Sana Safinaz

I ordered like around 5 dresses. They mailed our outfits missing one outfit. They never even came back saying sorry mam we missed it and mailing you the missing outfit. Perhaps, they smartly say it's in our policy and you lapsed the time. I paid for this outfit does not refund, no replacement nothing. Pathetic experience ordering online with sana Safinaz. I would never recommend purchasing online from them.

Purchased item from them and was given a new piece by their sales assistant which was packed
On giving the gift to a friend realized they made a mistake on the tag and wrote the wrong size on the product.
Upon requesting a solution was informed that even though the mistake is from their side as I live abroad there is no solution.
A high end brand with no customer value or solution

Just ordered an unstitched dress and after seeing it I was devastated. The embroidery quality was so bad and a huge motif which was displayed on the picture was not there in the first place. The color scheme shown in the picture was totally different than the actual. Extremely disappointed and secondly there exchange and return policies are again pathetic because they know very well that the deliver $#*! and make money through unfair means

Worst customer service. We have been complaining since 3rd April as they sent a damaged article, yet we have received no response. It is a friendly suggestion not to do any online dealing *******@sanasafinazofficial

I visited their shops, contact over the phone, sent emails and contacted on WhatsApp. But no help. Every time they tell you that we will contact you back. But no body bothers.

Think many times before you order online to Sana Safinaz

Very disappointed with sana safinaz. They charged my debit card the very next day of my order and haven't delivered the package. Its been more than a month. They making silly excuses. They are all fraud and scammers. Plz dont order through their website.

I ordered kurti and it was damaged I immediately complained them on their what's app and they said wait wait and wait we will solve your issue. Such a bad experience with sana safinaz. The quality of fabric is also not such good as they shown in the picture. I ordered lawn and it was another fabric with a big hole in shirt. They are doing job like daraz sellers. Such a cheap brand..

Did Online purchase but didn't received my courier yet it's been almost more than 10 days, worst customer service!
Worst brand it is!
Biggest mistake that I did onlien shopping with Sana safinaz. Worst very bad service.

I ordered over 1 lakhs (about $800) worth of unstitched suits from Sana Safinaz. On the pictures the dresses looked amazing but what I received was total garbage.

The actual dresses looked like horrible replicas! They didn't resemble the product photos at all! Such a waste.

Sana Safinaz charges such crazy high rates for basic garbage.

I contacted them various times without a reply - surprise surprise. They sell their garbage and then disappear.

This is not the behaviour of a thriving company
Karma is going to get them :)

I placed an order on 7.4.23 and my order was supposed to be dispatched and arrived within 20 working days. Today is 7.31.23 and there is no update. Each time I email, we are working on and someone will reach out. There has been no concrete reply from someone that has common sense and can understand the situation and reply to the customer. I have requested for refund since they aren't able to ship my order.and only response I got was, your inquiry is passed on and someone will reply. ( I have yet to hear) I paid $350 for my order and I have yet to see anything back.
This is beyond frustrating experience. There are better vendors you can purchase then Sana Safinaz.

Make sure you pay by credit card or debit card, you are protected by section 75 and chargeback if unsattisfied with items. What you see is not what you get. Get those disputes in. Avoid buying through PayPal as you will have raise dispute with them directly.

This company is an absolute disgrace! I have raised my concerns with them in the correct manner. I even wrote them a several pages long formal complaint letter. They have no formal complaints procedure so they did not know what to do. I have been ill treated by their staff, who have been so rude to me. I have literally had enough. They are a disgrace to Pakistan. I do not understand how the owners do not know about this or are not aware of the disgraceful staff they have! They need to sort their company out and get rid of some A*holes!

I usually never leave any reviews. Before purchasing online i have read many bad experiences but i still finished my order to give it a try. And i must say i was positively surprised.
I have ordered items in june 2019 through the sana safinaz website. And after exact 10 days i received my shipping to canada. They also sent me shipping notification details with tracking number after 4 days of order which gave me the security that its really on its way. The customer service over the phone was available and friendly to me. The clothes were exactly as pictures shown. Xs size fitted perfectly. I have no complaints. I can highly recommend buying it online again. Hope this helps for people out there who are afraid of being scammed.

Sana safinaz are not designers, they are master scammers. Their pictures are insanely edited. Their clothes design on their website are highly manipulated which make you think you're getting the exact same thing. Their original quality is worst than a copy print. I spent $450 on 8 suits and looks like I got my suits from a sewer in Pakistan. Their quality is disgusting. Their pictures are deceiving. Don't EVER THINK OF BUYING THEIR SUITS. The lace will be missing, the design will be altered, the quality is significantly poor. Notice the BORDERS, SlEEVE DESIGN, COlOR, FABRIC QUALITY. Disgusting