Janice C.

I bought mobile tickets months in advance for a Red Wings vs Predators game in Nashville on 2-17-18. I was informed the tickets would come several days before the event. I called on 2-14-18 and was advised the tickets would arrive on 2-15-18 and I should download the Scorebig App at the iTunes store to receive them. There is no such App and the tickets did not arrive as promised. I called again on 2-15-18 and was told they would send an e-mail to the ticket seller and get them released. I was promised the tickets would arrive on 2-16-18 and they did not come. I had to call twice on 2-17-18. On the first call, I was told the ticket seller is in CA and because of the time difference, they could only send a follow-up e-mail, as the business was not yet open. On the second call that day, the tickets got released--none too soon. Unfortunately, I was placing these calls while on vacation and each call took about 30 minutes of my time, which could have been better spent. I learned a valuable lesson. Don't buy from scorebig.com, as they are dealing with many other entities and their customer service reps hands are tied, when it comes to getting access to the tickets. As for the seats at the venue--they were great! However, I was nervous right up to the day of the event, as to whether I would really be going, since the tickets arrived in the 11th hour.