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Salvage Data

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Kenya
1 review
0 helpful votes
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SD card recovery
January 20, 2021

After they performed an initial screening and determined that all my data could be recovered, there was nothing holding me back from giving them a green light to go ahead. Though it took longer than anticipated in the end, they recovered all my data.

Date of experience: January 20, 2021
North Carolina
1 review
0 helpful votes
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Life savers!
February 16, 2021

Because of lack of reliable cloud access at work, I had 3+ years of course materials on a flash drive. When it was bent and no longer readable, I went to retrieve the content from an external drive that I had used to back it up. The external drive failed... I was panicked. I found Salvage data and shipped my drive the next morning. Within 24 hours of them receiving the drive, they contacted me to let me know that they could recover my drive. Within the next week, I had a new drive with all of my data! I paid more for expedited service, but to me, it was worth every penny. Chris was exceptionally helpful and very professional.

Date of experience: February 14, 2021
Kenya
1 review
0 helpful votes
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All Data Recovered
November 3, 2018

George was a good representative and he kept me looped in every step of the way while their technicians were recovering my memory card. George called me before shipping my memory card and where I needed it delivered. I am grateful for such awesome customer care. Highly appreciate your help folks

Date of experience: November 1, 2018
Kenya
1 review
0 helpful votes
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You Guys Rock
April 27, 2022

I actually recommend you to use this company. They were successful in extracting the information from my hard drive. A costly method of learning how to use One Drive or cloud backup. The communication was excellent, and the turnaround time was really short. I'm so delighted I found them.

Date of experience: April 26, 2022
Kenya
1 review
0 helpful votes
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Even though after the free evaluation they found out that my data was not recoverable, Alex called and explained the reasons as to why and told me that there was no need paying as per their company policy, if they cannot recover data then no payment should be made, which is good.

Date of experience: January 26, 2021
Maryland
1 review
1 helpful vote
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Awful
August 8, 2023

This company promised to complete my recovery in 3 months. It has taken 6 months and numerous follow-ups with zero updates / communication for them to tell me that they can't recover the data- conveniently on the day I press for more information about my case. And they're slapping me with a $40 bill to return my phone without my data. I'm furious.

Date of experience: August 8, 2023
Florida
3 reviews
33 helpful votes
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Terrible
August 5, 2021

Terrible company. They have had my drive for 8 months. Was told it was a basic recovery. Yet 8 months later, I still don't have my recovered drive. I never get updates and when I call them, my rep. Chris tells me approval email is coming, then it never does. They don't return calls or take initiative. Horrible company.

Date of experience: August 5, 2021
Missouri
1 review
1 helpful vote
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I had old floppy disks that I believed held genealogical information. I specifically said that I did not want to
Pay for work on program disks, which I sent along thinking they would be helpful. What I got was useless, obsolete program disks, no data and a $1400.00 charge on my credit card. When I complained, my previously personable account rep went completely silent. There was no file list to view before payment.

Date of experience: August 31, 2023
Kenya
1 review
0 helpful votes
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Excellent service
November 26, 2021

These guys saved my data! I had a internal hard drive crash and they recovered all the data! Pictures, videos and other memories over the years could have been lost with no hope in sight. But I am glad we decided to ship our hard drive. These guys know what they are doing and can do it at a great price.

Date of experience: November 26, 2021
Kenya
1 review
2 helpful votes
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They mean business
March 26, 2019

After my hard drive went out, Dell sent me a new one and had some
Recommendations for data recovery and they were all a rip off. I then
Decided to do a quick search and found Salvage Data Recovery. I called
Right away and booked a quick drop by appointment. I left my lap top
And within 7 business days they recovered my data from my old hard drive. I
Know we can get desperate when we loose our computers as this how we
Survive but be sure to give these guys a ring before you open your wallets
To others out of pure desperation. Alex even offered for me to stop
By any time if I needed a quick tutorial or tune up for my data

Date of experience: March 26, 2019
New York
1 review
1 helpful vote
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Poor customer service
September 29, 2020

After committing to retrieve data from my SD card and settling on quite a significant fee, I have not heard from the company again. I have made repeated attempts to get a status report with no response. The live chat folks know nothing and the assigned rep is a pure salesperson who seems to be working on a commission. They are about a month into this "recovery process." And, still no communications with the customer.

Date of experience: September 29, 2020
Kenya
1 review
0 helpful votes
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Best Service
December 13, 2023

My external hard drive decided to destroy itself, so Salvage Data was recommended. Even though everything was a catastrophic loss, I was given the crushing news with compassion and suggestions and help was offered. Could not recommended this place enough.

Date of experience: December 11, 2023
Kenya
2 reviews
0 helpful votes
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Excellent Data Recovery
November 4, 2021

I am more than grateful to you for saving my data. I thought i would have to restart my projects all over again after my SD card was broken. The team here are supportive and excellent at what they do.

Date of experience: November 3, 2021
New York
1 review
2 helpful votes
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Leaches
June 15, 2023

These people use your desperation of wanting to recover close to heart memories and photos to charge you thousands of dollars. They are truly morally wrong for the way they treat customers. Knowing people are desperate to recover such important memories, they try to leach as much out of you as they can. I was quoted over 5000 dollars for the quickest option to fix a clicking noise in my hard drive. I don't expect any regular person to have that kind of money especially if they are supporting others. Wesley Bowen my sales representative was especially unhelpful and didn't respond to a single message or call of mine. On top of that after waiting two weeks after paying for my hard drive to get shipped back to me, I called asking where it was and a woman answered the phone as if I was the biggest inconvenience to her in the world. I truly wish this company would go out of business for how rude they treated me.

Date of experience: June 15, 2023
Kenya
1 review
0 helpful votes
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The Salvage-data staff was fantastic. A big thumbs up! I thought my dear wife would kill me after my hard drive crashed and I lost all of our wedding photos! Salvage-data literally performed a miracle. They not only retrieved every photo we had lost, but also had my wife smiling, not crying.

Date of experience: March 25, 2022
Kenya
1 review
0 helpful votes
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They helped
December 15, 2023

They were extremely knowledgeable and professional. The technician was able recover all the data from the hard drive and it really saved our company from a nightmare! I cannot recommend Salvage Data enough, and also with his honesty with the work. 100% will not disappoint! Thank you again!

Date of experience: December 13, 2023
Kenya
1 review
0 helpful votes
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Worth it.
January 15, 2021

These folks here aren't cheap but if you really are trying to find a company that can guarantee your data recovery then these guys are the real deal. Got my data back after 2 weeks and it was in a new hard drive. Thanks a lot.

Date of experience: January 15, 2021
Kenya
1 review
0 helpful votes
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Alex was very wonderful to work with. He always made sure that I was updated. I know that those files and pictures was hard to recover since the drive is a bit old but you still did. Thank you so much.

Date of experience: October 1, 2022
Kenya
1 review
0 helpful votes
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A+++ Customer Care
January 12, 2021

If I ever experience another data loss problem then I definitely know who to give a call but hope it never happens again, it's really disappointing. Anyway, Salvage Data reps were easy to get hold of and in 12 working days they had recovered all my data! They also provide a FREE evaluation before starting the recovery process so you can decide if to go ahead or not.

Date of experience: January 12, 2021
Kenya
1 review
0 helpful votes
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They are the best
December 15, 2023

When my hard drive failed. I searched the web and found SALVAGE Data services and called them. After few minutes on the phone with one of their technicians, I went ahead and sent them the hard drive. Soon after getting it they called me back to let me know that they were able to recover almost all of the data. They saved all the files we thought were lost forever, they were professionals, courteous and great to work with at all time. I will certainly recommend their services to anyone who experiences a hard drive crash and needs data recovery.

Date of experience: December 13, 2023

Overview

Salvage Data has a rating of 3.1 stars from 152 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Salvage Data most frequently mention hard drive, recovery services and free evaluation. Salvage Data ranks 4th among Data Backup sites.

service
67
value
67
shipping
62
returns
61
quality
65