S World Electronics

I purchased an OMD camera which costs over $1000. S World Electronics took half for deposit and never delivered the product. I have emailed and left messages numerous times. No one got back and my money has never been returned. I purchased it in early March. You either return my money or you send me the product. If not, you give me no choice but to report this to BBB or CTV news. I will let the world know that you are such a scammer in this covid time.

Normally I don't write review but for this company I would have to write. They are amazing... Highly Impressed with their service and product. I received my camera which is not canadian version but sometime I buy international versions too and s world is my first choice now in camera gears for me. I will post photos too on google after my tour. Thank you

This has been the worst shopping experience of my life. I deeply regret ordering at S World Electronic.
I ordered a camera worth $1100 on January 24,2021. The little ad "shipping within 2 business days" helped my decision as I needed this quickly. I trusted this ad. The delivery date was 2 weeks after my order. It's a bit long, but I agreed to it and the salesman on the chat confirmed that I will get my order within 2 weeks. After a week and no update of my order, I contacted them. Since that day, I've been told, each time I asked, that my order will ship today or the next day for sure. They did this for 3 weeks.
For example, on Feb 1, they emailed me "We would like to let you know that the entire logistic system is running slow therefore your order will be out for delivery by Tuesday and you will be advised with live tracking details via email. Also your order is going on priority shipment, so you can expect delivery within 2-3 business days." And this went on and on, giving me excuses and always saying I will get my order soon.
On March 16,2021, they created a Canada Post label. I was really happy, the delivery date was supposed to be on March 22. But after few days, I realized that the package has never been picked-up. It was just a label. They told me it has been picked up, but Canada post informed me that they don't have it.
Today, March 23, after asking several times a reimbursement and/or an update on a delivery date, I received an apology email offering me a reimbursement of 5% of my order. I would have agreed if I had my order in hand, but I have nothing, not even a clue about when it could be shipped.
So after one month, I have no order and no reimbursement. I will update my review, if I get one of them.
On Feb 23, I've been told I would be reimbursed within one business day... on March 2, I received the reimbursement, finally.

I want to thank sworld electronics for offering incredible discounts on its products. I wanted to buy a new camera lens, and as I had a low budget, I couldn't find a good deal anywhere else in Canada until I landed on sworld. It has some of the best products listed under its stock clearance sale, which helped me buy the lens I truly required. Really impressed with this store!

Very disappointing. Customers service is poor. This company doesn't care about its customers at all.
I ordered a Fujifilm camera on January 27,2021.
I paid via e-transfer the same day.
I received an email on February 1,2021 saying that the shipping process was in progress.
After contacting them on February 15th, they sent me a Canada Post tracking number. Delivery scheduled for February 22.

Since then, every day is a new excuse, the last one... the warehouse in Canada is closed and delivery will be done from Hong Kong.

The shipment was supposed to leave yesterday and I received no tracking number.

So from January 27 to March 2, still waiting for my camera...

The worst experience I have ever had.

This is my first experience with S World Electronics, but I will definitely think of shopping here again. I got an excellent deal on a nice package with some neat extras!

Unless you want to give away money, do not order from S World.
Placed order on Feb 19th, after repeated excuses from Jai(ripoff rep), did not receive camera lens ordered and after promise from Jai to refund immediately, repeated emails requesting status of refund, have not heard back and it is now April 22nd.
Have launched complaint with BBB(better business bureau), and they are also waiting for response from S World.
If you read all the reviews you will see a constant, no merchandise received and no refund, and after that, S World will quit replying and your money is gone.

2 months waiting! No camera No money…

2 months waiting! No camera No money back!
2 months ago we ordered camera-2200$... after a few weeks waiting asked several times- what's going on? Where is camera?
Always was answer- problem with Canada post.
8 days ago we called to Canada Post asked what's going on with such parcel, they answered that they even didn't get this item from seller! So was created only label and that's all! In the same day we connected with this shop and they again said that problem with Canada post -Canada post lost our camera... and we asked of refund! So 8 days ago we asked of refund and still NO refund! They just lie that they will return today or tomorrow money!

If you're searching for a fab deals, you must check out this website. We got a Samsung S20 Ultra 512GB(Special Edition Phone) at the best discount we could have asked for. The product was well packed and delivered quickly, without any hassle.

Think carefully before you deal with S- world electronics INC/Marketplace!
Read all the reviews! This is really bad!
Order was placed March 12,2021 and 2 weeks delivery. Unable to contact them via chat, email or phone. Then after a week of trying to contact them, they came online and told me things are back to normal and told me I will get my phone Monday April 12,2021. See the chat below. I have no tracking number and no phone. Can you trust a company like this with your order? Think twice before you order.
Wasted a lot of time and energy dealing with them. Whatever Jai told you about delivery date can not be trusted. Unable to contact since Monday April 12,2021, selectively off line.

Conversation started on: Friday, April 09,2021, at 00:40 (GMT+0)
[00:40] S World Electronics: Welcome to S World MarketPlace, if you need help simply reply to this message, we are online and ready to help.
Say HI to know more...
[00:41] Andrew: Name: Andrew
Email:
Department: New Sale
Comment: Hello
[00:41] S has joined the conversation
[00:41] S: Hi
[00:41] Andrew: Is this Jai?
[00:41] S: Yes
[00:41] S: Jai here
[00:41] S: Your order already left
[00:42] Andrew: I did not receive any tracking detail
[00:42] S: Yes, going to receive soon
[00:42] S: I have today's shipped order list that's why told you in advance
[00:42] Andrew: order is with courier now?
[00:43] S: Yes
[00:43] Andrew: When can I receive the phone?
[00:43] S: Monday
[00:43] Andrew: by FedEx?
[00:44] S: Yes
[00:44] S: by FedEx
[00:46] Andrew: What if I don't get the phone by Monday?

Decent choice of gaming products. I wanted a Nintendo Switch. I got the product at fair price, with quick delivery! Overall, I rate S World 5/5 stars based on my shopping experience.

Undred people (and me) have been thief by s world this last months.
They are liars and they don't respond anymore once you asked to be refunded.! DO NOT ORDER THERE!

I purchased a Fujifilm camera on Sep 30 and is told to wait 10 business days to be delivered. A few days later, I got a email indicating shipping in process. That status keeps unchanged until today after more than a month!
On the 15th Oct, I reached them regarding the status. And they replied it would be delivered in 1 or 2 days.
On Oct 21, I reached them again and they replied it would be delivered in a few days because the Canada Post only come to pickup on specific days. I waited until Nov 2nd, nothing is happened. Then I searched web and found there are so many complains just like my case. I contacted them asking for refund. They promised it will be refund in 24 hours. One day later, I asked them again and they replied it should be today. I waited one more day and nothing happened.

Keep away and It is basically a scam!

I bought a sigma 85mm f/1.4 dg dn art lens (sony e) From s-world electronics. $1,264.88 Mailing address: 2 County Court BLVDSuite # 400BramptonON L6W 3W8 (I believe this is a mail box address) My Order #******* Placed March 6,2021.

I paid Half upfront via CC, they said they would take the second half when the order is ready to complete and ship. If that was so. That is fair. They did take the second payment from my CC Since they said taking the final payment off my CC means they were shipping it out and I would receive a waybill shortly. Since then, I received no information about the order. When I placed the order, their website said STOCK in their Winnipeg, Manitoba Location (I think that is a fraud, if it is NOT in stock and they advertise it is, apparently is just mail drop and pick up location.) I finally emailed since they said they would ship within the week when they took my money. Then in a response email, they told me they were going to ship it within the next week. That never happened, I have sent them 3 other emails with NO response from them. They seem to do this to many people When they are having issues getting products, which from review sites seems half the time. I am now one of them. I gave them a lot of opportunities, but now it is just ridiculous, Lens or refund! Customer service is everything, If you say on your own, what you will do for people, you should do it. Or explain the issues you are having, possible your customers will understand.

Had ordered Nikon AF 24mm F/2. 8D block from SWorld Electronics. Quite satisfied with the product. They always provide timely delivery and within budget. Love to shop from SWorld.

TL: DR: Do not be fooled by the low prices. S World is a fraudulent company that is using your cash to cover other pending orders.

I have filed a small claims lawsuit as of April 23rd, and I intend to file a police report for fraud on Jai@ S World.

——

I ordered a Song lens on March 31st 2021. I was promised a tracking number by April 8th.

They indicated it was in stock before purchasing, and confirmed it again after the order was put in.

I asked this confirm again as every reviews on this company pointed to gray market products shipped from Hong Kong.

I was told the shipping date of April 8th was final. On April 8th - no news. I emailed 3 times and was told it would be shipped tomorrow, April 9th.

I again emailed 3x times between April 9th and 14th. It was to be shipped on the 14th or else a refund would be processed by the 16th.

Neither happened.

On April 18th, I was giving excuses on logistics and that my order would be shipped by the 20th.

It didn't happen, and now it's radio silence.

Jai@ S World is a thief and a fraud. They will lie, deflect and avoid you. Do not be lured by the appeal of low prices.

The best place to buy camera and lenses.
The employee JAI is the best person to deal with. Very authentic product better than bestbuy and Henry's. This guys beat anybodies price.
Jai you deserves this thought!

******The greatest thing that you can do in life is to live to your peak and to set an example that there is a way to live beyond all limitations.*******

Looking forward to do business in a long term period.
Gobinath.

I ordered an Aura Pink Note 10 on June 24,2020. I was told that if I paid via e-transfer, they would update the order status from "On Hold" to "Processing" immediately, so I did. I checked the next day, the status was still "On Hold." I contacted them via chat and it was only after then that they even bothered to change the status to "Processing."

Two days later, I checked and the status was still "Processing." I sent messages on June 27th and 29th to ask when they would be processing my order, and I received this same generic response, "... your delivery expected date is July 3rd. We kindly request you to be patient. We are committed for our delivery date, not the shipment date." I was getting concerned since July 1st was a holiday, and they assured that the item would be delivered July 3rd.

On July 2nd, I was terribly disappointed to find that, at 1pm (during my lunch break), the status was still "Processing!" I sent a chat message to follow up, and it was only then that they FINALLY responded with, "I will contact the warehouse." At 1pm? I finally received an email at 5:44pm saying that the order had been "shipped," and was given a tracking number.

I checked the tracking number, and found that the shipment information had been sent at 3:19pm on July 2nd, after which it had been picked up by FedEx at 6:24pm. I received an automated call from FedEx that I should expect it to arrive before 12 noon on July 3rd. However, at 4pm, it still had not arrived! I called FedEx, only to be told that it had left Ontario at 1:51pm on the 3rd, and that even though it was sent as "Priority Overnight," it would be impossible for me to receive it on July 3rd. I had an appointment at 5pm and had to leave home so I had to wait til the last minute before I finally decided to have the shipment re-routed to the nearest FedEx authorized ShipCenter rather than have it arrive when no one was home to sign for the package and then cause further delay to receive it.

I contacted S-World on Saturday via chat, and asked why they did not follow up with their warehouse earlier even after I sent messages to ensure that they would send it and I would receive it on July 3rd as they promised. The person I had a chat with insisted, "our commitment is delivery date, not shipping date." I wonder if that person knows the difference between shipping and delivery. Because the SHIPPING definitely AFFECTS DELIVERY. How can a delivery date of July 3rd be assured if they won't ship the item EARLY ENOUGH? The person seemed not to understand my point: How can an item definitely be delivered by a certain date if it was not prepared by their warehouse within an acceptable timeframe for it to be delivered on time?

I wonder if I had not followed up at 1pm on July 2nd, what would have happened?

Today, I had to pick up the parcel from the FedEx ShipCentre. But to my utter horror, it was not the correct colour of the item that I had ordered! I tried to send chat messages and to call them on the customer care number written on the warranty form they sent. NO REPLY TO MY CHAT MESSAGES!

They used to respond VERY QUICKLY to my chat messages when I was first inquiring, and even after I had placed my order. However, now, they NEVER responded to my chat messages! Finally, I received an email saying, "either keep the phone and we will offer 15% compensation or send it back to us and we will send you the correct phone." I hated the colour of the phone they sent!

I am still awaiting their response (VERY, VERY SLOW) to my email.

I DO NOT RECOMMEND ANYONE TO PURCHASE FROM THEM. THEY OFFER TERRIBLE SERVICE, AND THEY SOMETIMES ARE RUDE WHEN RESPONDING (I received a message saying, "There is nothing like ignorance." How could they say that when they didn't even seem to understand the difference between shipment and delivery dates?)

If I could give the lowest rating, I would.

I love that everything is communicated clearly and that all emails were thorough. Payment is quick and the whole process was so simple to use! Will definitely do this again, if needed