Scribd

Cancelled my account yet they continue to take money out. No customer support to follow it up. Straight up criminals. Had to cancel my credit card so they couldn't take money out.

It's a horrible scam their customer service is almost non existent and their "upload 3 files to get a pdf" is even worse, it doesn't work at all so don't even bother with it

SO I have been charged continually for the PAST 17 MONTHS and have only just realized that I'm still being charged, today, despite having CANCELLED the membership before my free trial ended. That amounts to 234 dollars in total... WHAT A FRAUD MAN. I just went to their refund policy and saw "Transactions more than 30 days old cannot be refunded". Ever so conveniently they allow refunds for "unused premium subscription", but disallows refunds for more than 30 days old. HOW ABOUT THE USERS who cancelled but were still charged, isn't that FRAUD already since the user had cancelled but somewhere somehow your system did not capture it? Then isn't it your problem, not the user's? So why is the user being penalized for your system's issue? I thought I was the only one facing this issue, not boy was I wrong; seems like I'm not the only one having this problem.

To anyone thinking of subscribing to SCRIBD, even for a free trial... don't. Unless you want to go through the same frustration as many users here, trying to cancel a subscription (or in the process, getting charged for a subscription you've cancelled more than a year ago).

Genuinely disappointed that such companies exist. Absolutely disgusted.

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Everything i've seen on there is free to view directly on google.
********* BEWARE THEY ARE SCAMMERS***********************
********* BEWARE THEY ARE SCAMMERS***********************
********* BEWARE THEY ARE SCAMMERS***********************
********* BEWARE THEY ARE SCAMMERS***********************

I didn't signed with them. Maybe pressed something when browsing, then they started to take money from my account, every month. Customer service rude, refund given for 2 months only. Avoid!

SOLD OVER $200 OF UPLOADED STUDY MATERIAL. SCRIBD CLOSED MY ACCOUNT AFTER THE SALE AND KEPT THE MONEY FOR THEMSELVES. I WAS SUPPOSED TO RECEIVE $184.00 FOR THE MATERIAL THAT WERE PURCHASED. THE BUYER WAS NOT REFUNDED. RIPOFF, SCAM ARTIST AND TOTAL FRAUD. DO NOT SUBSCRIBE, UPLOAD, OR EVEN VISIT THEIR SITE. I GUESS I HAVE TO CLICK 1 STAR TO POST THIS, BUT "BELOW ZERO" WOULD BE MORE ACCURATE. JASON@ CUSTOMERS SERVICE IS "LOOKING INTO IT" SHOULD HEAR BACK SOMETIME AROUND "NEVER", LOL.

Like many others, I signed onto this service on a whim. In all likelihood, I used the service for a few weeks, and forgot completely about it. Whether I began the subscription by internet, or android, I honestly don't recall. Eventually, after I'd reviewed my bank statements sometime later, I made efforts to cancel the service. It wasn't exactly an easy process with the time constraints I had. The only recourse I felt I had left was to obtain a new card from my bank. However, the charges kept coming! I've lost over $100 thus far. I've found nearly 50 other complaints alleging the same issues, collectively amounting to consumer losses in the thousands. I've filed a complaint with the BBB, and have only now begun to learn about many other unsatisfied customers. Scribd may argue otherwise, but if you search their website, the policy concerning refunds is itself condemming that there are no preventative controls in place. The business model lends itself to the consumer being careless, and exploiting a weakness, it's that simple. If you're lax about your banking account, laws are in place that don't exactly favor the consumer as you might expect in this instance. It's purely an ethical matter, that Scribd appears to be more than willing to exploit.

My free trial was from 09/13/23 to 110/13/23.

I canceled 10/11/23.

Attached is proof of these dates.

On 10/17/23, after receiving multiple attempts from Scribd to charge my card 11.99, my bank froze my card. They thought it was suspicious. Possibly fraudulent. Luckily my account was nearly empty, so they couldn't take money out.

Now I can either: somehow get Scribd to commit to NOT charging me, unfreeze my card against ALL advice from my bank and the rest of these reviews (which tell me Scribd will continue to charge my card long after my "free" trial is over), or mark the charges as fraud, cancel my card, and get another. Leaning toward to latter, as I'll likely never trust my card again after seeing that others get charged YEARS after cancelling.

This is ridiculous. I didn't even have a paid subscription. I had a free trial that I canceled early, yet they still charged me? It seems more like a business practice than a mistake, considering how many people have similar complaints, how long they've been coming in, how difficult it is to cancel at all, and how hard it seems to be to get in contact with anyone. People aren't even getting their renewal reminders.

PSA: A company that makes it hard to leave is a company that's hard to trust. Every design choice is intentional. I'm a software engineer. The website's layout, with a veritable labyrinth before you hit the REAL cancellation page, was specifically built to keep people from leaving. I'm not buying the "duplicate account" schtick as the cause of the fraudulent charges either.

At this point, Scribd is either maliciously stealing people's money or shamefully negligent with their users' account and billing information. I'm not sure which is worse.

I've spent the last couple days wondering why I couldn't use my card to get basic necessities like groceries. And to hear that it's Scribd?

Watch your back and your wallets everyone.

Is scam and they maybe try to collect your data through login access
If you want to download document, download it or buy it. Mot login at first and must upload 5 documents

I subscribed to Scribd back in 2014, and really enjoyed the service. Until a couple of months ago, that is. In July 2016, I was prompted to switch my account to a yearly subscription instead of monthly. Considering it would be cheaper overall, I did it. Little did I know that instead of allowing my current account to continue as a yearly subscription, for some reason it created a duplicate account and I was continued to be charged the $8.99 a month. In August, I canceled the monthly subscription, with the logical assumption that the yearly subscription would kick in. It didn't. Now, not only can I not access my account - it says my account is expired - I can't get any help from anyone at Scribd. I have been back and forth with Diana R. And getting no where. She told me that since I purchased the service through iTunes that she couldn't help me. So, it appears that I am going to be out not only the $84.99 I paid for the yearly subscription that is technically active, but also the $17.98 for the two months I was double charged. I haven't given up, and if this gets resolved, I will come back and update my review.

I attempted to purchase a downloaded copy of "Heresies," by Thomas Szasz (1976) from Scribd today--I wanted to search the PDF for particular phrases. The website offers one-time, monthly, and annual subscriptions, and I wanted to check it out before committing to a subscription, so I requested one-time access.

I used PayPay to pay for the $8.99 one-time fee. PayPal delivered, but the transaction hung at this point, and attempts to return to Scribd took me right back to the previous "choose your subscription" menu, with no record of my payment. Bad design! After reading the reviews of Scribd on SiteJabber, I decided not to try to get my book through any of the other methods offered. NOT RECOMMENDED!

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In response to my complaint, Scribd Support promptly gave me extra days of access until I was able to download the file I wanted. So, they get a boost in their overall rating. However, this was a "known problem," and what they should have done was disable the PayPal payment option until it was fixed--rather than letting customers stumble into it.

Scribd is the worst company I have tried dealing with in my whole life! They are scammers & dishonest! I have cancelled my subscription many times (they have records of at 4-5 "expired" subscriptions), but after all these years, they are still taking the monthly subscription out of my bank account! I cannot get it Canx or My Requested Refund because I cannot get any of my communication with to go thru on online! They WILL NOT accept phone calls and online cancellation is next to impossible! I keep getting the same runaround every time I try! Finally, they have now sent me three me 4 times to a "technology expert" who "without a doubt, get my problem resolved" even though I clearly state DO NOT SEND ME TO THAT EXPERT!
THAT EXPERT turns out to be communication with some company called Just Answers (if I remember correctly! Who tell me they ARE NOT affiliated with Scribd and cannot help me. Three times I was forwarded (automatically) to this dead end! All in all, no way to get help from Scribd! As your expire, they just automatically renew them and continue to "steal" your money every month! I never used them for anything, so I don't know what would have happened if I had actually tried to buy something. Scribd is just a low, dishonest company! Do not get mixed up with them! In the meantime, they are still charging me $10.91 a month with expired subscriptions on their records! Stay far away from them!