Same Los Angeles

I ordered a suit for my daughter for Christmas. It was to be her special gift. It fit terribly when she tried it on for 1 minute max. We packed it right back up and returned it. Eventually, after I inquired where my return money was ($275) they told me the return was dirty and I wouldn't receive a refund but they could send my the $#*!ty suit for a $12 charge.I got an email that had a gift certificate for the amount but it didn't work and they said it was issued in error. There is no way to talk to anyone at the company so I will continure to email and write bad reviews.

The size chart on its website is inaccurate. I ordered a size small based on their size chart measurements. The bathing suit top is way too small, and does not fit at all. It appears to be for a child based on how small it is. They refused to allow a refund or exchange for the correct size.

Bought 2 suits. One was a demi cup top that I had to return for a size up and it still doesn't provide full coverage. 2nd suit basically fell off my boob's in the open ocean. No matter how hard I tried to fix,pull, adjust it it left my entire boob exposed to a boat full of strangers. So embarrassed and feel like I've been scammed because these are so expensive.

I ordered a swimsuit in 2 sizes and returned the one that didn't fit. Unfortunately, my 2-second mistake of not grabbing a damp cloth to wipe the small makeup transfer onto black (not white!) fabric cost me a $200 refusal-to-restock fee. So, when they wipe it clean and resell it at full price, they will double their profit and take in $400. SAME lost this customer today.

Not recommend to anyone buying from here.
They refused me for even a credit as the item is "dirty" when it was only tried once. Now I see many similar reviews and understand that it's a scam. Also the swimwear is made from very cheap material. Doesn't cost $300 for sure

I never write reviews, however the team with SAME has lost all my future business.
I bought 2 bikinis, fine quality, but one did not fit me so I returned it.
Upon processing the return(2 full weeks) they told me they could not return the top due to 1 mm smudge on the inside of the top; Truly would never have noticed if it arrived like this, or if the handlers made it upon return. After looking at other reviews, I wonder if this is a business tactic to save money. For the price, the payment of sending items back, and now I have to pay to have the item returned to me or let them keep it.
I feel gross after dealing with their service team.

Don't be fooled by this company, they have AWFUL customer service and return policy. Buyer beware given the high cost of these suits I would expect a much more premium customer experience. I received a suit, tried it on and found it did not fit and attempted to return it and they refused the return claiming the suit was damaged/dirty. All the tags and packaging were all in place and by no means was there anything on the suit. Even the image they provided of said "wear" did not show anything. Seeing others online having a similar experience. Really awful first purchase, will never do business with them again

Customer service refuses to refund me for these bottoms because of this spec of fuzz or dust. It's obviously not a stain! I had heard before that they make up excuses to not accept returns and this is proof. The bottoms fit poorly so I returned them, quite simple, but now they are refusing to refund me. I should have listened to others who said the poor quality and rude customer service deterred them from this brand but the ads looked cute so I caved. Never again!

The quality wasn't good at all, but as the don't accept returns from where i am, they made an "exception" and said i can return with store credit. Today they are saying that the item has stains! It was not even worn🤷‍🤷‍🤷‍ ask to pay 12 dollar for sending it back.

The company is TRASH!

I followed SAME's try on policy to a tee but had to return the swimsuit as neither the fit nor style suited me. 17 days after sending the swimsuit back for a full refund, I received an email that I would not be offered a refund as the swimsuit was returned "dirty." Picture attached for reference of said "dirty" swimsuit. SAME offered to send the swimsuit back to me for an additional $12 shipping fee; however, I replied asking for a full refund immediately as the swimsuit was returned in the exact condition in which I received it, but received a reply stating that they would be happy to ship it to me for a $12 shipping fee. Upon further investigation, I realized that SAME is routinely committing consumer fraud as several customers having reported the exact same issue with returns and refunds. Buyer beware, this company is fraudulent.

Help me please! I have been corresponding with the manager since November 2023, this is the second time he has sent me someone else's order. He is deceiving me, in the correspondence with the manager everything is written in detail with photo evidence. I can send you all the letters with him in full!

So not buy from same Los Angeles. They said my return was dirty I barely took it out of the bag and didn't try it on. And on my first order even though I was within the 14 day return they never got back to me with shipping label and then said it was too late. Horrible customer service.

The company would not accept my return claiming it was damaged (which it wasn't!) and refused to give my money back. They said they had to return the item to me, and then asked me to pay for shipping to do so which was absolutely ridiculous! Finally when they shipped the item back to me, the package got lost in the mail. So I literally burned $300 on a swimsuit I didn't like and never was returned to me. Will never ever ever shop here again after this horrible experience

Sizing completely inaccurate. Bought a suit I had saved money for and waited for Black Friday. I am universally a small in EVERYTHING. Ordered a small only to have it arrive and it fits like an XS/XXS. All I want it a medium but instead of exchanging for an accurate size, I have to return and repurchase at full price. Very disappointing that the customer looses out on money because of their inaccurate sizing.

Awful experience! To avoid these crummers highly recommended! Firstly because the quality is poor, not on the level of the price, not strech, cheap materials... not even the bag for transporting the swim suit just a plastic packing bag for delivery. The sizes are not real, too small! And they do not change the and do not produce the refund from Europe!.what happened with me, they refused to exchenge two swim suits which are too small for me, so it costed me almost 500 euros. Which I will never wear...Criminal shame business!

Don't offer international returns? Then don't offer international orders. Also, for those who are wanting to return orders with a USA address they charge a restocking fee. The material of the bathing suits is cheap. The metal strap bathing suits are cheap plastic that tarnish. AVOID THIS COMPANY!

Bought the bikini bc I was in love with the gold chain details. With shipping and exchange it was about $350 Canadian. I wore it one weekend by a pool on a vacation and the gold tarnished from two days! I wrote the company asking for an exchange and nobody has gotten back to me 10 days after my complaint. I would expect for this kinda money I would at least get one season out of the bikini! One weekend is such a waste of money and disappointment.

I wish I had read all these reviews! Scam of a company that claims suits are dirty when you try to return! I will be reporting to the BBB! Absolutely insane.

I never write poor reviews but I feel like I have to warn people about this company. I received my bathing suit with the liner falling off and when I tried to return it (because the fit was not right and the quality was nowhere near what it should be considering the price tag), they refused to refund me because the liner had fallen off in the package and there were 2 small stains on the suit that looked like little fingerprints. They were not there when I sent it back so it was 100% when it was handled by their returns team. It's safe to say I will never purchase from them again.