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Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
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I Love these Tools. I started with the whole set in the hard plastic case 20 years ago. They Still Work and can be used with the New ION Batteries. I have since bought the Hedge Trimmer, another Drill, a Spreader, an oscillating tool, and weed eater. Now won't buy any other Tool. I used my old circular saw on my deck last year. Batteries are awesome, They lasted Hours. I am a True RYOBI Customer. Love their tools.
I bought a ryboi p7171 led spotlight, it is the brightest light I have ever seen, it's great light's up the whole yard.! Buy one yiu won't regret it.
This TINY pressure washer is AWESOME I didn't want another large power tool to store but needed to clean my deck and concrete patio this little green machine did the job and i still can't believe how tiny i
My son bought a Ryobi led light/PCL660, he knows i love this brand. I wasn't dissapointed. Truely great tool.
Me gusto mucho por su peso es muy ligero en comparación con otras marcas que utilizaba siempre tenia un dolor en la mano, cuando use ryobi note la diferencia y estoy satisfecho
First set of Ryobi tools great set of home owner tools no issues so far pretty happy at the moment prices are great.
Recently I moved in a new house and in order to install my curtains and others items, I bought a chargeable Screw-driver + Drill and I could not imagine how did it make my work so easier. I never worked with this kind of tools before and now I realized that I should buy it earlier to make my work easier rather that manually working with a screwdriver.
Very helpful. Went out of their way to help me. Helped me get a nail gun plus charger and battery, also a blade for jigsaw.
I'm very pleased with this product. It's light so it doesn't weigh much That my mother of 80 years can use it too.
Ryobi Tools have been a favorite of mine for many years. Currently, I have seven other Ryobi tools!
Bought another brands tool for more money, it broke inside of a week. Exchanged it for a ryobi on the recommendation of the sales clerk. I gotta say it's turned out to be far superior. Great tools, now I have a green fleet.
I have used Ryobi tools as an electrical contractor and have received good reliable service, light weight, easy to pack, and power full, to do the any job, quick and professional, I have found Ryobi engineering excellent. I just bought their six tools sale at Home Depot. Vandertoolen electric comp. 2313 Makenna court Holladay Utah *******
I have bought brands such as B&D, Milwaukee, Craftsman etc and considered to be OK, but then came along Ryobi and as quickly as they came out with a tool that was needed I bought it. I have purchased all of my Ryobi tools from my local Home Depot. They always seem to have some deal going on and very knowledgeable. Just recently bought a circular saw and was directed to a deal to buy two batteries and get the circular for free. I was going to purchase the circular only. I keep coming back for the deals, the product and the help.
Not happy at all bought 2 air blowers one is working fine other one is not working take it back to home depo it was more than one year so they didn't return it still has 3 years warwnty with manufacturers called Ryobi they send me to there authorized dealer they keep it for 3 weeks after that they denied by saying its not covered under warenty because I use wrong gas while I am using same gas in both back pack blowers now the agent want 40 dollars for looking into it than he will give it back to me very unsatisfied I am a professional I have 3 lawn moterd chain saw and all other equipment I know what to use in these very upset Still 2 years left in warranty J paid 40 dollars and when I get it back it was all unassembled now tech wants 100 dollars to assemble it
Its a rip off don't trust Ryobi warenty
Not satisfied at all
I've been using my Ryobi tools for over 10 years and have not had a problem with any of them batteries are still good everything works great
I have used virtually all competing products and Ryobi out cuts, trims and blows the rest! Ihave recommended this product to several friends
My Ryobi chain saw is the best little chain saw in the land. It is easy to use, even for seniors. It is lite and long running. It's good, great and grand.
I wanted s real great gift for my DAD who has this passion for DIY and renovations. Something for a retired government official who I love to see working with ease and comfort using safely his carpentry tools. The RYOBI COMBO KIT 6 TOOLS is just heavenly perfect for him. And its a real bargain, in fact a steal. Don't tell DAD!
My first Ryobi blower last me almost four years. I'm sure this one will last as much or more, they are light and very efficient.
No pull cord! The way fuel prices are this 40v brushless self propelled lawnmower is going to save me time an money!
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.