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RushMyPassportReviews 5,127

4.5

From the business

RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


rushmypassport.com
West Palm Beach, FL
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RushMyPassport Reviews Summary

RushMyPassport has a rating of 4.5 stars from 5,127 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

This company responds to reviews on average within 7 days

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1 review
Sheri N.
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They helped us get through the whole process. Patricia was our agent and she was very helpful in getting our forms filled out when we couldn't get on the government web site. Thank you again

Date of experience: June 2, 2014
Brandon A.
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RushMyPassport was a great service for expediting my business passport. The website gave clear steps to complete the process. I had a question about documents, so i chatted with a service rep, and she was very informative. I received email updates about the status of my order. I also received request emails, reminding me of documents that i had not submitted yet. Overall, I will recommend this service to all of my co-workers.

Date of experience: June 2, 2014
David R.
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At first it was a bit overwhelming and at one point I needed to contact a customer rep from your company who was able to assist me with my questions.
The check off guideline sheet helped with getting the necessary paperwork ready to send. I also had a problem with your web site when I needed to print out my cover letter and UPS shipping label...again your customer service rep assisted me with that. Thank you.

Date of experience: June 2, 2014
Martha L.
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You were totally amazing
June 2, 2014

You were totally amazing. I couldn't have gone on my vacation without your services. The staff was extremely helpful and I was notified of progress all throughout the process AND my passport arrived right on time! Thank you!

Date of experience: June 2, 2014
JAMES S.
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I was amazed how easy they made this!
June 1, 2014

I was amazed how easy they made this! They walk you through the process. It was a breeze. THANKS!

Date of experience: June 1, 2014
Tom K.
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James Rosier did superb work
May 31, 2014

James Rosier did superb work. I was kept informed at every stepped, and they delivered ahead of schedule

Date of experience: May 31, 2014
Liberty C.
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Before last weekend we didn't even know that this kind of service existed. Then we had our son's passport back in 2 days. That is amazing.

Date of experience: May 31, 2014
George E.
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I did the overnight delivery
May 31, 2014

I did the overnight delivery. From start to finish I had my passport in 11 days. Well worth the extra money, 2 days after receiving, was off on my trip.
Thank You, George Gillette

Date of experience: May 31, 2014
Andrea S.
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Although everything worked out I was sent to voicemail too many times. In addition when I had a problem it took 5 calls to get all of the info needed regarding the issue.

Date of experience: May 30, 2014
Billy Z.
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I needed a passport quickly and these guys got it done.

Very thorough, with fool proof check lists to make sure one has everything in order to process a passport. They even tell you where the nearest UPS store is to you to drop off your documents.

It isn't cheap, but you get what you pay for.

The customer service guy, Ben Figueroa, was very helpful. Thanks

Date of experience: May 30, 2014
SAT D.
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The employees are fabulous
May 30, 2014

The employees are fabulous. I don't know how they manage to deal with thousands of super-stressed people every day, but they do, politely, efficiently, and kindly. They did the job I paid them to do, and I'm leaving the country!

Date of experience: May 30, 2014
David C.
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Outstanding organzation if you need your passport quickly. Easy to understand, my account representative was very helpful and walked me through it every step of the way. I would highly recommend this company!

Date of experience: May 30, 2014
Shannon B.
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Ben Figueroa was excellent, friendly, and efficient in assisting me with any and all questions I had throughout the process of having my passport replaced in time to make my study abroad trip! Thank you Ben and RushMyPassport! I am so grateful!

Date of experience: May 30, 2014
John N.
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...
May 30, 2014

Date of experience: May 30, 2014
WILLIAM R.
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My overall experience was positive
May 29, 2014

My overall experience was positive. There was some delay(s)receiving my passport & card however but I do not attribute them to this company.

Date of experience: May 29, 2014
Dean E.
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Easy and on time
May 29, 2014

Easy and on time

Date of experience: May 29, 2014
Allison J.
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Easy, Fast, Accurate
May 29, 2014

Easy, Fast, Accurate

Date of experience: May 29, 2014
Michael R.
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My first call to your customer service department did not go well. I actually asked the person if she liked her job because she was so rude.

My second request was sent by email...and I received NO response.

Finally, UPS just threw the envelope on the front porch...never rang the bell or got a signature and we found it laying out there when we went out.

The process was simple and accurate.

Date of experience: May 29, 2014
Brian B.
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Great service
May 29, 2014

Great service - great value. Would definately use them again.

Date of experience: May 29, 2014
Tracy E.
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I was pleased that my passport came in a timely manner and I was kept informed of it's progress!

Date of experience: May 29, 2014