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RushMyPassport

Overview

RushMyPassport has a rating of 4.4 stars from 5,119 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
70
value
72
shipping
66
returns
56
quality
63
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1 review
How would you rate RushMyPassport?
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Shari J.
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Very easy, streamlined process with easy to follow instructions. When I spoke with customer service to clarify some documentation, they were extremely helpful. After I sent off my documents they sent email updates at regular intervals, so I knew exactly what was going on and where I was in the process at a given time. And my passport arrived 5 days earlier than I expected!

Date of experience: September 25, 2015
Valentina R.
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Amazing simply amazing
June 29, 2018

Amazing simply amazing. The customer service was stellar any problems that I had they solved it in minutes and questions I had they answered, I was think without the great customer service this would have been a mess in seconds! The process was easy too you just got to gather the right documents and the website and email provided gives you all the details! Once delivered my passport came in really fast I was surprised it took less than a week which is something that I appreciate very much! Overall I'm very satisfied with this service and I will be suing this again! I recommend everyone whose on a time limit to use this service it's a bit pricey but for good reason! Thank you rush my passport lol

Date of experience: June 29, 2018
Maria D.
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The service delivered exactly what the website said it would. I ordered the 4-7 business day service. My package was picked up Monday morning. Passport was delivered Thursday afternoon. I called for help with a few things and was politely helped every time. Money well spent.

Date of experience: December 11, 2014
B B.
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The service did everything I expected and needed it to do and I received my passport within 5 business days of sending the overnight. My case manager William Weaver explained each step in detail and made sure I had no questions regarding the process. Thank you!

Date of experience: March 26, 2014
Vacation S.
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My experience with James Rosier at RushMyPassport was simply the best. I needed my passport for a trip in 4 days and too be honest I was worried about not receiving it in time. Once I talked with Mr. Rosier he calmly walked me through the required steps to make sure all the documents were filled out correctly. He said the number 6 is very important, because that is how many items needed to be in the envelope that I was sending overnight. I counted the documents at least 6 times before putting them in the envelope. On the last review I noticed I had put the wrong state on the DS-82 form. I remember Mr. Rosier stating that any mistake on the paperwork would automatically reject the application which would result in not getting the passport in time for the trip. Mr. Rosier's experience as a passport specialist saved my family vacation!

Date of experience: April 17, 2014
Firdaush H.
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Worked with James Rosier
December 21, 2014

Worked with James Rosier. He was great to work with.
They delivered as promised and kept me informed of the status of my passport through every step of the process including shipping through UPS with the expected delivery date and time range. I highly recommend them to others who need fast passports.

Date of experience: December 21, 2014
Susan D.
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The Customer Service Representative who helped me was extraordinary. Mary was accommodating, helpful, knowledgeable and courteous. I will highly recommend Rush My Passport to friends and associates in the future.

Date of experience: January 10, 2019
Dannette K.
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I was apprehensive at first trusting all my information to a stranger. I am extremely grateful there is such a service like this one. Everything went so smoothly and I am happy to tell everyone this company is trust worthy, so helpful, fast and courteous. Worth the money when you are in a time crunch. Thanks so much you guys.

Date of experience: December 13, 2017
Allyson A.
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Rush My Passport did an excellent job providing a much needed service in expediting my passport in order for me to feel comfortable and reassured that my document would arrive in quick and promised timing. Jason Austin helped me with every step to make sure that all necessary information was correct and easily processed and mailed. Thank you very much!

Date of experience: November 30, 2016
James E.
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I was confused at first regarding steps and after calling and talking with wonderful people, I was back on track. Everything they stated happened just as stated. As a first time passport recipient, the process was awesome. I couldnt't be happier. Would recommend this company to everyone! Thank You!

Date of experience: April 28, 2016
Jeff S.
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Absolutely the very best!
August 19, 2016

Absolutely the very best! Promised delivery of my passport by 8/22, received on 8/17! No hassles, great telephone support, stayed on top of everything throughout the process. Highly recommended, thanks!

Date of experience: August 19, 2016
Philip O.
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Rushmypassport made getting my passport effortless. The entire process was amazing and their customer service team delivered a homerun! I would highly recommend Rushmypassport to all my friends and family.

Date of experience: May 16, 2016
Bryna E.
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I was Very impressed with the customer service--I got a phone call and email for every step of the process. I received my passport days before I was expecting it and everything on the document was correct. Expensive, but worth it! Would definitely recommend this website to anyone. Thanks!

Date of experience: February 16, 2015
Douglas A.
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Excellent service
January 14, 2015

Excellent service. Provided detailed and specific instructions. Delivered as promised and reasonably priced.
We will utilize this service in the future as our business dictates. Doug Barone, Spirit Construction Services

Date of experience: January 14, 2015
Melissa P.
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As a physician preparing for travel to Mexico for a global healthcare mission, I was taken aback on learning that my passport had expired earlier this year. As the trip was in only 2 weeks, I searched the internet for a way to get a renewed passport on time. With a busy clinic and hospital practice I had no time to go into the state office myself. Rushmypassport.com was a lifesaver! Within 5 days I had a new passport delivered to my home! The entire paperwork process was able to be done during a lunch break and the customer service staff was exceptional. It is my hope that I am never again in this situation. However, I will definitely refer friends and family to this incredible site!

Date of experience: January 14, 2015
Frances L.
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I had never gotten a Passport before
March 12, 2016

I had never gotten a Passport before. At 67 this was my first time! I was pretty nervous about the process and worried it might not come in time. Worried for nothing! I came as promised without a hitch!
Everyone I spoke to at Rushmypassport was friendly, patient and very helpful.
Bill Hess was my contact for most of the process and he was amazingly thorough, patient and kind.

THANK YOU, Rushmypassport for helping to make this very important step for a once in a lifetime trip with my son possible!

Date of experience: March 12, 2016
Yvette D.
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Imagine getting ready for a trip in 10 days and is discovering your passport is expired! I was lucky to find rushmypassport. The agents were wonderful. I received step-by-step instruction and lots of encouragement. Joel and Kyle assured me that I would have my passport on time. They were right. The hardest part was getting a new passport picture and discovering how much I had aged n 10 years!

Date of experience: May 8, 2014
madalyn m.
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This company was wonderful
April 2, 2014

This company was wonderful. They were very clear and concise in their directions-even providing cues for filling out the application. They held my hand through the entire process and answered any questions I had. I was nervous about getting all the documents and filling every thing out correctly and they were really patient with me. Even the "passport acceptance agency " I went to, said I was very organized and ready to go and that was all because of the support and directions I received from this company. I was really in a time crunch and worried they would not be able to make my deadline, but the passport actually came even earlier than they quoted me! I also appreciated them communicating with me via email, with updates on where I was in the process. This really helped to calm my nerves! I cannot emphasize enough how simple and thorough they were.

Date of experience: April 2, 2014
Jen G.
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My husband and I realized our passports were expiring a week and half before we were leaving for the Turks and Caicos. We rushed to the Internet looking for someone to help us in a hurry and found Rushmypassport.com. They helped us fill out all the appropriate paperwork step by step and submitted it all overnight on a Monday and received our passports on Friday! Just in time for our trip. Highly recommend this service. Comes with a price, but well worth it.

Date of experience: December 20, 2016
Loren W.
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I had a trip booked for my daughter, then realized her passport had expired 2 months earlier. I needed the new one fast and I was leaving the States the next day and had very little time to take care of this. I nervously gathered everything and kept my fingers crossed. She got her new passport in exactly one week. Plenty of time for her trip to join me in Canada. I've used them before and once again very happy with the results.

Date of experience: August 11, 2017