ScoreBig

Due to a certain circumstance I was unable to attend it with my girlfriend, thus having to give up my ticket to my girlfriend's mother. I'm glad to hear they both enjoyed it for the fact that it was her first time seeing a ringling circus event, but it will be her last due to the fact that they are no longer going to be doing shows. I called in your support hoping to have sort of chance to change it to the next day and paying whatever differences and charges that may need to be applied. Your support did absolutely nothing but tell me that they can't do anything because it was the day before and suggested I go towards Facebook and try selling it there. To me having a long history in working In customer support, shows lack of effort and retention. As much as I enjoy score big, I'm going to have to reconsider purchasing from the company. I want to ensure that the company not only provides me great prices in tickets, but the effort, compassion and understanding in a customer's unexpected situations.

I have been using ScoreBig for some time now. Early on, all my previous transactions had been quick, easy, and pain-free. ScoreBig was all about finding great tickets, with no hidden fees, no nonsense. I used to brag to my friends whenever I would snag some great Dodger tickets at a great price. Unfortunately, times have changed. It has been some time since I have used ScoreBig to go to sporting events. I haven't had much free time as of late. But when the opportunity came to go watch my favorite team, I decided to use my trusty ScoreBig to score some tickets. First off, the entire website had changed. It's not as easy to find events and/or tickets without having to go through multiple menus. Secondly, you can't bid on tickets anymore. Very disappointed in that. It used to be a sort of a surprise in knowing you spent what you wanted and getting lucky in getting great seats. Now that's gone. It's essentially like every other ticket marketplace out there. Lastly, hidden fees. I remember when ScoreBig was first around and they advertised no hidden fees. Now they charge you to download your tickets and print them yourself. And most disappointing of all, they make it really hard to find out that they charge you a service charge for tickets. And it wasn't cheap either! Originally, I found 2 tickets for $58. Add the $8 "Download" fee, and the $29 (!) Service charge, I ended up paying $153 in total, for 2 tickets! I will say, this will be the last time I get disappointed by ScoreBig.com

There were a number of issues. Firstly the event was listed incorrectly on the scorebig website as an 8PM start when in fact it started at 7. This became a factor in the problem. Secondly I did not receive a ticket release email until 7:50PM at which point the game was already well through. I called scorebig customer service and the ticket provider several times during the day to find out why the ticket release email had not been sent. Mytickettracker claimed that they had sent the email in the morning and pretty much accused me of being unable to check my email. In addition when the email finally came through at 7:50pm they indicated that the ticket offer was sent before the 8pm start time that was listed on the score big website. As such they had met their obligations and we're blameless. So to sum up, my ticket offer came in after the game started, I did not attend the game and the ticket seller had no interest in remedying the situation. Shockingly bad customer service and a ticket provider who clearly cares less.

I bought mobile tickets months in advance for a Red Wings vs Predators game in Nashville on 2-17-18. I was informed the tickets would come several days before the event. I called on 2-14-18 and was advised the tickets would arrive on 2-15-18 and I should download the Scorebig App at the iTunes store to receive them. There is no such App and the tickets did not arrive as promised. I called again on 2-15-18 and was told they would send an e-mail to the ticket seller and get them released. I was promised the tickets would arrive on 2-16-18 and they did not come. I had to call twice on 2-17-18. On the first call, I was told the ticket seller is in CA and because of the time difference, they could only send a follow-up e-mail, as the business was not yet open. On the second call that day, the tickets got released--none too soon. Unfortunately, I was placing these calls while on vacation and each call took about 30 minutes of my time, which could have been better spent. I learned a valuable lesson. Don't buy from scorebig.com, as they are dealing with many other entities and their customer service reps hands are tied, when it comes to getting access to the tickets. As for the seats at the venue--they were great! However, I was nervous right up to the day of the event, as to whether I would really be going, since the tickets arrived in the 11th hour.

Don't don't don't buy from this company! We bought tickets for a Pacers game a month or so ago and they sent our attachment. Turns out the attachment never had a barcode (which I know we probably should had noticed). Well we get to the game tonight (an hour drive taking our son to his first game) and they tell us the tickets will not work. (The $150 tickets BTW) so we call not once but twice and they forward an email with the same wrong tickets and no bar code! Finally it's almost halftime and still no solution. My mom (who gifted us the tickets) finally gets to her email at her work and calls. They forward here email with the RIGHT tickets and barcodes are attached. Of course at this point we were freezing and had finally given up. They wont refund our money since they said we got the barcoded tickets, halfway thru the game! All sales final they said. Seriously! I do understand that some people may change their minds or try to get out of the ticket price but the fact that we called three times trying to get ours and ended up missing half the game (well all of it since we went home) I think it should be refunded! Crazy to waste such money when its not even our fault. Do not buy from them! Or if you do make sure you have checked and called a million times til they get it Right! Really disappointed

If I could post a review! This is crazy to me that we tried all we could to get the correct tickets and didn't receive them til halfway thru the game. And we can't get a refund.