Scribd

I signed up for a temporary/trial membership with Scribd, but never used it as it was confusing. The rules for cost of membership, number of books received monthly, etc., was unclear. 15 months later I came across the site to remove it from my list. I still had an account, so decided to close it. Without any notice or emails regarding payment. Etc., Scribd had been charging me a monthly fee of 8.99 since early 2015. I have just sent them an email to close this account as well as give me access to the books I have paid for. I am waiting for their response, but would not recommend them at this time for reasons mentioned above (lack of transparency, rules that are confusing and unclear) as well as their inability to create a trusting relationship between a consumer and their company. I eagerly wait for their response regarding how to repair this.

The practice of displaying a document that they own no copy write or written permission to incite people to give their contact information on the premise that they will be able to download that document for free is certainly unethical and I question if it is even legal. This site promises you a free download of the document you wish to view if you join and give your contact information but once you do that they do not provide the document for free they want to charge you a substantial fee for a document that they have no intellectual property rights to. Sites like this should be banned. It is up to us as individuals to pass on to others how they exploit consumers and vendors alike. Please do not support this type of behavior by visiting their site.

I have been with Scribd for over 3 years now. I have stuck to them through many changes. They advertise unlimited* audio books, that * means it's not unlimited at all. If you listen to "too many" they will throttle you. I have listen to three books before they shortened my selection to a few slightly unpopular books. When I listen to those, they will reduce it even further, until all you have left is the Mueller report. I reached out to them for a solution to this problem, maybe they can offer an actual premium membership that costs a bit more and not throttle members to such extent. Instead of working with me, they cancelled my membership for me! They just shut me out! Terrible!

The online company called SCRIBD took my email address, open an account on their website and used my email address to bill PAYPAL for 11.99 that was never authorized. Seriously have some nerve to do something like this. Note the account they opened, my name is missing.

I created an account and started with the free 30 days trial period. After three weeks, I tried to cancel my trial period, but the website does not recognize my email anymore (it says: "No account found with that email or username"). I tried to use "forgot my password" but I don't receive any email either. I also tried to create a new account with the same email, but then it also says that this email has already been used by another account.

To solve the issue, I have submitted three requests in the "Support" section, but till now I have not received any feedback. I'm afraid Scribed uses this bug in its system to charge me after their trial period. Given the reviews above, my concern has even been more reinforced. Is there any suggestion for me here?

Thank you in advance for any advice or suggestions you may have for me.

I opted for a free Scribd trial on June 19,2021. Scribd charged my card on July 19,2021. I had forgotten my password and Scribd refused to send a password reset link making it impossible to attempt a cancellation as only logged-in users can submit refund/cancellation requests. This is unethical. Scribd should have a simple platform for those not logged in, to request cancellations and refunds. I also observed that Scribd sends only one generic email that does not explicitly inform the consumer that his card will be charged. I finally managed to locate a link in Scribd's introductory email that allowed me to submit a support request. I am surprised that a company of this size is engaging in such shoddy practices. I demand a full refund and the deletion of all my personal and financial information from Scribd's servers.

I have been getting charged since 2021! I have tried the customer service email, I only receive automated responses which does not help me. They have charged hundreds of dollars and I have never accessed their service once! I need to cancel this immediately, the email address associated with my account, for some reason is not working, so I cannot login! I need to speak to a customer service rep directly for assistance, and this is impossible with their automated system! Beware, they make it impossible for assistance, and to cancel!

I never received a refund even after numerous attempts. And I hate they have no customer service. You NEVER get a response or answer, absolute rubbish! I think about if they did this to lots of people(I'm sure they do) they were making a killing. Please protect yourself use another service

I was unaware of my subscription because Paypal doesn't work in my country. I've been charged for 8 months and I didn't know about it. I only got 3 months of the refund back. Other platforms refund their users' money back if they didn't use it. During my subscription period, I didn't even use it once. I'm sure Scribd has a tech team that can identify the user's session account and the browsing history on Scribd. Still waiting for an agent to respond back to my ticket which is #*******.
Users should be able to get a full refund if they didn't read/listen to a book. If a full refund can't be given they should be given a 100% discount code equivalent to their subscription period.

Impossible to reach them - this is just about the only company of its type that has no phone support at all. Everand should rename itself Ever-eady as they just keep charging!

This site offers a lot of books and audiobooks for around $10.00 per month. However, in other categories it is mostly input from fellow users so you'll find several instances of poorly uploaded material. I am mainly giving them 2 stars because of their very poor customer service. After having a subscription for over a year, I went in to renew my credit card information (my card was about to expire) and before I could do so, they had frozen my account. When I inquired about what had happened, I received an email saying I had made a fraudulent claim against them which was totally false. When I addressed this, I received no response. I emailed again and nothing. Finally, after not contacting me following my inquiries, they deleted my account. So, there's some good stuff here but don't expect much from the company itself.