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This account was never used and cancelled after the trial ended in 2016 yet you continued to charge my elderly fathers card **without authorisation**. So heart breaking. WE NEED A REAL REFUND PLEASE
https://www.youtube.com/watch?v=tyUuWMI5R-0&t=1s
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Hi Chantal, we'd like to take another look at this for you. Ticket 2770847 is closed, so we'd like to get a new one opened. Please submit a new ticket through this link https://scr.bi/assist so your request is escalated straight to my inbox so I can assist. Thanks. We look forward to hearing from you very soon.