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RushMyPassportReviews 5,128

3.5

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RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


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RushMyPassport Reviews Summary

RushMyPassport has a rating of 3.5 stars from 5,128 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

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Bobbi K.
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I contacted RushMyPassport on Sat, May 12 and received my daughter's new Passport today Mon, May 21. Step by step directions were provided & confirmed over the phone and also emailed to me. RushMyPassPort sent me a status update throughout the process and provided a customer service representative who I called for additional questions. The entire process was easy and professional. I recommend them to anyone who needs to expedite a passport.

Date of experience: May 21, 2018
Vidal G.
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I called and spoke with several employees and everyone was professional and helpful. My only feedback would be to better illustrate the difficulty of the walk in experience when so many passport locations (library, post office, county clerk's office? Are booked weeks in advance. This might only be applicable in Las Vegas, but letting future customer's know this difficulty can help alleviate some of their stress moving forward. Thanks

Date of experience: May 21, 2018
Jerry B.
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May 21, 2018

Date of experience: May 21, 2018
Cindy J.
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Quick, simple and well done
May 20, 2018

Quick, simple and well done. Bravo!

Date of experience: May 20, 2018
Dan I.
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Absolute lifesaver
May 19, 2018

Absolute lifesaver. Days before getting on a plane for a trip planned by my daughter I discovered my passport was expired. Rushmypassport was able to save the trip and get my passport renewed in two days.

Date of experience: May 19, 2018
Julie H.
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I received regular updates about the status of my order, and received both my passport and passport card earlier than scheduled!

Date of experience: May 19, 2018
Debra T.
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May 16, 2018

Date of experience: May 16, 2018
Bernard P.
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The service I received from Rushmypassport was beyond expectations and will not hesitate to use it again

Date of experience: May 16, 2018
D V.
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The service was presented well
May 15, 2018

The service was presented well - easy to understand - clear - to the point - detailed checklist. I only had a minor question about the process - like if I needed to order on a particular date if I was not going to be at home the next day. I got the answer which I understood and ordered appropriately. The service took less than estimated - so thumbs up - excellent job!

Date of experience: May 15, 2018
Ed R.
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Rush My Passport literally saved our vacation. We had forgotten that child passports are only 5 years, and with just under two weeks before vacation discovered that the passports for both (now grown) children had expired. RMP was calming, professional, and patient as we went through the process. Our two new passports arrived with 4 days to spare. Great bunch of people.

Date of experience: May 15, 2018
Carl S.
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Quick, professional, and reassuring
May 14, 2018

Quick, professional, and reassuring

Date of experience: May 14, 2018
Samer U.
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Quick easy excellent service
May 14, 2018

Quick easy excellent service.

Date of experience: May 14, 2018
Susan H.
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Wonderful experience!
May 14, 2018

Wonderful experience! Everything is laid out for you. I made a mistake and called customer service. She (I wish I had written her name down.) was so pleasant and helpful.

Date of experience: May 14, 2018
Cheryl W.
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Just awesome service!
May 14, 2018

Just awesome service! Got my passport in two days that I needed to start a job. Customer service was fantastic! They made sure I had everything I needed! They walked me through the confusing paperwork every step of the way to make sure it was correct and in order. My only hiccup (no fault of them) was I had a short form birth certificate that did not have my parents names listed. This required me needing to obtain a long birth certificate before they could proceed. They offered websites I could acquire one fast. Sadly, the State of Pennsylvania is current running 40-50 business days in processing alone. I had to drive to Scranton, Pennsylvania to aquire one in person for the same day. My advice check your birth certificate! Once I had it, my package was off via FedEx within 3 hours to them! Just awesome!

Date of experience: May 14, 2018
Taylor C.
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I cannot say about this service from customer service to ease of applying / receiving: never thought renewing my passport could be so effortless and fast. The entire process is walked through from detail list online to agent on phone. Applied Tuesday overnighted Wednesday had passport in hand Friday. Was in Italy on beach Monday. I highly recommend to all.

Date of experience: May 13, 2018
Isabella P.
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May 13, 2018

Date of experience: May 13, 2018
Satisfied C.
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Honestly, despite all they're great reviews, I was still nervous to use them since I'd never used these type of services... was it a scam? Will they steal my identity? Will they deliver on time? Or at all? Well, after all was said and done, there's absolutely nothing negative i can say about the entire experience! I called many many times for support and questions (not that the process is difficult, just for my peace of mind) and each time i got a different person, but each time they were super nice, extremely patient, professional and helpful. They did everything they said they would. I would definitely recommend them. But of course it's better NOT to lose your passport lol! Thanks Rush My Passport.

Date of experience: May 11, 2018
Sam Z.
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Quick and clear
May 9, 2018

Quick and clear. Thanks!

Date of experience: May 9, 2018
Andrea H.
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My experience was 5 stars plus!
May 9, 2018

My experience was 5 stars plus! The whole process was so easy and so quick. My passport came earlier than the original date and that made me even happier. All of the directions are very self explanatory and totally worth the cost.

Date of experience: May 9, 2018
Bobby F.
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Very efficient staff
May 9, 2018

Very efficient staff. Anyone who needs a passport quickly, I will wholeheartedly recommend them.

Date of experience: May 9, 2018