Overview
RushMyPassport has a rating of 4.4 stars from 5,119 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.
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My daughter's passport was eaten by our dog right before her trip abroad. Getting her a new passport was complicated by the fact that she lives in another state and was not born in this country, so she needed to send in her Certificate of Citizenship, which I had. I literally must have called Rush My Passport to clarify the process and ask questions along the way about 15 times. Each time, I was greeted by a courteous, friendly, knowledgeable staff, willing to answer all my questions, no matter how trivial. Though the service is not inexpensive, it is reliable and trustworthy. My daughter received her passport on time and is off on her vacation as I type this. Again, I am impressed with the excellent customer service at Rush My Passport and the superior results in getting my daughter's passport to her on time.
When I lost my passport I was panicked and willing to pay more money for the comfort of knowing that I would have everything in order and get it in time. The first time I called them they were very helpful, the next day I called back and called all day and kept getting automated messages. I called them 17 times that day without being able to get through to get my authorization form and shipping label. I thought it was a scam since I had already paid.
I did eventually get through 2 days later and everything else went very smoothly. The email shipping updates were very helpful.
Make sure u ask for the letter of authorization and shipping label as step one! Otherwise great service that definitely works.
Accurate and easy to follow instructions. Helpful customer service staff. Prompt e-mail updates about the progression of my passport application. Everything the company said it could do, it did, and did timely. Fantastic experience with this company.
If every company operated as efficiently as Rush My Passport does the world would be a better place. Impeccable attention to detail in the customer service they provide. This makes getting your passport in time a breeze!
I needed a passport within 10 days and rushmypassport.com delivered. At no time in the process did I worry about them getting me in my passport in time. They assign you a specific representative; I liked knowing I had someone specific I could reach out to if I needed help. Ben F. Was there if I needed him although once he clarified everything, I was good to go. Their checklist made the process simple.
Very timely service. Reps are great. Phone waits can be improved. Read carefully and follow the instructions to the dot step by step. Ask if any questions/ doubts. Organize all the paperwork well. Get the desired service.
Everybody I dealt with in the process was courteous and exceptionally efficient. Having got myself into a passport issue, they did all they could to help and succeeded. I was very impressed by the quality of service.
I was offered a last minute invitation to travel to Europe with a friend and her mom. Unfortunately I had let my passport lapse. I tried calling passport offices in NYC, CT, Mass., and NH but there were no appointments at any of the offices. I found Rushmypassport.com butbwas skeptical. Took a chance because it was my only option. From my first phone call, email updates from Rushmypassport, a needed reassuring phone from me and delivery I was very impressed! All customer service people were polite, patient, and efficient.
Josh Bradshaw, the assigned travel specialist was very courteous and importantly walked me thru the process in the most simplest and understandable way possible. I know whom to approach should I require similar services in future
Thankyou
I was wary of using this site because some reviews were negative. I needed my passport in just over two weeks (a trip to Japan I knew well ahead of time, but like anyone reading this, we know how that works out). I went for broke and tried it out. I applied for the 5-9 business days option and got my passport over a week early! Thank you, Rushmypassport.com! I couldn't be a happier customer!
At first it was a bit overwhelming and at one point I needed to contact a customer rep from your company who was able to assist me with my questions.
The check off guideline sheet helped with getting the necessary paperwork ready to send. I also had a problem with your web site when I needed to print out my cover letter and UPS shipping label...again your customer service rep assisted me with that. Thank you.
I needed my passport renewed quickly. Started process on June 30 and received my passport on July 10th. Subtract the weekends and July 4th holiday and you can see it was quick. They were prompt and professional in all of their correspondence. Their directions are easy to follow. And they helped out when I forgot the State Department fee's. They contacted me right away and were able to process payment over the phone. Due to my particular situation, I would have needed to schedule an appointment with the passport agency, and all the one's around me were booked for two weeks out. So handling this on my own would have definitely taken longer. Highly recommend the service if your timeframe is short or you don't have the time to run around and do it yourself. Thanks - Rushmypassport!
Alvin and his team provided exceptional service. I had a few challenges with coordinating my documents. Alvin'a team walked me thru the process. They alerted me as soon as everything was in order and kept me informed every step of the way.
I received my passport with plenty of time to spare before my trip. They did a great job of minimizing my worries!
I was a bit skeptical at first, but Rush My Passport came through, even more quickly than was expected. They really took the worry out of the process and Johanna Jablon was quick to reply to any questions that I had. I would highly recommend to anyone needing their documents rushed.
They did a great job! Only thing that kept me from giving them a 5 star ratting in all areas is the fact that I paid for overnight deliver services for two orders and they combined them into one deliver for my wife and my passports, but never refunded second charge for overnight deliver services that was never used. Otherwise services was exactly as promised with great automated updates throughout the process.
I had already paid for my service when I started reading the negative reviews... I'm sorry for anyone that had a bad experience but for me this was a positive I need an express passport for a minor and was walked through every step for the completion of the process. I'm thrilled that she gets to take the trip of a lifetime last minute because of your services. Thank you!
Loved this service! Communication was great! I received my passport sooner than I'd anticipated. Simple step by step process. Would recommend this service to anyone in need of a quick passport. Thanks again!
Rushmypassport.com does provide the service as stated. I did call customer service about a couple of questions I had. The process in order to get your passport is not hard but must be followed exact. I would recommend there service only if you really do need a rush on your passport. The added cost is more than the passport itself. If needed I would use there service again.
Rushmypassport.com provided idiot proof instructions on how to complete and send in the required information. Once they received my information, they kept me informed by email and phone every step of the way.
James Rosier was superb. He took the time to walk me through the process and ensured that I understood all of the steps. He saved me a lot of wasted time by doing so. The service provided was exactly as advertised - prompt, efficient, kept me apprised of progress at every step so I had no worries at all that things were progressing as needed. Great work.
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- West Palm Beach, FL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members