Good fair prices honest service sent on a timely manner. There are a lot of companies out there that I don't trust but this is not one of them.
I have always purchased my gold and silver from SDBullion. Fast and discrete turn around through the mail. Highly recommend!
I've checked several different bullion dealers and by far I get the best deals at sdbullion and fast shipping.
I wish I could give ZERO stars, because they don't even deserve one star. Sadly, I had the misfortune to curiously check the SDBullion.com site because I wanted to see what the final price of what an order would cost. It struck me that they had no credit card option and wanted a "Wire Transfer" for payment - just like other scammers on the internet ask for when they are trying to rip people off. As soon as I left this site, I received an email from them that an order had went through. Within seconds, I emailed them back to let them know that this was an error and to cancel it, I also questioned the fact that they didn't even take credit cards. In addition to emailing them, I tried to call them too - but no one answered the phone so I sent them another email. They admit to receiving my messages and NOT answering the phone, but they still didn't cancel my order until the following day, when I called them again and finally got someone on the phone. I also sent a few more emails the following day as well. Instead of correcting this error right away (like any decent company would after being asked to in writing) they start to harass and threaten me with collections - trying to extort their ridiculous cancellation fee of $1400+ for an order that they could have cancelled within minutes. When I tell them I won't pay this absurd amount for something I never received, they immediately try to get me to send them at least $300+ for their market loss. Saying they if i don't pay it, they are sending me to collection. After I hang up, they email me a cancellation invoice but their invented fee is on there and they have reverted back to demanding $1400! It really seems like they are trying to squeeze what ever amount they can out of people. Be warned, once they have your information, they will try to take advantage of you. Honestly, I can't believe this site is allowed to operate, and that they have the nerve to call themselves a business. They are professional con artists, and internet bullies. Don't even check this site and stay away!
Hello Yvonne,
Thank you for your feedback.
According to our records we did have two missed calls from you on September 12th, it looks like one call you attempted was 11 seconds long, and the second call was already after we were closed for the day.
The email you sent to us shortly after you placed your order with us was to change your payment method from bank wire, to a credit card. You then sent a second email asking us to cancel the order. We responded to your emails the same day and prior to us closing. We asked you to call one of our representatives to help you change the payment method or cancel the order.
Cancelling an order must be done over the phone with a representative, per our terms of use which you agreed to when placing the order. "Any cancellation requests must be filed via telephone during normal business hours. SD Bullion will evaluate any request to cancel an order on a case-by-case basis and only under extraordinary circumstances will a cancellation be approved."
On September 13th, you called and spoke to a representative about your order. We attempted to work with you and get you to keep your order that you made with us. You however refused to pay for your order. You stated you wished to cancel your order because our company was not located in California. Our representative informed you if you choose to cancel the order that you would incur a cancellation fee. We offered you a discount to pay for only the market loss we incurred on your order, but again you refused to work with us.
All bullion dealers have the same type of cancellation policies and fees in place as we all have to hedge every order that is placed. Meaning when an order is locked in we must purchase a hedge of the same oz at that market price. When an order is canceled the bullion dealer takes a loss on those hedged ounces.
You refused to pay for your order that you purchased and refused to work with us to resolve the cancellation fees. If you wish to work with us to resolve this issue you can call us at 1-800-294-8732. We are available from 8 a.m.-6 p.m. EST Monday through Thursday and from 8 a.m.-5 p.m. EST on Friday.
Thank you again for your feedback!
Sincerely,
SD Bullion Customer Service
Everything arrived exactly as expected and fast shipping! My sons enjoyed looking at the coins and learned more about coin and bullion collecting!
You can look around, but the prices are always same or better at SD bullion. No complaints. Best shipping price, best product price.
Always reliable, accurate and reliable. Best value on the web that I have found. I try to increase my silver holdings every month.
Received order in a timely manner and completely satisfied with product received. Will continue to use SD Bullion as my go to source.
I love simple, low cost and fast. Thank you for the service, I have shared my experience with others and more to come!
This is picture looks like somebody opened it up before they stuck it in the bubble wrap
And then stuck it in the other envelope before mailing it
And now bring me the post office for opening the package and tearing open my coin roll
I received my package in the mail in the seal envelope and a sealed bubble wrap amazing how none of the bubbles were popped
Only to find it inside the two packages was a torn open coin roll and all the coins in numerical order almost
Will the manager from SD bullion
Said they wouldn't ship anything that was torn it had to happen in transit
The way this coin roll was tore open it looked like somebody had searched the coins and put them all back there almost in numerical order
I sent another message to Will pretty much he called me a liar in the process
I called them on the phone and they wouldn't connect me with somebody that could actually fix this issue
A higher up that had the ability to look into it a little further
the accusation of a federal crime to a federal employee from SD bullion
The smile on my face quickly turned into a frown when I saw my torn opens what looked like to be searched coin roll
I won't
I WON'T DO BUSINESS WITH THEM AGAIN
THE APPARENT DISHONESTY THAT I HAVE SEEN AND LET'S PASS YOU DOWN THE LINE SO YOU'RE COMPLAINT ISN'T DEALT WITH PROFESSIONALLY
SD BOY ON YOU GET A
" ZERO"
IN MY RATINGS I HAVE TO MARK A
" 1"
KARMA
Hello Darrell,
Thank you for taking the time to leave us a review.
I do apologize that the packaging for these coins got torn during shipment. Occasionally, a coin roll may be broken while in transit due to the handling of a package. Please be assured that SD Bullion would not initially send a coin roll that has been broken. The packaging also does not add any value to the coins, and these would resell at the same rate as another coin roll. Regardless, we would be happy to continue working on a resolution if you send us an email at sales@sdbullion, or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service
Coins are nice but when I pay $600 I expect the postal carrier to get my signature and not just leave it at the curb in my mailbox.
You system sucks i made 100.000 in purchases from amex because you are so slow with your orders if i was the boss you all would be FIRED
Hello Darci,
We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.
We appreciate your business with us, and know these are longer than our usual shipping times. Our website does have a discloser during the checkout screen of our temporary extended shipping times, and our Executive Team also sent out a message to all of our customers explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
Please feel free to contact us with any additional feedback or questions that you have.
Sincerely,
SD Bullion Customer Service
I called competitors and they wouldn't match or beat the price of the Monster Box. My silver came quickly without any surprises! I have ordered more!
I have ordered silver from SD Bullion several times. You'll get great and secure service and have a great investment for your future.
GREAT PRICES GREAT SELECTION, BUT I HATE THAT PARCEL SELECT MAIL SERVICE, A WEEK TO GET HERE FROM MICHIGAN TO CT IS JUST TO LONG, BUT STILL GOOD COMPANY WITH GREAT PRICES
Whatever your interests are, be it stacking or numismatics, you'll find fair and competitive pricing at SD Bullion as well as excellent service.
Order arrived via US mail... Good packaging, and correct for my order. All is well... I will buy more silver when I think the price is right...
I have purchased from SD Bullion for a few years now and they are fast, reliable and the best price around!
I've bought from multiple bullion dealers and I much prefer sd bullion… can't wait to get back to the low premium days
Hello Steve,
Thank you for taking the time to leave us a review. We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words!
We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer. Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Overview
SD Bullion has a rating of 4.2 stars from 649 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
- Visit Website
- Ottawa Lake, MI, United States
- Edit business info
Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anthony,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to provide the lowest prices, the best service, and the fastest shipping! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service