business logo of RushOrderTees

RushOrderTees

Overview

RushOrderTees has a rating of 4.9 stars from 1,529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RushOrderTees most frequently mention customer service, live chat and top notch. RushOrderTees ranks 4th among T Shirts sites.

service
118
value
100
shipping
92
returns
38
quality
114
This company responds to reviews on average within 1 day
How would you rate RushOrderTees?
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Florida
1 review
0 helpful votes
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Custom Long Sleeve T shirt
November 26, 2022

Excellent - so easy to pick a style and custom design a shirt. The website was very easy to navigate. I called a day after my order was submitted to make a slight change, they were so helpful and accommodating and the shirt came out perfect!

Date of experience: November 26, 2022
Heather F. RushOrderTees Rep
over a year old

All of these stars got us looking festive with some holiday shine! We really appreciate the glowing review and glad you found the process so fantastic!

Texas
1 review
0 helpful votes
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Excellent Customer Service
July 17, 2023

I needed help understanding if I needed to respond to an email concerning my product design. Angel helped me in a timely manner and explained all that I needed to know so that I felt confident. Thank you, Angel, for being so professional and assisting me with great care today!

Date of experience: July 17, 2023
Heather F. RushOrderTees Rep
over a year old

Happy to hear you were in good hands. Thank you for this!

Texas
1 review
0 helpful votes
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Great service! Luke is the best!
August 4, 2023

I had never used RushOrderTees before, but the designer tool is SUPER easy to use and understand. When I had questions about my pricing, I got immediate support via chat, and both Angel and Luke were incredibly helpful! Luke in particular was super knowledgable and answered my questions easily. And, it may seem small, but when I was transferred to him for help, he was able to just read the previous messages – I didn't have to explain my issue all over again. It's a smooth system, and both the process and the staff honor customer service!

Date of experience: August 4, 2023
Heather F. RushOrderTees Rep
over a year old

The force is strong with him, we are so glad you received such quality service. Thank you!

North Carolina
1 review
0 helpful votes
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Great Customer Service on order update
February 13, 2023

I just want to say thank you to Luke L for looking into my order placed early Feb. After about two weeks, one begins to wonder about the status. I gave Luke the order number and he quickly reached out to the proper company representative for the status. The update was music to my ears as the order is shipping immediately and Luke even provided the tracking number. Very timely as I want to wear the item to a baskeball game in five days. Thank you again Luke for giving me comfort.

Date of experience: February 13, 2023
Heather F. RushOrderTees Rep
over a year old

He is fantastic and I am so glad he was able to help you out with this. Thank you!

Oklahoma
1 review
0 helpful votes
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Fixed the problem
March 24, 2023

Thid time was the charm. After leaving a couple reviews I was contacted by their customer service rep who wanted to fix the problem. She was very apologetic and wanted to make things right. A new CORRECT order was received within a couple of day and everything was right.

First time I received my order they forgot to put the design on the back of shirt so I had to send back. When I received my new order the front design (left chest logo) was crooked and some shirts the logo was to far center. Frustrated to say the least

Date of experience: February 22, 2023
Pennsylvania
1 review
0 helpful votes
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I just drove over to the printfly facility to pick up my order of shirts! What a cool place! The staff was extremely friendly and helpful. They instructed me to sit in the waiting room while I waited for them to bring out to me my shirts. The waiting room had a really cool graffiti artwork on the wall with comfy couches and chairs. My sales rep greeted me with my shirts. It is really nice to get to meet the people who you trust to take care of your order. My shirts came out perfect and I can't wait to place another order!

Date of experience: October 14, 2019
Alyssa S. RushOrderTees Rep
over a year old

Hey Mary! We appreciate the compliment about our facility! Let us know when you want to come back for some more shirts!

Illinois
1 review
0 helpful votes
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Online chat with Geraldine
May 15, 2023

I had an issue with my file not printing the way I wanted it to and the online options were not helpful. I enlisted the chat line and Geraldine assisted in changing the options of the file so it would print the way I wanted it to. She was very helpful and quick to fit the issue

Date of experience: May 15, 2023
Heather F. RushOrderTees Rep
over a year old

She is such an expert at this, love to see you were in good hands. Thank you!

Florida
1 review
0 helpful votes
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Beginning of a beautiful business partnership
February 8, 2023

Justyne was super helpful in answering my annoying novice questions. The agent before her was eually as helpful, however I didn't record his name. I am looking forward to seeing my final product (and price).

Date of experience: February 8, 2023
Heather F. RushOrderTees Rep
over a year old

No question is ever annoying, we want to set you up for success, so glad Justyne could do that. Thank you!

Denmark
1 review
0 helpful votes
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Excellent Service
April 28, 2023

I was working w Joshua F, and he really helped ease the process for me. I had 161 custom shirts he helped with the customizations as well as keeping me in budget. Will definitely be a returning customer.

Date of experience: April 28, 2023
Heather F. RushOrderTees Rep
over a year old

We look forward to continuing to work with you and you're in great hands with Josh! Thank you so much!

California
1 review
0 helpful votes
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Hats and shirts for alopecia walk
September 14, 2023

Wanted to order shirts and hats for my husband and I for an Alopecia Walk at the end of the month. Was having trouble with the site and accessing live chat on my desktop. I ended up placing an order I wasn't completely happy with, but with timing, it had to be done. I then never received a confirmation. Was finally able to connect with Chat on my laptop and had the pleasure of having Luke help me. He was able to help me confirm my order, discovered that my email was incorrect and got it corrected, helped me with the quantity of hats I actually wanted and saved me money from ordering more than I needed. He also helped me verify the design for my shirts. Very helpful. Great, friendly customer service is hard to come by these days. I very much appreciate the effort put in to help me. Thank you so much. I look forward to receiving my order. Have a great day.

Date of experience: September 14, 2023
Heather F. RushOrderTees Rep
over a year old

We love to hear we could have a hand in making a special day great! Thank you for this lovely feedback!

Canada
1 review
0 helpful votes
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I ordered a sweatshirt with a custom design; the design and quality of the shirt they sent were very good, except the size was too big. Their excellent customer service promptly sent the same shirt one size smaller so I was very pleased with that. However, I was disappointed with the placement of the text on both sleeves despite my trying to be explicit with my request to have the text on the outside of the sleeve. The finished product had the text on the inside of the sleeve.
While I was disappointed with the text placement on both sleeves, I would still recommend RushOrderTees but would advise customers to call if there are any explicit requests.

Date of experience: December 28, 2023
Laura W. RushOrderTees Rep
over a year old

Hey Al! We appreciate your review and are always happy to help! Please feel free to reach out to us and we are happy to help get the sleeve print placement corrected for you :)

Pennsylvania
1 review
2 helpful votes
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Worst t-shirt company I have ever ordered from. Worst customer service I have ever experienced. I have never been more unhappy with an order I've placed for my agency than when dealing with RushOrder Tees. They sent me the completely wrong color shirt and refuse to make it right at no cost, but want me to pay again. Impossible to get ahold of their customer service reps. I've been waiting 2 weeks to talk to someone about this order and when they finally emailed me back, they are out of office. Complete crap. DO NOT RECOMMEND. Will warn on every site I can.

***After I left several reviews of this company, a member of their service team reached out to me and completely made everything right and sent me the corrected order at no cost. He was very helpful, understanding and kind about the situation. Will use again if dealing with this same representative.

Date of experience: August 22, 2019
Massachusetts
1 review
0 helpful votes
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Fast-Clean-Professional
August 9, 2023

From the web-site to design to placing the order. It is amazing how your team has really done a great job making the process as easy as ordering a Big Mac at a drive up window. The only difference is the product from Rush Order Tees exceeds ones expectations, not like the Big Mac...

Date of experience: August 9, 2023
Heather F. RushOrderTees Rep
over a year old

Now if we could just help you with your Big Mac! Glad you loved the service, thank you for this!

Missouri
1 review
0 helpful votes
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Improper placement of American Flag
June 29, 2023

An otherwise nice shirt was ruined and is now trash in my opinion due to the improper placement of the American flag. Because the flag was placed on the BACK of the shirt sleeve instead of the side of the sleeve, the flag is now backward. As an Army veteran, I cannot wear the shirts with the flag backward. I suggest that if you are going to offer to print American flags on shirts for people that you take the time to understand the proper way of doing so.

Date of experience: May 30, 2023
Heather F. RushOrderTees Rep
over a year old

Hey Dan,
So glad you were able to get this resolved with Colleen. The reprint is in production and should be shipping out shortly. If you need any further assistance, don't hesitate to contact us at customercare@rushordertees.com
Best,
Heather Fox
Customer Experience Team
1-800-620-1233

Massachusetts
1 review
0 helpful votes
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I had 3 t shirts made and one i thought the design was a little small so they went and remade it for me no questions and did it quick! Now Im already for the aug 5th ABBA tribute band!
People are gonna freak out when they see my original design T shirt of Agnetha Faltskog who happens
To be the prettiest women in the universe!

Date of experience: July 21, 2023
Heather F. RushOrderTees Rep
over a year old

You were a pleasure to work with Rick, hope you enjoyed the show! Thanks for the review

Florida
1 review
0 helpful votes
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Helpful and professional
August 8, 2023

Angel has helped me through this ordering process. Came back with many revisions and he was patient and knowledgeable through the entire experience. Hoping we love the shirts as much as we love the service.

Date of experience: August 8, 2023
Heather F. RushOrderTees Rep
over a year old

He really lives up to the name Thank you for this!

New Jersey
1 review
0 helpful votes
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Extraordinary Customer Service
February 15, 2023

When a shipment looked like it wasn't going to arrive in time for my event, I contacted them about my emergency situation. They worked with me to resend the shirt through a faster means. The shirt arrived as promised, looked exactly like I wanted, and was good quality. A+

Date of experience: February 15, 2023
Heather F. RushOrderTees Rep
over a year old

I am so glad we were bale to get you your order in time for your event. Thank you so much for this

Kentucky
1 review
0 helpful votes
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Great customer service!
May 16, 2023

We have a shirt that needs a reprint, but we were inquiring about the status of the reprint. Angel was very helpful in tracking down the status of the reprint and letting me know that we will have tracking information by the end of day. Thanks!

Date of experience: May 16, 2023
Heather F. RushOrderTees Rep
over a year old

We are so glad he could help. Thank you!

Oregon
1 review
0 helpful votes
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HIGHLY RECOMMEND!
October 30, 2023

Wonderful customer service, which sadly, is rare these days... The hoodie I ordered came and the logo transfer was perfect. The problem was the 'hoodie' portion (head) was almost a 'small size'. I could hardly get it over my head. Rush Order Tees responded to my request quickly and asked for a picture. I sent one and they offered to send me a new hoodie with the same logo, They sent it (at no cost to me) and the hoodie portion was fine this time. Great product and even better customer service. HIGHLY RECOMMEND!

Date of experience: October 30, 2023
Heather F. RushOrderTees Rep
over a year old

We were happy to help you with this and so glad we could get you a garment you love.

California
1 review
0 helpful votes
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Jacket Defect Support
June 13, 2023

Jessica Moss worked with me and my team after we received some faulty products. After we received the products we noticed some of the jackets had issues with the build so we reached out and received wonderful support. Jessica was extremely patient, helpful, and kind with the entire process and made sure all the information was correct before we continued on. The entire experience was professional and patient which made the process exciting.

Date of experience: June 13, 2023
Heather F. RushOrderTees Rep
over a year old

Real people. Unreal service. We love seeing examples of this with our team mentioned by name. Thank you so much!