I'm really surprised about all the bad reviews on here. I've been using it for years and i love it. I also had it for my husband for a bit and had no problems canceling the subscription for him. They only reason I came across these reviews is because I'm having trouble signing in with google on my PC (usually use my phone) and was looking for some answers. This is part of the reason for the one star missing. That and I can't ALWAYS find what I'm looking for, but I usually can. I commute quite a bit so I love the audiobooks and this is a way better price than audible. Plus you get all the other mediums too. Ebooks, sheet music, magazines, etc.