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ScoreSense

Overview

ScoreSense has a rating of 4.2 stars from 1,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience and customer service. ScoreSense ranks 1st among Credit Reports sites.

service
57
value
54
shipping
12
returns
16
quality
53
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How would you rate ScoreSense?
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Texas
1 review
6 helpful votes
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Scam
February 20, 2021

This company charged me 1.00 to get a credit score. Only to turn around and charge my account 29.95. I called to cancel and the refunded the 1.00. And kept the 29.95. Very disappointed in the company. I will never recommend this company to anyone. For any reason. They bait you in and take youroney. Oh and it's at the company's discretion to refund your money.

Date of experience: January 21, 2021
Georgia
1 review
1 helpful vote
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Tricked
August 5, 2020

I feel like I was tricked into going to 360 to get my Fico Scores. In the email that was sent, said there were a breach at Equifax and my info may have been compromised. But when I went to the website, there was no mention of the problem about a breach at Equifax.

Date of experience: August 5, 2020
Nevada
1 review
0 helpful votes
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Good Fast
October 5, 2022

Had some issues with no download button on the site, but chat gave step by step instructions and download worked fine. There should be an option on the site to download or print your report. Now print only

Date of experience: October 5, 2022
Massachusetts
1 review
0 helpful votes
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Most unhelpful
July 13, 2020

Score sense notified me that a bank claimed that I/O you and $40 on a credit card that was closed two years ago. When I called the bank, they claimed that they had never done this and agreed that when I closed I had paid my balance in full. When I called Scoresense they basically said they could not and would not help me figure out what happened. So basically I would say that they "service "that they provided was to put a black mark on my credit rating.

ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 13, 2020
North Carolina
1 review
0 helpful votes
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Extremely bad service
January 14, 2021

I called to cancel my subscription and they continued to charge me for an additional 4 months. When I called, they said the 4 months would be refunded. However I received a email stating that my refund was not approved. When I call to see why that was. They told me that even if I didn't use the service after calling to cancel it. They were still going to charge me for it. Do not recommend this company to anyone.

ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 15, 2020
Nevada
1 review
0 helpful votes
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Very confused
June 12, 2020

I'm having a bad experience. I tried to order the credit book. I was charged but have no confirmation if the book was went or anything. It was very confusing and Everytime I try to get information I'm asked to spend more money.

Date of experience: April 17, 2020
New Jersey
1 review
0 helpful votes
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Scam
April 18, 2021

Sensescore will have you put all info down to sign up for a subscription before getting your score. Giving your credit card, will not stop them from taking your money even tho you have canceled out. My conversation with a rep on 3/19; 2021, has made this clear to me.

Date of experience: March 19, 2021
Colorado
1 review
0 helpful votes
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Informative
February 28, 2020

I've been looking to properly fix me credit for years. But sadly only 2 of the 3 credit bureau's had info on me. This site allowed me to fix my merge all 3 and see what steps i needed to take to improve my credit

Date of experience: February 28, 2020
Connecticut
1 review
0 helpful votes
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Stupendous Service
March 2, 2023

The folks at ScoreSense were thoughtful and concerned for me, unlike my bank which just brushed me aside as if this is just an everyday matter. Not for me! I was the victim of a bizarre mail theft and ScoresSense is helping me to secure some sense of security.

Date of experience: March 2, 2023
California
1 review
2 helpful votes
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I signed up for free trial for a credit report. They automatically enrolled me in their subscription without letting me know and charged me every month for four months. I finally noticed it and contacted them. They didn't approve the refund and after I called a second time they approve refund for one month. I was being charge the whole time without even knowing that I was enrolled. That's shady business...

Date of experience: August 20, 2020
Delaware
1 review
0 helpful votes
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Horrible ripoff
September 1, 2021

So you pay 9.99 then paid 119.00 then 19.97 monthly didnt help my scores then cancelled in April 2021 received confirmation they are still taking 19.97 out after 5 months ive asked to cancel again and now they say they cant find my account but they can find my bank account because they are still taking money faithfully. Dont do it.

Date of experience: August 2, 2021
California
1 review
2 helpful votes
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Anything that automatically subscribes and you have to look for a check box to uncheck is thievery. This company qualifies as thieves. I have paid 1 year without noticing and was denied a refund. Add to that, not a single notification when new credit was sought.

Date of experience: November 15, 2023
Tennessee
1 review
0 helpful votes
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After use
March 20, 2021

I called to cancel membership, as I needed only to see if a certain credit card I cancelled had given me a bad report. I was being charged
29.99 % on balance, that was TOO MUCH. They refused, and I canceled, and a rep. Said it would be reported as I had cancelled. I did
Not know if that would have any problems for my credit score. Your rep. Bobbie, was very nice to me.

Date of experience: March 20, 2021
New Jersey
1 review
0 helpful votes
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Report
August 29, 2023

It was enlightening. I was amazed at the short time the report became available and with the help of Tracy and Diego two of your representatives I was able to obtain a copy although I do not have a printer. Thank you.

Date of experience: August 29, 2023
Florida
3 reviews
0 helpful votes
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A Talk With Diane
December 18, 2019

Diane the rep, talked to me when I wanted to cancel and went through the website to let me know all the informative things I would be giving up if I cancelled. After all that, I decided to keep my subscription a bit longer.

Date of experience: December 18, 2019
Virginia
1 review
0 helpful votes
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Easy and thorough.
May 17, 2023

I was skeptical of giving all my private information out, as I always am and almost never do, but I saw the ratings at the bottom, said a prayer and continued to go forward. It was easy, and I got the information I wanted.

Date of experience: May 17, 2023
Michigan
1 review
1 helpful vote
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They are Bad News
September 6, 2020

I checked my credit scores with this company, although they say it's free they ask for your credit card information and charge you $1.00 that will be credited back to your card. Not true, not only did they not credit the money back the next two days my card was compromised twice. The bank is investigateing but they feel it stemmed from this company. Be careful people this is not a false review!

Date of experience: August 7, 2020
North Carolina
2 reviews
0 helpful votes
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Refund
November 21, 2019

Somehow I subscribed to the service unknowingly for 10 months, yes, it was my fault not check my credit card draft, but the way it started was unclear to me at the time when I used the "free" credit scores the one & only time. When I asked for refund, I was rewarded a $1.00 after my explanation of never used the service. Since lost of my wife last year I have been dealing with huge amount of medical debts and collection agencies, thus for the concern of my credit rating. However, never used the service didn't seem to matter to the accounting folks I was dealing with.

Date of experience: November 21, 2019
New York
1 review
0 helpful votes
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Inaccurate
October 28, 2020

Defiantly trying to cancel. I thought it was going to give me a FICO credit score for each union. Instead it's just a vantage score; this is not your actual credit score and you can get your vantage score from your bank (capital ones is free and updates weekly). Also HSBC and discover have your FICO score every month (so does Sallie Mae). I made one big purchase in the beginning of the month and paid it off but it hurt my vantage score so my FICO is significantly higher. I just it's fine for people just initially trying to build credit but very misleading

ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2020
Arizona
1 review
0 helpful votes
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Received score fast
May 9, 2021

After enter the needed information that was request there it was my credit score from all 3 credit score companies, (Equifax, Experian, and TransUnion). Took about 5 minutes total to enter the info and get the results. Try it.

Date of experience: May 9, 2021