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RushMyPassport

Overview

RushMyPassport has a rating of 4 stars from 5,120 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
71
value
73
shipping
67
returns
57
quality
64
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1 review
How would you rate RushMyPassport?
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Patricia G.
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Having discovered my passport was soon to expire when leaving soon on a family vacation I went into a total panic, I rushed to the court house and was told the time to receive a new passport would be past my departure date. The courthouse clerk suggested I try online and mentioned Rush my Passport as one online company to contact.
How very fortunate I was to take her advise.
Rush My Passport did exactly that and could not have been more helpful.
I did have questions while filling out necessary paperwork and all were promptly answered.
Emails were sent updating me as to progress.
My renewed passport arrived on the date I was told to expect it.
Really I cannot thank you enough. You folks are the best.

Date of experience: March 15, 2014
C R.
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I had a fantastic experience
March 24, 2016

I had a fantastic experience. It made getting my passport very convenient. I was helped with very detailed step by step instructions. When I had any questions they were answered very throughly and with a great attitude. Rubi Morales was also very helpful. She gave me her extension just in case I needed further assistance and everytime I called she answered. If you need your passport and don't have time to waste this is the company to use.

Date of experience: March 24, 2016
Clyde C.
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It could not have been a better experience.It went smoothly and stress free. I was concerned about making mistakes in the process. I did, but my contact Gladia Rosier caught them all, and clarified my options so I got exactly what I wanted and I paid the correct amount
I will recommend this to everybody. It is well worth the fee

Date of experience: April 19, 2019
Brandon A.
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RushMyPassport was a great service for expediting my business passport. The website gave clear steps to complete the process. I had a question about documents, so i chatted with a service rep, and she was very informative. I received email updates about the status of my order. I also received request emails, reminding me of documents that i had not submitted yet. Overall, I will recommend this service to all of my co-workers.

Date of experience: June 2, 2014
Michael Q.
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They were extremely helpful
July 22, 2019

They were extremely helpful. The government computer went down for two days. They monitored the situation very closely. Best customer service ever. The kept me posted on what was going on step by step. Once the passport was ready, they made sure that I got it by 8:00 the next morning.

Date of experience: July 22, 2019
Flaschen R.
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I had no problems at all with their service
June 19, 2016

I had no problems at all with their service. I followed their directions to the letter and I got emails along the way from them as to the status of my order. I also got an email when it was shipped out. Took about 2 weeks to get my updated passport.

Date of experience: June 19, 2016
Max L.
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I called several time for help or to clarify an issue and there was always someone on the phone instantly or with very little waiting time. They were very prompt in everything with good instructions. I started my passport application on Monday and had my passport in hand by Friday morning.

Date of experience: March 29, 2016
Steve R.
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James Rossier really knew what he was talking about. He was patient and walked me through the process step by step so that I got everything right on the first try. My kids' passports arrived on schedule and our trip was saved.

I highly recommend rushmypassport.com. It might seem a little expensive at first, but it was worth it and in the whole scheme of the price of international travel now days, it was commensurate for the service they provided.

Date of experience: August 29, 2014
Kamla S.
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I contacted rushmypassport to inquire if they will be able to get my husband's passport urgently and walked me through the process. I was amazed at the customer service and the level of service. I received his passport within a few days without any hassles or worries. Thanks a million rushmypassport.

Date of experience: May 28, 2019
Kristin S.
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Amazing experience
September 5, 2014

Amazing experience. You kept me informed along the way with emails, voicemails and a personal call with your rep James Rosier, so I had every confidence my passport would be ready when I needed it. You earned my trust and I'm truly amazed. Thank you!

Date of experience: September 5, 2014
Katheryn Y.
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I misplaced my passport and didn't know if it was expired or not. I used rushmypassport and received a new one within the quoted time, even though we had a three day week end. I had some questions and I was able to take with the same employee, (Joseph) each time

Date of experience: June 2, 2014
Mark W.
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I was a little confused about the whole process but once my application was sent I received excellent help from Antonio. He was very friendly and took the time to explain each step. The speed with which the renewal was processed was quicker than advertised. I would recommend "RushMyPassport" to anyone.

Date of experience: April 6, 2016
Ray C.
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Process is smooth and prompt and I recommend it if you are in a bind and can't risk the wait of 2 or 3 weeks from the standard government expedited process. Carema was very helpful. Not cheap, but well worth it.

Date of experience: July 13, 2018
Adam A.
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The entire process went smoothly and customer service was very helpful and responsive with all of my questions. The passport renewal arrived without a hitch. I will be using these guys for all my passport needs.

Date of experience: April 24, 2019
Vernon M.
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The support services that were provided on the renewal of my passport were outstanding. I dealt with several different representatives during the process and each and everyone where courteous and professional. It was a great value.

Date of experience: June 21, 2016
MAG T.
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I would highly recommend rushmypassport.com
September 9, 2014

I would highly recommend rushmypassport.com. I couldn't have dreamed of getting my passport in 48 hours! They made it seamless with all the help I needed along the way. A special thanks to James Rosier and anyone else who helped get my passport in my hands as promised, on time! Thank you again and again!

Date of experience: September 9, 2014
CEM G.
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Instructions were easy to follow and they were available for questions. They walked me through the whole process and kept me updated. I received my renewed passport ahead of schedule and am a very happy customer.

Date of experience: November 16, 2016
Roberta B.
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Without a doubt this service exceeded all expectations. From working with Sabrina Bacqie who was beyond patient and helpful to every other person I spoke with. RushMyPassport received my documents on a Monday in Florida and I had the two renewed passports in my possession by Friday morning 8 am.
Everything they said they could do they did with grace, and knowledge. I would recommend this service to anyone in need.

Date of experience: July 30, 2015
Gene L.
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Faced with a looming trip to Asia, and the need renew my passport very quickly (because I had neglected to do it earlier when it expired a few months ago), rushmypassport.com saved the day. In a similar situation, I wouldn't hesitate to use the service again. The personnel -- including the specific service rep Antonio -- were very responsive and helpful. As an added bonus, the cost is sufficiently high that I, myself, will never again forget to renew in a timely manner on my own.

Date of experience: September 23, 2016
S W.
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I was really amazed on how fast I got my passport! The customer service was excellent! I think I called them like 5 times before I shipped all my documents because I did not want to make any mistakes. They weren't annoyed and frustrated at all and told me I can call as much times as I needed. They were so nice and helpful and I am definitely going to recommend this company for anyone that needs a passport in a hurry.

Date of experience: March 12, 2014