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RushMyPassportReviews 5,128

3.5

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RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


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RushMyPassport Reviews Summary

RushMyPassport has a rating of 3.5 stars from 5,128 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

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janet R.
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Prompt, delivered as promised and ahead of schedule.

Date of experience: August 21, 2018
JS A.
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August 20, 2018

Date of experience: August 20, 2018
Linda G.
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Tandra was assigned to my expedited passport
August 20, 2018

Tandra was assigned to my expedited passport. She did a fantastic job making sure all forms were properly filled out and complete. She was extremely courteous and thorough. The continuous feedback on where the passport was in the process was very good. I only had 10 days to get my passport renewed and it happened very quickly and was super easy. Thanks for making my upcoming travels possible!

Date of experience: August 20, 2018
Mary P.
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August 20, 2018

Date of experience: August 20, 2018
Nick D.
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Quick communications, customer service reps were knowledgable about all aspects of the process and my passport arrived earlier than expected. Will recommend to family and friends that find a need to rush their passports

Date of experience: August 17, 2018
L J.
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If you are in need of an urgent / rush passport, this is the place to go to. They will definitely get your passport to you within two weeks for sure. I realized that my passport had expired as I don't use it that much. They saved me from a disaster, and would recommend them if you need them for RUSH passport services.

Date of experience: August 17, 2018
Matt N.
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Wow
August 16, 2018

Wow. This company received my paperwork on a Tuesday, and were able to ship it out by Friday...a 3.5 day turnaround. It's worth the price if you're in a pinch! Thank you!

Date of experience: August 16, 2018
Len P.
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Every step was described accurately, every update was timely and the process as a whole ran like clockwork.

Date of experience: August 15, 2018
Great S.
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Great service
August 14, 2018

Great service. Passport arrived to me earlier than scheduled. Everything went smoothly.

Date of experience: August 14, 2018
Kim S.
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I was so worried when I noticed my passport was expired for a trip that was 2 weeks away! I found Rush My Passport and frankly was a little worried and was hoping that I was doing the right thing by sending my information to them. It worked out fantastically! The customer service rep Maria was fantastic and stepped me through the process. They sent emails along the way telling me step by step what was happening. I received my passport Fed Ex when they told me I would be receiving it. Great Job. Thank you, Thank you, Thank you.

Date of experience: August 13, 2018
Frank H.
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Even though I had to change my travel plans the customer service representatives were very helpful through out the entire process. I would highly recommend there service to anyone.

Date of experience: August 12, 2018
Megan A.
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Very satisfied with the customer service agents who were knowledgeable and patient with walking me through what were complicated passport issues.
Thank you.

Date of experience: August 11, 2018
MariaNC F.
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I was particularly fascinated when I called and informed them that my documents were all set to be sent and I spoke to a very courteous Passport Specialist Tamara who reviewed each document with me and answered all questions. I ordered a 10 to 12 day passport renewal processing, but I received my passport in 6 days! I am so beyond impressed of how they handled my request from the very beginning to the time I received my passports (Yes, the old and the new). I was given updates via email and text messages each time a step was completed which made me so at ease with the whole process. I am floored with how professional, Flash-Gordon quick and helpful Rushmypassport's Customer Service Representatives are. Thank you so very much for your outstanding service! Keep up the amazing work! Undeniably, I am recommending this company to everyone I know!

Date of experience: August 10, 2018
Kelly L.
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Hi!
August 10, 2018

Hi! The instructions could be a little clearer on the handling of the DS-11 forms (one is to be signed and one is not) and the passport pictures (attach both to DS-11 or to just the signed copy?)
Beyond that I am thrilled this went off as described!

Date of experience: August 10, 2018
GLynch T.
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Very simple to use, excellent communication and superior customer service. Strongly recommend!

Date of experience: August 9, 2018
Jason L.
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I am amazed at how easy, efficient, and fast the service was!

Date of experience: August 9, 2018
Tori Q.
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I was happy with the service and grateful for the turn around time but it did take an extra day to get my passport than was promised. Luckily for me I had a few days before I need to leave but that could have been a real problem for someone else.

Date of experience: August 9, 2018
Timothy R.
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Very pricey for the service, but worth it if you have less than two weeks to get your passport and cannot do the legwork to the regional office yourself. Good communication. First photo was rejected and they organized getting them another photo to get the passport back on time. Make sure you follow ALL the instructions to the letter. Hopefully I would not need to use them again, but if I do, I would definitely use them!

Date of experience: August 9, 2018
Nancy i.
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Thanks, RushMyPassport!
August 8, 2018

Thanks, RushMyPassport! I found out my cruise required a passport that was valid for 6 months past my trip and was frantic. You delivered on your promise to get my passport to me in plenty of time. You saved my cruise!

Date of experience: August 8, 2018
Julia L.
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Service went as advertised
August 8, 2018

Service went as advertised. No problems encountered that gave me confidence of successfully completing the transaction before deadline.

Date of experience: August 8, 2018