Sam's ClubReviews 644

You may be tempted to buy because of good pricing, well do yourself a favor spend a few more $ and order from Costco. From the moment we placed the order there were problems, first 2 days later, they offered the same set for $200 less, called, place on hold for almost 30 mins noone could help then transferred to a supervisor and placed on hold another 25 mins and the paperwork needed to be done took another 15 mins. OK, now items arrives in ripped box and hardware missing. Called again, waited on hold for 15 mins customer rep took my complaint said they had to get the hardware from the vendor and could not tell me how long and gave me a reference #. Waited a week nothing, no email no call no hardware so called again and was on hold for 40 mins while rep spoke with vendor and said it will be sent out but not exactly sure when I will receive it. No tracking no nothing. I won't hold my breath. We will see.

I recently went to Sam's Club like I have for many years at the Roseville, California location to purchase some items. I picked up my items and then went threw the checkout line and handed my receipt to the employee at the exit area. That is when he noticed that the checker had not rung up all the items in my cart. So he referred me to what was suppose to be customer service (which Sam's club has none of!) I told the lady working there that there was an error and that I needed the items refunded and the all the items to be rung up again. So, she tells me that she can only ring up the two items that were not on my receipt. I told her to refund the total order and she refused at first but did it. Then she walked away after the refund and refused to ring my items back up until I told her it needed to be done. She finally completed the transaction and I asked for the manager and she called her up.
I explained the situation to the manager and she nodded her head and then said, 'So what's the problem, you have your items correct"? I told her that her employees have not manners nor do they care about the customers. She stood there looking at me with a blank look. So I told her that I was going to write this up online and let everyone know how Sam's club treats their customers. To which she replied, "Super"!
This is the kind of service that you will receive at the Sam's Club in Roseville, California and I recommend that you do not do business with them if you can avoid it. They do not have good employees working there and the they could care less about their customers or how they treat them. They want your money and for you to get the hell out of their store. Sam's club has lost a customer for life!

Worst service experience ever
Review is more for sams club than it is the swing set, as we have not even been able to put it together yet. After receiving an email almost 3 weeks ago that my order has shipped, I finally called customer care to check on the status. After being placed on hold multiple times, I was told that the freight company did not have the right tracking number and that they would contact me to get it corrected. They did call two days later. After calling, they said that it would be here the following week and I told them I would have somebody at the house each day to receive the order. They never showed up. I had to call again on Monday and was told "sorry" but they had no further explanation. They sent the delivery the next day... it arrived with three main pieces cracked and broken off. I called sams club and was placed on hold for 63 minutes with someone periodically checking in to see if I was still on the line. After over an hour, a "supervisor" got on the line and asked "what's going on?" He was incredibly non apologetic and said "I'll have someone contact you in 24-48 hours". Seriously? I waited over an hour to hear someone would call me back on two days? When I asked how long before he anticipated new, non broken pieces would arrive he simply stated he couldn't answer that. This was supposed to be a great gift for my daughter and it has been nothing but a headache with the service. Hopefully she'll have a swing set to play with before winter is here again. I will definitely be canceling my membership after this is resolved... if it ever gets resolved.

Got a $100 automatic renewal fee for a membership and we have not used Sam's Club for at least 2 years. Called 3-6-19, cancelled the membership and was told that nothing more needed to be done. In April I got a statement from Synchronicity Bank (Sam's Club Card) still showing the $100 due. Tried their phone number and, after 80 minutes on hold, decided to go in the store to the customer center. The clerk there assured me that they could see a zero balance showing on their system and that I should wait until the May statement and contact them if it still showed a balance. On 4-28-2019 a past due amount of $28 was put on my credit report by Synchronicity Bank dropping my score from 814 to 722! Cancelled the card and contacted the bank on the phone. Apologies, etc. but damage is done. Promised me that I would get a letter stating that there is no amount due and that they will reverse the report to the credit bureaus but that will not happen until May 26 as that is the next time they report. Will never go there again!

In January Sam's Club run a special from their web site Buy a membership for $45 and get $45 back' on your first purchase. I paid for the membership on line and my wife and I took the receipt to a Sam's Club to get our member cards. At the club they told us that Sam's Club was not running that kind of deal and that it must have been another entity (like Groupon) that had that deal. Since we already paid and were at the store, we got our cards. Here 2 months later and making the required purchases, we never got the $45 back. Called Sam's customer service and they were no help and indicated that we were stupid and that we did not do the procedure correctly. Well, we must be stupid because Sam's Club did a similar thing years ago where we joined and was suppose to get $10 e-card, never got that either. Than Sam's sent a survey and I slammed them on how ignorant it was for a huge company to cheat $10 out of a person. Only then the local Sam's Club manager email the refund. Should have never tried Sam's Club again. My advice go to BJs or Costco, they have better quality and better prices and they don't scam money from you.

I would give it ZERO stars if this site would let me!

I pull up to a gas pump that had no markings of being out of order after waiting in line for a long time only to find the printer was out of order! Of course the kiosk at the pumps has no way of giving a duplicate receipt; I've been through that before. You have to go inside the main store and wait through the customer service line for a ridiculous amount of time for them to print a receipt. I have to have a receipt for my company vehicle fuel purchases or I will not get reimbursed. So, I spot an open pump on the far outside and get back in my truck to pull around there before someone else takes the pump. No sooner to I do this than the attendant shuts the pump off because of my maneuver. CLEAR ABUSE OF POWER! What a joke! So, rather than walking over and asking me not to do that again, he yells from his little booth, "My door is open; come on over if you have a problem!"ARE YOU KIDDING ME! This is not some school yard game! I yelled back at him, "Y'all can't fix the printer on that pump over there?""Nope", he said. I wanted to kick that little millennial age punk into next Tuesday! But, I just left and bought gas somewhere else.

I had a fraudulent purchase FOR AN IPAD on my samsclub.com account and called Sams Customer Service to have the order cancelled. Not only could they not cancel my order they didn't offer to help whatsoever. I was told to get my money back from my bank. Well my bank wasn't hacked, it was Sams. Why should my bank be responsible for your crappy policies. Also, they didn't care my account was hacked just told me to change my password. I think it's ridiculous that they were not able to cancel an order a WEEK BEFORE IT WAS DELIVERED! There's even a "Cancel this Order" button on the website but it DOES ABSOLUTELY NOTHING! I work in IT Networking and I know how easy an order is to cancel, they just choose not to care! My account is up for renewal and I can promise you I won't be renewing. So just so everyone knows, samsclub.com has been compromised and your account is not safe!