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ScoreSense

Overview

ScoreSense has a rating of 4.2 stars from 1,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience and customer service. ScoreSense ranks 1st among Credit Reports sites.

service
57
value
54
shipping
12
returns
16
quality
53
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Colorado
1 review
0 helpful votes
Follow Cleva N.
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I just signed up yesterday. But when I tried to use the app I got more and more frustrated. The young woman me " off the ledge". I was ready to quit. She should be the model of what your customer service it standards by. GREAT JOB. I wish I had written your name down.

Date of experience: March 30, 2022
Massachusetts
2 reviews
3 helpful votes
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Great trial. Lousy subscription
January 5, 2021

Yah u sign up for 7 day trial n all 3 reports come up thats great but then monthly is 29.95 = 360 a year they dont want u to add up the numbers. I was promised a reduction to 5.95. Per month which was great n well worth it but they misrepresented it. You only get a monthly update so they dont refresh but once every 30 days. That suks when ur trying to improve credit score makes the. Plan worthless

Date of experience: January 5, 2021
Florida
1 review
0 helpful votes
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Questionable
January 22, 2020

I must be more naive than I thought. The ten minute process of getting my scores clued me in that this would not be a one off. I have no intention of signing up for ongoing scores, advice, etc. Please do not renew me at the end of the 7 day trial.

Date of experience: January 22, 2020
Florida
5 reviews
0 helpful votes
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They Came Through
May 5, 2022

I received this "ad" asking if I wanted to see all 3 of my credit scores. I did. Following the instructions, within 2 minutes I had them and was very pleased. This is the first time I've done such a thing and thought it might be a scam but it wasn't. Great job ScoreSense.

Date of experience: May 5, 2022
Wisconsin
1 review
5 helpful votes
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As advertised
March 27, 2020

Company is legit. It does provide a comprehensive credit history and is able to explain a) what the numbers actually mean, and b) how to improve them if desired. Cancelling the subscription required a phone call (no website option), but that was done in less than 10 minutes. All I needed to do was call up, explain I wanted to cancel, listen to two additional offers and that was it. So long as you are polite but firm, canceling is really easy.

Date of experience: March 26, 2020
Tennessee
1 review
0 helpful votes
Follow Marcia Q.
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Very satisfied
April 5, 2020

I called to cancel & spoke with a very nice, knowledgeable agent & she offered me a very good special price for the program. I've had good results so far. The best credit management program out there in my opinion.

Date of experience: April 5, 2020
New Mexico
1 review
0 helpful votes
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Misinformation on my credit report
January 27, 2021

Your report has 2 accounts in collections, repossession, or are significantly past due. I have paid off all Tax Liens as of February 14,2020; my car loans are either paid off or up to date. None of my credit cards are past due. All three credit companies, Experian, etc. show my score significantly higher.

Can you please let me know what is on your report that shows 2 accounts in collections. Thank you.

Date of experience: December 28, 2020
Mississippi
1 review
0 helpful votes
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Satisfied or disatisfied
February 1, 2021

I received the information I called for. Other than that I do not know enough about the company to write a long review. So far I'm satisfied, but time will tell if I continue to be satisfied with ScoreSense services.

Date of experience: February 1, 2021
Virginia
1 review
12 helpful votes
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Poor Service
February 14, 2020

I would give zero stars if possible. This is a complete scam. I was unable to load any of the information from the website, it wouldn't allow me to open/view anything. I sent an email requesting my subscription be cancelled, got no response, but my account was charged 30.00. The person that I spoke to on the phone was very professional and understanding. However, your service and product SUCK. Use the 30.00 to improve it.

ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2020
New York
1 review
0 helpful votes
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Have been trying to cancel it's impossible
January 17, 2020

I have tried to cancel this and I have requested 7 times and they are still trying to charge my card. Extremely hard to get anyone to answer my cancellation request. Don't like services. Not worth $20 a month! Don't do it or free week, they kick you in and can't cancel! Very dissatisfied!

Date of experience: January 14, 2020
Pennsylvania
1 review
0 helpful votes
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Shady Company
March 11, 2021

This site is trash, and ran by trash people. Signed up for the membership to review my credit scores. Subsequently called 4 different times to cancel my membership, twice was kept on hold for over 2 hours, one the line was closed 20 mins before it was supposed to be, and once (my fault) where I missed the time to call. Tried to email and chat, and was told they couldn't cancel that way. Finally got through on my fifth attempt, conveniently after the "free trial" period ended. Then was finally able to cancel and told they would "review" my request for a refund on their membership fee, which I had "used" for 2 days. Thanks again scoresense!

ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2021
New York
1 review
2 helpful votes
Follow deandre m.
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My card was charged $29.99 and I contacted them explaining I never used services ane want the account closed and my money back I was denied my money back because it's after the billing cycle I never got no bill never used services and my account is closed what am I being charged for but they want to refund me $1

Date of experience: August 1, 2023
Wisconsin
1 review
0 helpful votes
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Just trying out your services
March 22, 2023

Email was okay, website, not so much. I felt there was limited information of services. Monthly cost is prohibited for someone like me on SSDI. I called to cancel and talked with Richard, who explained much more about your services and knocked down my monthly cost. Very helpful.

Date of experience: February 20, 2023
Oregon
1 review
0 helpful votes
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Do I have to?
December 8, 2022

I wanted to know if I could get them for free, like my bank or credit card does. Not so. I'm told the charge will be reversed. Why do it in the first place? I don't think I will be doing this again.
The experience wasn't awful, I'm just very frugal.

Date of experience: November 8, 2022
California
1 review
2 helpful votes
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Poor customer service
April 19, 2021

My husband and I refinanced our house last year. We thought we were authorizing a one time credit check but apparently we signed up for monthly charge from scoresense. My husbands into online sports so when I saw the twice monthly charge I didn't think anything of it. When I decided to ask him about it we realized we were getting charged twice a month for a service we never used for over a year! When we contacted customer support to cancel we were not refunded any of our money. Never logged in, never saw a credit report, never accessed the account. All the emails from scoresense.com were going to our spam account so we had no idea we were signed up. And what I thought was a twice a month fee for my husband was actually one for him and one for me. We were both signed up without our knowledge and they won't refund us our money. I guess the customer isn't always right.

Date of experience: March 20, 2021
Colorado
1 review
0 helpful votes
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Ripoff!
December 30, 2020

They charged me a membership fee after I cancelled within the time required. I called and they refused to give my 30.00 back. I don't recommend scoresense, it is a RIP off. I didn't even get the info I was looking for.

ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2020
Indiana
3 reviews
0 helpful votes
Follow PAMELA H.
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The scores did not reflect my latest payments, and subsequently I questioned the scores, as several of the balances were still quite high. My scores have never been at this level. I have always had scores over 800. It seems that despite the fact that I keep up with all the payments, am not late, etc., my scores keep going down. I think it's because of the "hard inquiries" by others in to my credit. At any rate, I realize you are asking for a review of ScoreSense, and not the credit report system. Just feeling frustrated because it seems that the harder I work to stay on top of all of these payments, the lower the scores go.

Date of experience: April 25, 2022
South Carolina
1 review
1 helpful vote
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At the mercy of others!
January 21, 2020

A company made an inquiry while my credit report had a freeze on it - by me. They denied me credit but did not go back to check the score after I lifted the freeze. This lowered my score by 13 points and nothing I can do about it until that company lifts their inquiry!

ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 22, 2019
Pennsylvania
1 review
0 helpful votes
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It was nice to know all the details.
July 26, 2023

Very satisfied to see what others are seeing when they are looking at my credit. It was shocking to see how irresponsible some companies can be when they do a hard pull on your credit more than once. Since I can clearly see everything that I need to work on, I can be more efficient in repairing and solutions to building my best outcome.

Date of experience: July 26, 2023
Virginia
1 review
0 helpful votes
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Returning to scoresence
February 25, 2022

I had a subscription with scoreline for several years and always received top quality service. I had to drop my acct cpl years back because at the time was unable to afford it. However, prior to actually dropping the service. When I thought I had no choice, I was offered a significant decrease in my monthly payment, same excellent service. Thus enabling me to keep the service a year or two longer than I had hoped to. Eventually though, I had to stop the service. It has been a complete headache trying to keep a close watch on my financial situation without this service. Today I am thrilled to be able to repurchase the service. Keeping up with my scores, knowing who has inquired of my credit, the excellent learning experiences and guidance of finances, and so much more. I tried less expensive services that just did not cover all that scoresense does am very grateful that I am able to afford this quality server.

Date of experience: February 25, 2022