Tried the other CRMs and Salesforce is just so much better. It's not cheaper, but it's better because it more flexible and more sales people already know how to use it.
I tried it a few times... yeah it's a good platform but its way too expensive
Salesforce is the gold standard of CRMs. But for a small business, the question is, do you really need it right away? I think the answer is not so clear because Salesforce isn't cheap. Using spreadsheets or cheaper/free CRMs (Sugar CRM for example) are reasonable alternatives. However, if you believe your business is going to grow quickly, it still makes sense I think to pay for Salesforce. To save money, you can have your sales people share accounts in the beginning. Also, look around for discounts because Salesforce is always interested in bringing in new, growing companies.
Maybe I am alone but Salesforce is very complicated to me. I realize it is robust, but I wish there was a simple UI so it didn't take so long to do simple tasks.
We use SF IQ to manage our customer lists and overall its been a benefit to our company. However, Salesforce IQ service isnt the same as other Salesforce products. I've found it's harder to get responses and they're not as timely but overall it's great for small business.
It works but they lock you in and charge you for everything. Better for their business than your own.
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