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RushMyPassport

Overview

RushMyPassport has a rating of 4 stars from 5,120 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
71
value
73
shipping
67
returns
57
quality
64
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1 review
How would you rate RushMyPassport?
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Sach N.
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Excellent service, extremely well-organized and efficient. Truly a first-class service. One of those "send & forget" kind of services very hard to find these days in the digital marketplace! Couldn't ask for anything more; highly recommend to anyone in a bind!;-)

Date of experience: October 5, 2018
VtoshO Q.
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This was fantastic and a great way to get a passport last minute for an emergency trip! No issues whatsoever and I received my passport the day that was promised. I've seen some people's gripes on the internet about this company, however, as long as you follow their instructions to the T they will get you what you need to travel on time! Have the correct paperwork, have it filled out the way they are very clear about, and you won't have any issues... definately worth the extra money to get the passport fast as ever!

Date of experience: January 22, 2015
Gary H.
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Everything was done in a very orderly and professional manner. The instructions are detailed and simple to follow. The personal help I received on the phone was excellent. The passport arrived just as promised. Completely satisfied.

Date of experience: May 5, 2014
S J.
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This was an amazing experience from start to finish
September 17, 2015

This was an amazing experience from start to finish. They were always available by phone to answer any of my questions. They were efficient and very knowledgable. I trusted them completely and felt secure that I would receive my passport on time. If you need a hassle free solution to renewing your passport, call them!

Date of experience: September 17, 2015
Lisa B.
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Service was great
July 29, 2014

Service was great. Did what they said and exactly on time. I would recommend this service to anyone needing a passport in a hurry. Thank You for your help and excellent service. I am totally satisfied.

Date of experience: July 29, 2014
BC L.
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It's expensive but that's my own fault
March 12, 2014

It's expensive but that's my own fault. I was give. Great customer service and received regular updates on the progress of my order. I was pretty worried going in--shipping off my passport etc--but everything was fine.

Date of experience: March 12, 2014
Frank R.
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I needed my passport within a 21 day window, so I opted for the 10-12 day delivery. Realizing that this indeed means 'business days', I knew I was cutting it close. As the 12 business day window came and went, I got a little antsy, but customer service looked into it, and assured me that the State Dept was running a few days behind and all would be well. 2 days later (with 3 days to spare) my passport arrived, proving the "solutions team" to be very on top of their game!

Date of experience: June 24, 2016
Mike C.
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Revived my passport in plenty of time
November 14, 2018

Revived my passport in plenty of time. Once I mailed my package of information I received an email update just about everyday of the status.

Assembling the package was not as easy. The instructions are confusing. There are a mix of standard government instruction and then Rush my Passport instructions. They are not located in the same place. Would be much better to have instructions on one list.

Date of experience: November 14, 2018
Jerry B.
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RushMyPassport made the whole process of submitting the information for renewing my passport simple. They have safeguards in their straight forward process to ensure you submit all the information in the correct fashion. They kept me fully informed regarding the status of my application via email and I received my passport on the date they promised. This company is excellent and I highly recommend RushMyPassport to anyone needing passport assistance.

Date of experience: October 11, 2018
Brian S.
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This is a great service!
December 8, 2016

This is a great service! RushMyPassport is a fast, easy, safe and secure process from beginning to end. I made a mistake on my application, due to browser auto-fill, and ended up needing to send a corrected application mid way through the process. RMP was in constant communication with me through the process and the speed bump I created. Their phone staff was polite, courteous, and very helpful. So were the folks I emailed with during my application snafu. Great service. Fair price. Very reliable. Highly recommended if you need your passport fast.

Date of experience: December 8, 2016
Darren Y.
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The RushMyPassport service was super easy and the agent that I worked with, Quincy V., was extremely helpful and professional. He advised on every step to ensure that the processing would happen in a timely manner as expected and delivered as promised. The RMP automated system kept me updated at every step and I received my passport by the deadline that was expected. Supper service and very competitive on price.

Date of experience: January 16, 2017
Cheryl W.
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Your service was exactly as described on the website, and it was a completely positive experience. I have already referred a family member to your business. The turn-around time exceeded expectations, and everyone that I communicated with at your business was professional and courteous. Thank you so much for being so professional during a very stressful time in my life!

Date of experience: June 27, 2018
Abby C.
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Josh Bradshaw was so helpful and kind!
February 18, 2014

Josh Bradshaw was so helpful and kind! He helped me understand the situation and made me feel more in control. He gave helpful advice and provided all the information I needed to make a good decision about what to do next. The whole time he made me feel as if it was his pleasure to be speaking to me. Truly excellent and superior customer service. Thank you Josh!

Date of experience: February 18, 2014
GARY R.
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From start to finish, top notch is all I can say
February 3, 2016

From start to finish, top notch is all I can say. No matter who I talked to had the answers and was able to give me an up to the minute status. The initial contact, description of services up to the delivery was superb. 5 star all around! I wish there were more services using your model. Keep it up!

Date of experience: February 3, 2016
Sandy P.
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This was the best customer service experience I have ever had the pleasure of working with. I called in 2 times to get assistance and each time they were so helpful and patient with me and always were very concerned that I was comfortable with the outcome and stayed on the line until my understanding was spot on. I love this company. Thank you so much.

Date of experience: October 31, 2018
L J.
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If you are in need of an urgent / rush passport, this is the place to go to. They will definitely get your passport to you within two weeks for sure. I realized that my passport had expired as I don't use it that much. They saved me from a disaster, and would recommend them if you need them for RUSH passport services.

Date of experience: August 17, 2018
Benjamin L.
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Rush my passport was great
December 26, 2016

Rush my passport was great. They did everything they promised. I noticed a few negative reviews before I committed but considering I deal with people all day I know that you can't please everybody no matter how hard you try. If you show up with unrealistic expectations I'm sure you will end up unhappy. I would use them again and I will also recommend them to friends if they love to procrastinate as much as I do.

Date of experience: December 26, 2016
Konni L.
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Rushmypassport did an outstanding job implementing my order and meeting all of my expectations! I especially liked receiving text updates regarding the status of my order. One unfortunate issue was the cost! I have learned to be more vigilant when preparing for trips out of the country. I am thrilled with the speed and efficacy of the service I received from Rushmypassport.

Date of experience: June 3, 2016
Aaron T.
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Needed a passport and paid for non-rush
January 8, 2016

Needed a passport and paid for non-rush. Waited longer than I should have and was so close had to upgrade. Rushmypassport explained my options, made a recommendation, and even though I had to pay a higher fee (which was my fault) Rushmypassport held up their end of the bargain, kept me informed of the process, and got my passport two days earlier than promised! No-brainer to use this company if you find yourself in a tight spot.

Date of experience: January 8, 2016
Renee L.
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I researched several online companies to renew my passport and finally decided on RushMyPassport.com. I am so glad I went with this company. EXCELLENT customer service. James Rosier walked me through every step and kept me informed by email and phone through the entire process. The experience was worth every penny! I highly recommend this company! Thank you James Rosier and RushMyPassport.com!

Date of experience: March 20, 2015