Scannero.io has been flagged for suspicious review activity. Many of the reviews look fake and are currently being investigated or have been removed.
Scannero.io
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Scannero.io

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GB
1 review
0 helpful votes
Follow Yohanna R.
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Reviews about Scannero are filled with the same complaints—users reporting recurring charges, no real service, and fake support responses that lead nowhere.

Date of experience: April 29, 2025
John J. Scannero.io Rep
1 day ago

Dear Yohanna R,
We are deeply sorry that you had a negative experience! But we will do our best to support and solve your issue!
We understand your concern. Based on the information provided, we were unable to locate an account under your details. Could you please share the email address associated with your subscription so we can investigate this further?

We are here to assist you and resolve this issue as soon as possible. Looking forward to your response.

Indiana
1 review
0 helpful votes
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Payment Trick
April 23, 2025

I should've listened to Scannero reviews. Now I'm out of both time and money, with zero support or resolution. Learn from my mistake—don't trust this service at all.

Date of experience: April 23, 2025
John J. Scannero.io Rep
1 week ago

Dear Jack R,
We understand your concern. Based on the information provided, we were unable to locate an account under your details. Could you please share the email address associated with your subscription so we can investigate this further?

We are here to assist you and resolve this issue as soon as possible. Looking forward to your response.

GB
1 review
0 helpful votes
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Cancel Option Hidden
April 23, 2025

Their support leads nowhere—just a frustrating loop of auto-replies. Scannero reviews were right all along. Save yourself the stress and avoid this service completely.

Date of experience: April 23, 2025
John J. Scannero.io Rep
1 week ago

Dear Victoria N,

Thank you for your feedback, and we're truly sorry for any confusion caused.

Please note that our service includes an automatic subscription following the trial period, as clearly stated during the sign-up process. However, if you've submitted a cancellation form, we’d be happy to check the status for you and make sure no further charges go through.
We would be very grateful if you could provide the email address linked to your account.
We understand how concerning this must be and we are here to help clarify and resolve everything. Thank you for your cooperation!

Czechia
1 review
2 helpful votes
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Complete scam
September 8, 2024

Whatever you do, do NOT use this service. They get you with a cheap one-day subscription, then sneakily charge you a huge amount the next day for a "monthly" subscription (for me it was over 50 euro), which I do not want or have an interest in using. They also did not send me an invoice for the monthly subscription (they did for the one-day subscription), which further proves to me that they are trying to get away with this without people noticing.

Date of experience: September 8, 2024
Australia
1 review
0 helpful votes
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Beware another scam!
September 29, 2024

Tried scannero I who couldn't find my iPhone, but they still attempted to charge my credit card with over $17. I will never contact them again!

Date of experience: September 29, 2024
India
1 review
1 helpful vote
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I was about to use scannero.io to locate someone that threatened my sister but after reading all these reviews I felt like there is no difference between the person that threatened my sister and this website. Both are unforgettable

Date of experience: August 1, 2024
Australia
1 review
2 helpful votes
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Customer Service Representative I chatted with online got me to pay for a Scannero.io subscription. After explaining exactly what I wanted to him, he mentioned that the premium scannero.oi subscription would be suitable. I doubted him and I asked him a few times, and he assured me that it would work.
After payment, I realised it was all a lie and even the features it had were not really working. I contacted Scannero to complain but they kept referring me to their Refund Policy on their website. I did not go on their website, it was a staff member that advised me to subscribe, and I beieved him as he works for them.
To cut the whole story short, Scannero and mspy will do all they can to take your money. And they will never refund you. No matter what happens, they will keep telling you about their refund policy, even when you did not agree to it.

Date of experience: July 13, 2024
Norway
1 review
1 helpful vote
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SCAM
June 5, 2024

I paid a small amount for the service which didnt work. Next day they deducted a much larger and unauthorised about from my credit card. Despite e mails and providing all info they asked for.they just keep the money and lead me on a round dance and pretend to be legit!

Date of experience: June 5, 2024
Indonesia
1 review
5 helpful votes
Follow Ela R.
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I tried my own second phone number and it gave me a location 45 miles away from where the phone was. In Indonesia this clearly doesn't work. Then I tried with my son's and the same thing came up but he was actually somewhere else.
Plus I paid a year fees and they sent a link to the phone I tried to follow and without the person clicking that link that's even called GEO...this won't let you follow anyone's phone. Nobody clicks random links nowadays. This is worth NOTHING! Fraud! Because what they say and what they do is very different.

Date of experience: October 8, 2023
John J. Scannero.io Rep
over a year old

Dear Customer,
Please accept our sincere apologies for the inconvenience you have experienced. We here at Scannero strive to provide the best support for our customers.
Please note that the target user has to share their location for you to get the information. This is explained in the FAQ section on our website.
Please feel free to contact us at support@scannero.io and our dedicated team will provide you with a solution.

Sri Lanka
1 review
1 helpful vote
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Location find
June 19, 2024

Scannero.io enables quick and accurate location identification using phone numbers. It's ideal for businesses, law enforcement, and individuals needing precise geographic data. The platform prioritizes privacy and legal compliance, ensuring reliable and secure access to location-based information

Date of experience: June 19, 2024
GB
1 review
0 helpful votes
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It has become an indispensable tool for monitoring his location, especially during his late-night work shifts. While the app may not be packed with numerous features, it excels where it matters most - providing dependable, real-time location tracking.

Date of experience: September 14, 2023
GB
1 review
0 helpful votes
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As someone with a keen interest in technology, I have been exploring various location-tracking services. Scannero's response time has genuinely caught my attention. The real-time location feature is particularly praiseworthy; it instantly provides location data.

Date of experience: July 26, 2023
John J. Scannero.io Rep
over a year old

Dear Customer,
Thank you for choosing Scannero!
We are pleased to hear that you enjoyed our service.
We here at Scannero work hard to make sure our customers are satisfied.
If you have any further questions or need assistance, please don't hesitate to contact us. Our team is always ready to help!

GB
1 review
0 helpful votes
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Initially, my quest was to find an app with a richer feature set, like geofencing. However, I soon discovered that these advanced features usually require physical installation. In light of this, Scannero shines brilliantly as a zero-installation solution.

Date of experience: July 26, 2023
John J. Scannero.io Rep
over a year old

Dear Customer,
Thank you for choosing Scannero!
We are pleased to hear that you enjoyed our service.
We here at Scannero work hard to make sure our customers are satisfied.
If you have any further questions or need assistance, please don't hesitate to contact us. Our team is always ready to help!

Costa Rica
1 review
0 helpful votes
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Is good
July 2, 2024

Vanessa Clinton is a exelent people,she has very good attention,she cares about the well-being of her clients,i recommend it.

Date of experience: June 17, 2024
New York
1 review
0 helpful votes
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Scannero reviews were absolutely right—there's zero responsibility or real support offered. You're left to deal with everything alone while they completely ignore your concerns.

Date of experience: April 23, 2025
John J. Scannero.io Rep
1 week ago

Dear Natalie F,
We understand your concern. Based on the information provided, we were unable to locate an account under your details. Could you please share the email address associated with your subscription so we can investigate this further?

We are here to assist you and resolve this issue as soon as possible. Looking forward to your response.

GB
1 review
0 helpful votes
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Avoid This Setup
April 22, 2025

At first, everything seems legit—until a massive charge hits your account out of nowhere. Detectico reviews reveal many others were blindsided by the same shock.

Date of experience: April 22, 2025
John J. Scannero.io Rep
1 week ago

Dear Ethan,

Thank you for your feedback, and we're truly sorry for any confusion caused.

Please note that our service includes an automatic subscription following the trial period, as clearly stated during the sign-up process. However, if you've submitted a cancellation form, we’d be happy to check the status for you and make sure no further charges go through.

To assist you properly, could you please share the email address you used to register? We will promptly investigate the issue and ensure it's resolved for you.

We assure you that Scannero is a legitimate service, and we do not charge customers without authorization. Thank you for bringing this to our attention.

Texas
1 review
0 helpful votes
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Letting emotions guide my choice was a mistake — learned it the hard way and now I truly regret not thinking it through.

Date of experience: May 1, 2025
Canada
1 review
0 helpful votes
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Completely drained my time, energy, and trust — absolutely not worth it and a huge letdown from start to finish.

Date of experience: April 29, 2025
John J. Scannero.io Rep
1 day ago

Dear Murphy S,

Thank you for your feedback, and we're truly sorry for any confusion caused.

Our support team would be happy to assist with any issues you may have.

To assist you properly, could you please share the email address you used to register? We will promptly investigate the issue and ensure it's resolved for you.

GB
1 review
0 helpful votes
Follow Aria J.
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They advertise precise tracking, but what you actually get is completely inaccurate or no data at all. Despite bold claims of accuracy, the service fails to provide anything useful or trustworthy.

Date of experience: April 17, 2025
John J. Scannero.io Rep
1 week ago

Dear Aria,
We understand your concern. Based on the information provided, we were unable to locate an account under your details. Could you please share the email address associated with your subscription so we can investigate this further?

We are here to assist you and resolve this issue as soon as possible. Looking forward to your response.

Virginia
1 review
0 helpful votes
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Poorly Disguised Scam
April 15, 2025

My phone was physically in New York City, but the tracking service inaccurately reported it as being somewhere in Canada. Completely unreliable and misleading information that makes no sense at all.

Date of experience: April 15, 2025
John J. Scannero.io Rep
1 week ago

Dear Elie,

Thank you for your feedback, and we're truly sorry for any confusion caused.

We assure you that Scannero is a legitimate service, and we do not charge customers without authorization.

Based on the information provided, we were unable to locate an account under your details. Could you please share the email address associated with your subscription so we can investigate this further?

We are here to assist you and resolve this issue as soon as possible. Looking forward to your response

Overview

Scannero.io has a rating of 1.7 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scannero.io most frequently mention credit card, next day and customer service. Scannero.io ranks 52nd among Activity Tracker sites.

service
39
value
41
shipping
30
returns
38
quality
40
This company responds to reviews on average within 3 days