to such extreme measures when this website is the one at fault for not having proper security measures for their customers. I will never purchase anything from them again and will be posting this review on every site possible to ensure that anyone considering using this site turns away. If you are looking to buy tickets, use Ticketmaster and save yourself the struggle and time of dealing with such a sketchy company.
Pretty easy to order online on computer but didn't realize one must have the APP to download tickets AND that tickets could not be printed. Only the OCR/barcode is acceptable.
Dealing with Fanxchange is a nightmare. I bought bad tickets and they will not refund any money. It makes me not want to use seat geek in the future.
Hi Kevin, thanks for letting us know about the poor experience you've had with one of our vendor partners. We take these complaints very seriously, and have reached out to them directly to get to the bottom of what occurred with this order. While FanXchange will be the one to process any sort of appropriate refund for your experience, we absolutely want to make sure to be of any help possible when users aren't provided the support they're entitled to through a vendor. Please email us with information regarding what occurred, and we'll be sure this is taken care of.
SeatGeek CX Team
Email: hi@seatgeek.com
Phone: 1-888-506-4101
I had a good experience looking forward to buying more tickets on here for future events for sports or concerts very happy the way this works
Ticket price was good for my event, but the $48 surcharges will turn me away in the future from using your site. Sorry to say
Quick and cheap. No issues at the stadium with tickets. They provide a receipt and records just in case there is an outstanding issue.
Simple. It finds local events in your area. Using the filters help sort out what you are looking for faster. Easy to pay and receive the tickets.
The event is not until next week. I'm hoping it will go well, but it's too soon to rate the experience.
I wish you'd lower your fees.
Purchasing our tickets went very smoothly. Very quick and clear. Was easy to go paperless with phone. Photos of seat views are somewhat helpful.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Neil,
All of our fees should be upfront at checkout, or if you search with fees included show while you are still making your selection!
So glad that you love our platform, but we want to make sure it's the absolute best for you. I am going to send you a private message in addition to this reply and see if we can get that resolved for you!
Warm Regards,
SeatGeek CX Team