Scribd

I'm really surprised about all the bad reviews on here. I've been using it for years and i love it. I also had it for my husband for a bit and had no problems canceling the subscription for him. They only reason I came across these reviews is because I'm having trouble signing in with google on my PC (usually use my phone) and was looking for some answers. This is part of the reason for the one star missing. That and I can't ALWAYS find what I'm looking for, but I usually can. I commute quite a bit so I love the audiobooks and this is a way better price than audible. Plus you get all the other mediums too. Ebooks, sheet music, magazines, etc.

Like everyone else here, I've been scammed by Scribd. I'm ON IT with tracking my free trials and subscription services and set alarms in my calendar so I can avoided cases like this. So when they charge me twice well after I canceled subscription (during my trial period) I started questioning MYSELF. Luckily I had screenshots to prove I canceled before the trial period ended, but doesn't seem to make a difference as they ignore all emails requesting support.

So I'm just writing here in a desperate attempt to get their attention because I feel very uncomfortable knowing they can pull money from my card whenever they want even after I've canceled the auto-pay service. I want that money refunded immediately and I want you to delete my account/ credit card #s and all the data you pulled from me. This is wrong and you guys know it. Cut it out and either shut the site down or create new terms that protect the customer!

My support ticket # is *******.

Thank you!

I got an account the beginning of September to see one book, and then cancelled later in the month. I was just billed $12.27CAD this October, but when I wrote to them about the issue, I got an immediate helpful reply on the same day. They are refunding my money, and said my account will remain active for free the rest of October anyways. So despite the cancellation problem I had, I have to say they do have excellent customer service, which matters a lot to me.

To Scribd,

I am currently a student and I availed of your free trial but was charged for it! Afterwards I cancelled and I was charged again this month when it specifically says on my account that I cancelled my subscription. You are deliberately taking money from me without my consent.

Please know that as a student, I don't have enough funds to continue the subscription. Hence, the cancellation.

If you charge my membership after December 27,2019, I will be calling the card issuer to do a chargeback.

My ticket number is #*******.

A friend bought me a 6 month gift card. I was excited because I read a lot on my nook and it was nice of this person to get me something that I would use. I entered the site and began trying to find books to read. The selection is limited and does not let you preview the books. It takes too much time to find what you are looking for. I could not figure out how to log back on and find the book that I started. I called the person who bought me this giftcard and told them to try and get a refund because I will not be using it. I love my Nook.

I have been a member of Scribd for close to a decade and love the service. I'm a voracious reader and can almost always find the books I want to read. Scribd's recommendation engine alerts me to other interesting books related to ones in my saved queue. They have a large selection of audiobooks, all included in the monthly fee. Their app works well on all my devices and the web. In addition I like that you can upload documents and pdf articles for reading on the site. To my mind, it's a bargain.

After my free trial expired I cancel subscription (at least I thought so) but they charged me for 2 more months. I don't think it's fair how they are doing it, but it is my fault that I didn't pay attention to that. Finally, I managed to cancel the subscription but because the card information cannot be deleted I want to delete my account permanently. My problem and reason for the 1 star is that I can't delete my account! I've read ALL the instructions on the internet and FAQ about deleting accounts, but that button just doesn't exist on my Account Setting page. I'm really disappointed and I don't think this is an appropriate way of treating clients!
(I uploaded a screenshot of my account settings page where the button "delete account" is supposed to be.)

This site charged me twice for a 'free' trial.
They have responded and said that it was just a checking mechanism they have, but I still don't know, the charges have still not be cleared up, so I'm going to wait and update this review if anything changes.
But maybe they should mention this when we are signing up or in the terms and conditions so that it's not such a shock.
Whatever their procedure maybe, they should at least clearly mention this so that new customers aren't intimidated when they sign up.

I had a bad experience with this service - signed up twice by mistake and it took their staff 1 month of email communication to let me know that they won't refund me for paying double fee for almost a year.

In general it's a very useless app, few good books, loads of useless documents and it feels like half of their stuff is uploaded for the "bulk" to make it seem like they have a lot of resources. Trust me, they don't.

I regret signing up for it and paying double for nothing.

I was told that books I was already reading would still be available after the change - they were not. So, ok - the bait business model worked but now I want out if this cannot be resolved - I send written confirmation that no more deductions are to be made from my Credit Card - and this was ignored. Deductions continue to come out.
Do not join Scribd - you will not be able to cancel or stop the Credit Card payments without cancelling your Credit Card.